Shift Management Evaluation Tool

• Store

• Conducted on

  Date

• Shift Manager

• Completed By

• Shift

  Select Breakfast Lunch Dinner

  • Breakfast
  • Lunch
  • Dinner

• Has the Food Safety daily checklist been completed to 100% for the last<br>30 days? Review checklist for the day and spot check completion eg. use thru dates, hand washing, AMH, FSDP, Integrity Check Stickers and sanitation of all equipment etc. Verify with a demonstration from the Manager of one white meat and one red meat.<br>(If one component of this question is missed this question will be marked “NO”)

  Yes

  No

  N/A

• Has the Pre-Shift checklist (SMT) been completed and actioned throughout the shift?

  Yes

  No

  N/A

• Are crew positioned according to the SPW? Does the Initiator and Fry person stay in position?

  Yes

  No

  N/A

• Are Area Managers assigned where appropriate during peak periods? (Production, Service, Drive Thru, McCafé)

  Yes

  No

  N/A

• Does the Shift Manager act in a timely manner to any bottlenecks/danger zones that occur throughout the shift (including stations stocked for 24/2)?

  Yes

  No

  N/A

• Is Side 2 opened where appropriate?

  Yes

  No

  N/A

• Has the restaurant maintained the PLS projections? Is VCM in place with matching UHC levels?

  Yes

  No

  N/A

• Are shift targets/information communicated to all employees on shift?

  Yes

  No

  N/A

• Is a travel path being completed by the Shift Manager every half hour, priorities set and action taken?

  Yes

  No

  N/A

• Is the shift adequately staffed to handle sales rate and optimise sales?

  Yes

  No

  N/A

• Overall Shift Management Comments

• Are all food products within their primary shelf life?

  Yes

  No

  N/A

• Are all food products in correct rotation and secondary shelf life times adhered to?

  Yes

  No

  N/A

• Is the oil quality acceptable?

  Yes

  No

  N/A

• Are UHc products being used in correct rotation (FIFO) and timers in place?

  Yes

  No

  N/A

• Are MFy procedures being executed according to standard?

  Yes

  No

  N/A

• Are fried product procedures being executed according to standard?

  Yes

  No

  N/A

• Are grill procedures being executed according to standard?

  Yes

  No

  N/A

• do buns/muffins have the correct toast? Are toasters set to the correct setting?

  Yes

  No

  N/A

• Is all equipment calibrated and working properly?

  Yes

  No

  N/A

Product Quality

• Was your burger/muffin/nuggets neatly assembled, at the correct temperature and taste good?<br>Red Meat:<br>White Meat:

  Yes

  No

  N/A

• Were your French Fries hot, salted and crisp OR Hash brown hot and crisp and did they taste good?

  Yes

  No

  N/A

• Was your beverage item prepared properly and did it taste good?

  Yes

  No

  N/A

• Was your dessert item prepared properly and did it taste good?<br>Product:

  Yes

  No

  N/A

• Were your Mccafé items neatly assembled, served at the correct temperature and taste good?<br>Coffee: <br>Sweet: <br>Iced Drink: <br>Savoury:

  Yes

  No

  N/A

• Overall Quality Comments

Front counter Times

• Average Service Time Under 60 Seconds

  Off

  On

• Average Time:

• Average TET Under 210 Seconds

  Off

  On

• Average Time:

Drive Thru Times

• Drive Thru Service Time Under 45 (Warwick) 60 (Stanthorpe)

  Off

  On

• Average Time:

• Drive Thru TET Under 210 Seconds

  Off

  On

• Average Time:

McCafe Times

• McCafe Average TET Under 300 Seconds

  Off

  On

• Average Time:

MFY Times (From when the order hits the KVS Screen until the last burger of that order is place in the HLZ)

• Average Side 1 Time Under 50 Seconds

  Off

  On

• Average Time:

• Average Side 2 Time Under 50 Seconds

  Off

  On

• Average Time:

Service Area Key Indicators

• Are service crew friendly and attentive to the customers needs? do they provide a two part greeting and farewell?

  Yes

  No

  N/A

• do service crew effectively communicate with the customers and react appropriately? Are they using closed questions and only repeating the order when necessary?

  Yes

  No

  N/A

• Is suggestive sell/up sell used where appropriate?

  Yes

  No

  N/A

• Are orders assembled and presented correctly with bags double folded and trays pushed towards the customer?

  Yes

  No

  N/A

• Are the correct food items, condiments, napkins/straws/stirrers and Happy Meal Toys being received?

  Yes

  No

  N/A

• Are SFS procedures being executed according to standard?

  Yes

  No

  N/A

• Overall Service Comments

• Do all employees present a neat, clean, healthy appearance and are uniforms in good condition?

  Yes

  No

  N/A

• Were the toilets stocked with the floors, walls and fixtures cleaned and maintained throughout the shift?

  Yes

  No

  N/A

• Were the Dining Room and patio floors, walls, fixtures and tables clean? (If evaluating a Food court review customer queuing area).

  Yes

  No

  N/A

• Were the windows, doors, front counter fascia and condiment bar cleaned throughout the shift?

  Yes

  No

  N/A

• Was the outside car park, drive Thru lane and landscaping in good repair and free of debris or litter?

  Yes

  No

  N/A

• Are all storage areas clean and organised including floors, walls and fixtures?

  Yes

  No

  N/A

• Was the back sink area clean and organised?

  Yes

  No

  N/A

• Were the Service and Mccafé area floors, walls, ceiling, lights and fixtures clean?

  Yes

  No

  N/A

• Were the kitchen walls, floors, ceiling, vents and lighting clean?

  Yes

  No

  N/A

• Was the Kitchen & Mccafé equipment clean? Eg. Grills, UHc, Toasters, HLZ

  Yes

  No

  N/A

• Was the centre island surface and equipment clean and in good repair?

  Yes

  No

  N/A

• Was the prep table and all stainless steel surfaces clean?

  Yes

  No

  N/A

• Was the Drive Thru Menu board, cOd and exterior signage clean and in good repair?

  Yes

  No

  N/A

• Was the playland equipment and surfaces clean and in good repair?

  Yes

  No

  N/A

• Was the corral area clean and organised?

  Yes

  No

  N/A

• Overall Cleanliness Comments

• Overall Percentage

• Overall Feedback

• Shift Manager Comments

• Shift Manager Signature

  Sign

• Completed By

  Sign