Title Page
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Client / Site
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Conducted on
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Prepared by
Arrival
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Was a safe place to unload your vehicle available?
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Were you greeted or spoken to within 30 seconds of arriving?
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Did the attendant say welcome to "Insert Building Name Here?"
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What color uniform top was the attendant wearing?
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Did the greeting attendant give you their name or introduce themself by name?
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Was assistance offered or were you offered help to unload your vehicle?
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Was Valet Parking service offered?
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Was the cost of Valet Parking offered or explained?
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Were you told where to claim your vehicle upon departure?
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Was the valet attendant neatly groomed?
Observing Operation
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Is there a valet present and available to drive a vehicle?
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Do Valet attendants Jay walk or walk across the street outside of the crosswalk?
Cashier Payment
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Did the cashier begin by getting your vehicle on the way, by calling or sending someone first?
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Is the cashier wearing a name badge?
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Is the cashier neatly groomed?
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Did the cashier thank you by name?
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Did the cashier give you an estimate of when the vehicle would be ready?
Departure
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Were you given safe and convenient access to load your vehicle?
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Did the valet stop traffic for you to safely cross entrance lanes?
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Did Valet driver offer to assist with loading vehicle?
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Did Valet driver collect your claim check?
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Did Valet driver give you a fond farewell or a nice salutation?
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Did Valet driver or another attendant open the doors for all passengers?
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Was your vehicle returned in;
- 3 minutes
- 5 minutes
- 7 Minutes
- 10 Minutes
- 15 Minutes
- Over 15 Minutes
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Were any of your vehicle settings changed?
- Yes
- No
- Seat was moved
- Radio station was changed
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Were all parts of the valet ticket removed from your vehicle and keys?
