Title Page

  • Client / Site

  • Conducted on

  • Prepared by

Arrival

  • On a scale of 1 - 10 how much traffic is around entrance?

  • Was a safe place to unload your vehicle available?

  • Were you greeted or spoken to within 30 seconds of arriving?

  • Did the attendant say welcome to "Insert Building Name Here?"

  • What color uniform top was the attendant wearing?

  • Did the greeting attendant give you their name or introduce themself by name?

  • Was assistance offered or were you offered help to unload your vehicle?

  • Was Valet Parking service offered?

  • Was the cost of Valet Parking offered or explained?

  • Were you told where to claim your vehicle upon departure?

  • Was the valet attendant neatly groomed?

Observing Operation

  • Did the valet team (Red Uniforms) work together to direct traffic?

  • What is your perception of the sense of urgency with the greeters at entrance lanes? 5 Highest urgency

  • Is the appearance of the valet team neat, clean and polite?

  • Is the valet team stopping traffic for pedestrians to cross entrance lanes?

  • Is there a valet present and available to drive a vehicle?

  • Do Valet attendants Jay walk or walk across the street outside of the crosswalk?

  • What is your perception of the sense of urgency of the valet drivers walking between entrance and parking area?

Cashier Payment

  • Did the cashier begin by getting your vehicle on the way, by calling or sending someone first?

  • Is the cashier wearing a name badge?

  • Is the cashier neatly groomed?

  • Did the cashier seem comfortable with calculating the cost of parking?

  • Did the cashier thank you by name?

  • Did the cashier give you an estimate of when the vehicle would be ready?

  • How helpful and friendly was the cashier?

Departure

  • Were you given safe and convenient access to load your vehicle?

  • Did the valet stop traffic for you to safely cross entrance lanes?

  • Did Valet driver offer to assist with loading vehicle?

  • Did Valet driver collect your claim check?

  • Did Valet driver give you a fond farewell or a nice salutation?

  • Did Valet driver or another attendant open the doors for all passengers?

  • How helpful was the valet driver returning your vehicle?

  • Was your vehicle returned in;

  • Were any of your vehicle settings changed?

  • Were all parts of the valet ticket removed from your vehicle and keys?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.