Service Role Audit Check

• Conducted on

  Date

• Prepared by

• Location
  Address

Personal Grooming and Behavior

• Staff follow strictly to the Grooming requirement

  Yes

  No

  N/A

• Did staff provide the following -- Smile, Welcome, Proactive and Thoughtful

  Yes

  No

  N/A

• Did the entire staff engage in welcoming Tanyu Solgan as soon as the guest entered the store?

  Yes

  No

  N/A

• Are customer hospitably greeted by the staff as they walk into the store

  Yes

  No

  N/A

• Did the staff allow the customer to walk past first when they passed by?

  Yes

  No

  N/A

• Did the staff say goodbye to the customer and remind them to take their belongings?

  Yes

  No

  N/A

• Do the staff demonstrate proactive customer service?

  Yes

  No

  N/A

Runner Service

• Use tray for serving

  Yes

  No

  N/A

• Adhere closely to the procedure to check on food and presentation before delivering the food to the customer

  Yes

  No

  N/A

• Adhere closely to the Standard Operating Procedure (SOP) guidelines when delivering food to the customer

  Yes

  No

  N/A

• After serving the food, the runner conveyed a greeting to the customer, wishing them a pleasant meal

  Yes

  No

  N/A

• Is there any smiling when serving customers?

  Yes

  No

  N/A

Lobby Service Crew Service

• Has the table setting been arranged according to the Standard Operating Procedure (SOP)?

  Yes

  No

  N/A

• The ordering service is promptly executed

  Yes

  No

  N/A

• The premeal service process is executed correctly

  Yes

  No

  N/A

• The in-between meal service is executed correctly

  Yes

  No

  N/A

• The after meal service is followed closely

  Yes

  No

  N/A

• Any engagement with the customer.

  Yes

  No

  N/A

• Did the staff conduct route checks within their respective sections

  Yes

  No

  N/A

Cashier Service

• Any guidance provided for the customer by staff to the cashier counter

  Yes

  No

  N/A

• The cashier process was carried out in accordance with all Standard Operating Procedures (SOP).

  Yes

  No

  N/A

• Did the cashiers gather any feedback from customers?

  Yes

  No

  N/A

• Did they provide any form of service after the payment was completed?

  Yes

  No

  N/A

• What facial expression is displayed when serving customers during payment?

  Yes

  No

  N/A

Hosting Service

• The grooming of the hostee is being closely observed.

  Yes

  No

  N/A

• The hosting counter is neat and well-organized, equipped with all the necessary items.

  Yes

  No

  N/A

• Did the hostee manage the phone call appropriately

  Yes

  No

  N/A

• Customer retention is actively being pursued

  Yes

  No

  N/A

• Did the hostee greet the customer in a professional manner

  Yes

  No

  N/A

• The hostee adheres to the Standard Operating Procedure (SOP) when attending to customers for queue numbers.

  Yes

  No

  N/A

• Is the hostee acquainted with the Inline system

  Yes

  No

  N/A

• Did the host raise their hand to guide customers to their seats and ensure they are following behind?

  Yes

  No

  N/A

• After seating the customer, did the host provide any explanations?

  Yes

  No

  N/A

Lobby Atmosphere

• Is the behavior of all staff members very lively

  Yes

  No

  N/A

• Everyone is wearing a smile on their face

  Yes

  No

  N/A

• Is the ambiance in the lobby energetic and exceptionally pleasant

  Yes

  No

  N/A

• Are the utensils on the table arranged properly and in an orderly manner?

  Yes

  No

  N/A

• All furniture is arranged properly

  Yes

  No

  N/A

• The menu is neatly arranged on the table without any greasy residue.

  Yes

  No

  N/A

Checked By

• Full Name

  Sign

Complete Inspection