Shrink Visit Guide

Exterior of store clean, well maintained, and free of graffiti. Lighting is functional. Compactor / dumpster / receiving area is free from litter and debris. Dumpsters are locked

External storage trailers are properly secured and only contain seasonal and / or bulk merchandise ( e.g. Paper goods).

Control register in use. Associates practice GET when customers enter, "Welcome to Rite Aid." at checkout, "Can I help you here" and "Do you have your Wellness Plus Card?", and departing, "Thank you for shopping at Rite Aid. Please come again." AUTO RED

Front end and Pharmacy check stands / fixtures are clean, clutter free, and free of personal items. Associate lockers utilized properly. Personal Bags will result in AUTO RED

EAS systems tested daily and logged. Equipment functional? Associates are properly responding to alarms.

Vendor log is properly utilized.

DSD product scanned upon receipt. (rite report--98% or higher) verify from big 3 report.

Unmatched invoices are less than 30 days old. (ON / menu / 1 / 1 / tab FE)

Manually entered credits / invoices are entered within 4 days of receipt. (ask SM or search office for credits / invoices)

Store to store and store to DC transfers for FE and RX are matched within 3 days. (6 / 1 / 4 FESM, Store #, W & O. Check both FE and RX)

FE and RX Recalls are completed within 7 days of receipt. (menu / 6 / 5 / 1. FE, tab, open)

Store Management is using appropriate form 30 to capture clearance and non-returnable merchandise. (CTL E / 7 / 2 / PW / 3 / a print all)

FE and RX associate bag checks are completed daily and logged.

All associate purchases have a receipt attached.

Associates are aware of the Top 25 known loss report and are monitoring guardianship categories.

A proactive external theft strategy in place: associates practice GET in the aisles and know how to respond to shoplifters.

Known theft are being scanned daily. Significant losses or trends communicated to APDM / DM.

Merchandise protection devices and tactics are in place and operating properly. Associates understand the program and expectations (eg USS protection devices, magnetic detachers, re-use baskets, profit guard, invisi-shield, EAS, item branding, stop locks, locking pegs, locked cases, liquor caps.)

The "Quantity Control Program" is being properly executed and tent cards in place.

FE and RX CCTV equipment and / or recording devices are functional and strategically placed.

APA daily responsibility log is utilized and in managers office.

APA maintaining shoplifter photo album.

Agency guard practicing GET with customers and is aware if guardianship categories.

Burglar alarms and emergency exits functioning properly, tested monthly / not blocked, door seals in place and logged daily.

Back room management programs in place (scanned in / categorized). Stock organized / stored off floor or on a clean floor, away from wall. No caustics stored above edible food.

Store management supervises all trash removal. FE, back room, RX free of vermin evidence.

Managers office, pharmacy, and stockroom doors secured / alarms working.

Blue dots and zero counts completed daily. Weekly requested cycle counts are 100% and logged in the portal.

Product outdates program is managed effectively (pull all expired items / logging completion in the store portal)

Determine pricing integrity - scan 25 items for pricing accuracy.

Store is faced / blocked and clutter free. Sales floor, shelves / fixtures, and ends are clean. Refrigerator / frozen cases clean. Frozen products frozen solid. Refrigerated product <41 F.

Store associates are aware of shrink (%, $, and daily loss). Management is communicating recent shrink issues with all associates.

Restrooms are clean and stocked with paper, soap, towels, which are placed appropriate receptacles. Adequate hot water is available at hand sinks. Hand wash sign posted.

Pharmacy is free of purses and backpacks. Associates lockers are being utilized where applicable.

No eating / drinking in drug prep / dispensing area. RX prep / storage shelves clean. Refrigerators are clean and holding at < 46*F. Adequate soap, towels, and hot water 100*F available at RX hand sinks.

CII cabinet is locked when not in use. Keys are in pharmacists possession.

Floater keys and alarm code are secured in RX security envelope / lockbox. AUTO RED

Script Pro maintenance (if applicable) is performed (daily, weekly, monthly) and logged.

Pharmacy totes are verified upon receipt and verified as empty before returning to DC.

All HIPAA trash policies and procedures are being followed (segregation and disposal of trash / recall bin locked / secured with chain in warehouse).

Cashier variance are properly tracked ( cash variance form) and reviewed with associates. Refund documents have proper authorization (select 1 or 2 for product in store or review on video)