Service Centre Operational Check

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SITE VISIT

Observations From Out Side Service Centre

• Is the company vehicle clean, well maintained and free from any damage

  Yes

  No

  N/A

• Car park and gardens clear of rubbish and well maintained

  Yes

  No

  N/A

• Value and Behaviours .. Appropriate Language/ Music at appropriate level/ Staff treating each other with respect

  Yes

  No

  N/A

• All staff wearing appropriate PPE

  Yes

  No

  N/A

• Does workshop look presentable for the out side

  Yes

  No

  N/A

• Any notable signs of Graffiti / dirty marks on the walls

  Yes

  No

  N/A

Reception

• Site sign in book filled in correctly .... Note last time Rm Visited

  Yes

  No

  N/A

• Site Safety Information Filled in

  Yes

  No

  N/A

• Windows Clean

  Yes

  No

  N/A

• Floor/Walls/Ceiling/Lights Clean and well presented

  Yes

  No

  N/A

• Name tags being worn

  Yes

  No

  N/A

• Counter clean and clear of clutter

  Yes

  No

  N/A

• Coffee table clean / organised/reading material recent .

  Yes

  No

  N/A

• Team members appropriately dressed to company standards

  Yes

  No

  N/A

• Book in book filled in correctly

  Yes

  No

  N/A

Lunch room

• Floor/Walls/Ceiling/ Lights clean

  Yes

  No

  N/A

• Micro wave /Fridge clean

  Yes

  No

  N/A

• Bench top / Kitchen table clean and clear of clutter

  Yes

  No

  N/A

• Sink Clean and all plates/cups/cutlery put away

  Yes

  No

  N/A

• SafetyBoard/ Operational Board up to date and correct information displayed

  Yes

  No

  N/A

• Leave Calander - sick leave noted / holidays not overlapping with Tafe or other leave / Tafe dates noted

  Yes

  No

  N/A

• Attendance register correctly filled in -- staff rostering - min overtime

  Yes

  No

  N/A

Toilet

• Clean and well stocked

  Yes

  No

  N/A

• Floors/walls/ceiling and lights clean

  Yes

  No

  N/A

Workshop

• Floors clean / clear of clutter / no trip hazards

  Safe

  At Risk

  N/A

• Rubbish bins emptied on regular basis

  Yes

  No

  N/A

• Work benches clean

  Yes

  No

  N/A

• Workshop doors clean .. Pull doors down to note any discolouring

  Yes

  No

  N/A

• Workshop equipment clean and well maintained

  Yes

  No

  N/A

• Daily checks of equipment being completed

  Yes

  No

  N/A

• Any dirty marks on walls

  Yes

  No

  N/A

Tyre Stock

• Tyre stock put away in a timely manner

  Yes

  No

  N/A

• Tyre stock holing at correct level

  Yes

  No

  N/A

Parts Room

• Clean and orderly

  Yes

  No

  N/A

• Is current stock holding below $10,000 ... If not what is the plan to reduce it

  Yes

  No

  N/A

Team Members

• Staff well dressed / shaven / uniforms clean / well groomed / minimal jewellary

  Yes

  No

  N/A

• View Apprentice work book

  Yes

  No

  N/A

• Ask apprentice how he is progressing at Tafe

  Yes

  No

  N/A

• Are team members aware of current incentive

  Yes

  No

  N/A

• Are team members aware how the bonus system works

  Yes

  No

  N/A

• Are team members generally happy working at KTAS

  Yes

  No

  N/A

• Are team members aware of the stores current sales and generally how the store is performing

  Yes

  No

  N/A

Job Cards

• Quality Vehicle Inspection performed on all vehicles

  Yes

  No

  N/A

• Are service due dates recorded

  Yes

  No

  N/A

• Are Mechanics / Customer Authorisation signatures on job cards

  Yes

  No

  N/A

• Parts recorded on Job Cards

  Yes

  No

  N/A

• All relevant information filled in

  Yes

  No

  N/A

SM Discussion - Financials

• Trading Profit Report

  Yes

  No

  N/A

• KTAS 06 Review

  Yes

  No

  N/A

• Score Card Review

  Yes

  No

  N/A

• Service Ratio

  Yes

  No

  N/A

• Audit 14 Review

  Yes

  No

  N/A

Key Strategy Areas

• NPS review and action plan

  Yes

  No

  N/A

• Telephone results review and action to improve

  Yes

  No

  N/A

• Email and service due review

  Yes

  No

  N/A

• X Shopping understanding - role play

  Yes

  No

  N/A

• Fleet leads and review

  Yes

  No

  N/A

• Navigator Useage

  Yes

  No

  N/A

• Vehicle visual usage

  Yes

  No

  N/A

• Email and Service Due review

  Yes

  No

  N/A

Safety

• Review safety performance of the store

  Yes

  No

  N/A

• Safety folder up to date

  Yes

  No

  N/A

• Safety plan / Shic up to date

  Yes

  No

  N/A

Team Members Review

• Review HR score card - Staff Turn Over / Absenteeism / Annual Leave

  Yes

  No

  N/A

• Team Training - Recent / Required

  Yes

  No

  N/A

• Efficiency Drive Over View

  Yes

  No

  N/A

• PPR Review

  Yes

  No

  N/A

High Level Overview of Visit

• Summary -

  Yes

  No

  N/A