Service 121

Information

Leadership

You can describe how your daily planning contributes to the business plan and the improvement of the store and your departments performance. you have, use and can describe the benefits of your diary.
You can describe how your PDP is progressing and how it will improve your leadership.
You can describe which of the 5 Leadership Skills are you working on and can your team articulate this?
CRITICAL - Any member of your team can articulate the way their department is performing on Sales, Waste and Shrink and what your plan is to improve this. One Team Leader (if applicable) and one colleague will be spoken to.

Your department is always clean, there is nothing on or in the CSD that shouldn't be and there are no consumables stored in sight.
There are no missing or incorrect SEL's on the tobacco section or bags for life. One error is non-compliance.
You have counted carrier bags this week and checked the "c" screen for accuracy.
All your team are wearing the correct uniform and are presentable to the highest standards. All Departments will be reviewed.
CRITICAL - Your safe and legal records are an accurate reflection of the standards in the store and are 100% signed off with all next steps having an owner and a timescale.

You have a daily Service Huddle with your team.
Your holidays are to target and your holiday booking diary is completed 100%.
Your department has the correct manning and any over or under hours has a plan to resolve. Your heat map and Ideal Schedules information is understood.
CRITICAL - You have completed all the required Inspiring Great Performance Reviews as per the plan.
CRITICAL - You have NO out of process SYA issues and you can describe the top 3 (worst) attendance colleagues for your department.

You have a succession plan and your plan shows future growth of your team. You require one options candidate or team leader back fill per dept.
You have a 4 week development plan for skill or leadership aspects for your team or department. Your team can articulate this plan and the part they play. Focus on the WHY not the WHAT.
CRITICAL - Your legal and department training is completely up to date and signed off.

You have delivered IDQ / wait time for every hour and day for last week and you know how the store is trading on its L4L%.
You have a lockdown plan and can describe your Stock Loss Dashboard.
You have completed a minimum of 5 searches last week.
Your daily and weekly gaps target has been achieved. You have an active plan to achieve this and you can demonstrate improvement. Any INSTORE figure of 2 or more is a fail on either the am or pm scan.
The store cash loss is under budget and the weekly cash checks have been completed by weds every week.
You have no next steps outstanding from any Audit and you can articulate your performance on any remaining Audits.