Shop audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Building Exterior

• Building exterior, lighting, signs, and canopies are clean and in good repair.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Patio (if applicable) and front entrance are clear of stains and debris.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Interior lighting

• All BOH, FOH, and restroom lighting is working, oriented properly, dust-free, and in good repair.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Brand collateral

• Menu boards are current with no physical damage.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All branded material (napkins, cups, pizza boxes) meet print specs.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All branded material is in place.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• If applicable, current LTO collateral is in place and in good repair.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Dining Room and Restrooms

• Photo of dining room tables

  Media

• Photo of trash receptacles

  Media

• Photos of restrooms

  Media

• Photo of second restroom, if applicable.

  Media

• Photo of beverage station.

  Media

• Photo of beverage station.

  Media

Music

• Music is on and to standard.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Safety

• Verify step ladders are present and in working order.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All leaders and tribe members are wearing slip-resistant shoes.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Fire extinguisher is charged and ready for use.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Verify back door is closed

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Back of house

• Drains, drain lines, prep space, and flooring around three-compartment sink are clean and maintained.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Ceiling and vents are free of dust.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Mops are clean and hung; mop sink is clear of debris.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• No damage to flooring, tile work, FRP.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dish shelving is clean, fronted.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Verify open/mid/closing checklist in logbook is being used, and compare entries against shop.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Verify weekly cleaning checklist in logbook is being used, and compare entries against shop.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Walk-in refrigerator

• Walls, shelving, and floors are clean of debris, spills, splatters, and build up.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Walk-in door and handles are clean.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Walk-in gasket is clean and in good repair.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Eye Wash + First Aid

• Area is accessible, stocked, and sink is nearby and clear of debris.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Walls are clean, unstained, and free of caked flour.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dough sheeter and table are clean and free of flour build-up.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Shelving under dough station is clean, organized.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Beverage station

• Cabinet is organized and free of spills and debris.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Napkins, lids, straws, and utensils are stocked and clean.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Food storage

• Chemicals are not stored above any food item.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Products are organized and are not living in multiple locations.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Windows + glass

• Front door is free of handprints and buildup.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Windows are clean, streak-free, and window sills are free from debris.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Sneeze guard is cleaned during non-peak service times and in good repair.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• If applicable, alcohol license number is on front door.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Garbage

• Pizza boxes and trays are removed from dining froom during service.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dining room and condiment station garbage areas are clean on inside and outside.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Line schematic

• Line schematic is visible and followed.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Compliance

• HACCP plan is present and being followed for all food items. (digital acceptable)

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• 5-in-1 poster, minimum wage poster, and MSDS sheets are available.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• "Right to know" book is visible in BOH and understood by store leader.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• If applicable, alcohol license is hanging up and visible.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Core values

• Entire team knows core values.

  Yes

  No

  N/A

• Names of tribe members

Bench planning

• 20/70/10 is updated weekly

  Yes

  No

  N/A

• Photo of failed criteria

  Media

• All leaders and promotable tribe members are on succession planning sheet.

  Yes

  No

  N/A

• Add media

  Media

Training tools

• Current training aids (dough forecaster, shelf life guides, back up pars, prep sheet, etc., are in place and up to date.

  Yes

  No

  N/A

• Add media

  Media

• Recipe cards are current and visible in BOH.

  Yes

  No

  N/A

• Add media

  Media

Communication

• Board is in place and includes sales goals, shift goals, and brand initiatives.

  Yes

  No

  N/A

• Add media

  Media

• Recipe cards are current and visible in BOH.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Deployment

• Leader is not deployed to any particular position.

  Yes

  No

  N/A

• Leader name.

• Current staff matches deployment chart.

  Yes

  No

  N/A

• Specify discrepancies.

• Leader on duty is identified on deployment chart.

  Yes

  No

  N/A

• Specify discrepancies.

• Schedule written is appropriate for business projections (as per hourly martrix from HotSchedules)

  Yes

  No

  N/A

• Specify issue.

Tribe

• Guests are greeted with a smile; greeter exercises crowd control.

  Yes

  No

  N/A

• Specify issue.

• Cashier confirms order, suggests a beverage, and thanks the guest.

  Yes

  No

  N/A

• Specify issue.

Travel Paths

• Leader is checking in with guests, deploying tribe members, not working a single station.

  Yes

  No

  N/A

• Specify issue.

Uniforms

• Verify leaders + tribe are in complete uniform/adhering to style guide.

  Yes

  No

  N/A

• Specify issue.

• Tribe members only clock in when in uniform.

  Yes

  No

  N/A

• Specify issue.

• Aprons are not worn in the dining room/restrooms.

  Yes

  No

  N/A

• Specify issue.

• No smoking in uniform.

  Yes

  No

  N/A

• Specify issue.

• Tribe members only clock in when in uniform.

  Yes

  No

  N/A

• Specify issue.

Prepped product

• All products meet quality standards.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All items in walk-in cooler are properly dated, FIFO'd, and meet shelf-life and temperature guidelines.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All items on front line and all back-ups are properly dated, FIFO'd, and meet shelf-life + temperature guidelines.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Prepped items have the proper day-dot sticker.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Prep procedure

• All recipe cards are current and available.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Prepper refers to recipe cards when producing menu items.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Prepper has all tools available (scale, measuring cups, stick blenders, etc.) and all are in good working condition.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Portioning + Procedure

• Correct portion tools for all vegetables, proteins, sauces are being used.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Docker is being used to avoid large bubbles.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dough is sheeted to fit screens precisely.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Ingredient Quality

• Pick three prepped items: is recipe followed? Send photo

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Both cheeses meet flavor, appearance, and freshness standards.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Portioning + Procedure

• Correct portion tools for all vegetables, proteins, sauces are being used.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Docker is being used to avoid large bubbles.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dough is sheeted to fit screens precisely.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Doughs are proofed correctly.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All sauces meet flavor, appearance, and freshness standards.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All veggies meet flavor, appearance, and freshness standards.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All proteins meet flavor, appearance, and freshness standards.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Portioning + Procedure

• Correct portion tools for all vegetables, proteins, sauces are being used.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Docker is being used to avoid large bubbles.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dough is sheeted to fit screens precisely.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Beverages

• Custom sodas are brixed properly (sugary and bubbly).

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Current beverage set is clean, stocked, and ice chute is clean.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Soda nozzles are disassembled, washed, rinsed, sanitized, and air-dried overnight.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Photo of failed criteria.

  Media

Food waste control

• Dough is being tracked

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Waste logs are being used, up to date, and accurate.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Ovens

• Ovens are clean and functional, with no evidence of damage or needing repair.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Sanitation

• Sanitizer and paper towels are in place at prep, three-compartment sink, backline, frontline, and dining room.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Sanitizer is changed every hour and after peak service times.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Gloves are used properly.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• No gum chewing while working.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• No open top cups on backline or in guest sightline; no tribe member food visible to guest.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Health/Ecosure Inspection

• Leader on duty can verbally confirm the process of notification following a health inspection.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Cooling process

• Leader on duty can verbally confirm the cooling process for prepped items.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Leader on duty can verbally confirm the appropriate temperature for hot and cold storage of food.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Employee meals

• Meals are eaten in dining room, not BOH. No signs of employee food in BOH.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• All tribe member + leader meals are rung in and properly discounted.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Thermometer

• Temperature logs are current, complete, and include corrective action steps when necessary.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Thermometer is present and functional in all refrigeration units, including freezers.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Tool storage

• Containers that hold utensils are clean and dry.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Verify tools are free of debris.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Portioning + Procedure

• Correct portion tools for all vegetables, proteins, sauces are being used.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Docker is being used to avoid large bubbles.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Dough is sheeted to fit screens precisely.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Utensils are changed on front line after lunch service and when needed based on cleanliness standards.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Pizzas are cut with the appropriate pie cutters. Check current cutters for residue of wrong product.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• A sufficient number of boxes are available, and guests are only given boxes if dining out.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

• Pizza trays are single-use only: washed, rinsed, sanitized after each use.

  Yes

  No

  N/A

• Photo of failed criteria.

  Media

Sales forecasting

• Labor is scheduled to labor percentage budget.

  Yes

  No

  N/A

• Specify issue.

• Labor is scheduled to labor percentage budget.

  Yes

  No

  N/A

• Specify issue.

• Tribe members are provided the necessary breaks. LOD can verbally confirm break laws.

  Yes

  No

  N/A

• Specify issue.

Safekeeping + Banking

• Safe is locked and contains unattended cash drawers; personnel files are secure.

  Yes

  No

  N/A

• Specify issue.

• All deposits are accurately logged on Dunbar log sheet.

  Yes

  No

  N/A

• Specify issue.

• Deposits are dropped nightly in secured portion of safe.

  Yes

  No

  N/A

• Specify issue.

Deliveries

• All deliveries are checked in; par stock quantities are in place and accurate.

  Yes

  No

  N/A

• Specify issue.

• Invoices are organized and entered into 365 promptly and accurately.

  Yes

  No

  N/A

• Specify issue.

POS Security

• Store keys and mag cards are never given to a tribe member or left unattended.

  Yes

  No

  N/A

• Specify issue.

• Comps require leader assistance and approval.

  Yes

  No

  N/A

• Specify issue.

ABRA

• Leader on duty has their ABC license

  Yes

  No

  N/A

• Specify issue.

• Under 21 sign is hung and visible.

  Yes

  No

  N/A

• Specify issue.

POS Cash Handling

• A LOD drawer is assigned during all day parts.

  Yes

  No

  N/A

• Specify issue.

• Minimum two deposits are made per day.

  Yes

  No

  N/A

• Specify issue.

• Minimum of three safe count audits performed per day.

  Yes

  No

  N/A

• Specify issue.

• Sample cash drawer pull to ensure Aloha cash calculation meets drawer contents.

  Yes

  No

  N/A

• Specify issue.

• Do a safe count with leader on duty to verify cash amounts.

  Yes

  No

  N/A

• Specify issue.

• Only the assigned cashier is ringing on their assigned drawer.

  Yes

  No

  N/A

• Specify issue.

Throughput

• Order-to-payment time average is less than 6 minutes. Track three guests to confirm.

  Yes

  No

  N/A

• Specify issue.

• Tribe members do not consistently ask the guest if they would like more toppings.

  Yes

  No

  N/A

• Specify issue.

• Tribe members do not recommend additional toppings to signature pies.

  Yes

  No

  N/A

• Specify issue.

• Under 21 sign is hung and visible.

  Yes

  No

  N/A

• Specify issue.