Service Engineer Observation

• Engineer

• Site Address

• Conducted on

  Date

• Prepared by

• Document No.

Observation

• Engineer will be observed and marked against the following points and scored accordingly
  
  Very Poor - No confidence or understanding when using
  Poor - Lacks confidence or understanding/basic
  Average - Understands use and set up
  Good - Confident on use and set up
  Very Good - Highly and confident and proficient in use

• Storage of Work at Height kit bag

  Very Poor

  Poor

  Average

  Good

  Very Good

• All items stored in Work at Height kit bag

  Very Poor

  Poor

  Average

  Good

  Very Good

• Pre use inspection carried out

  Very Poor

  Poor

  Average

  Good

  Very Good

• Fitting of harness

  Very Poor

  Poor

  Average

  Good

  Very Good

• Eyebolt drilled correctly

  Very Poor

  Poor

  Average

  Good

  Very Good

• PPE used whilst drilling

  Very Poor

  Poor

  Average

  Good

  Very Good

• Rope placed on ladders

  Very Poor

  Poor

  Average

  Good

  Very Good

• Ladders suitably secured using ratchet straps

  Very Poor

  Poor

  Average

  Good

  Very Good

• Ascent of ladders using rope grab

  Very Poor

  Poor

  Average

  Good

  Very Good

• Cows tail implemented once in working position

  Very Poor

  Poor

  Average

  Good

  Very Good

• Descent of ladders

  Very Poor

  Poor

  Average

  Good

  Very Good

• Disassemble of kit and ladders

  Very Poor

  Poor

  Average

  Good

  Very Good

• Ladders set at correct angle (75 degrees)

  Very Poor

  Poor

  Average

  Good

  Very Good

• Manual handling principles applied throughout

  Very Poor

  Poor

  Average

  Good

  Very Good

Additional Comments

• Discuss with the engineer, areas that require improvement. Use this as an opportunity to demonstrate good practice and answer any queries they may have.

• Additional Comments