Simple Check List for Dealer Operation

• Conducted on

  Date

• Prepared by

• Location
  Address

Information

• Dealership Name

Exterior (Parking Lot)

• Is the parking lot clean and in good condition? (ie. free of debris, weeds, concrete cracks, pot-holes, etc)

  Yes

  No

  N/A

• Is the parking lot lighting and directional signage in good condition? (ie. poles free of rust, flaking paint, dents, operational, etc)

  Yes

  No

  N/A

• Is customer parking clearly identified and free of dealer inventory?

  Yes

  No

  N/A

• Is the new vehicle inventory neatly organized and clean? (No wrap guard remaining on display vehicles, etc)

  Yes

  No

  N/A

• Complete a full walk around the parking lot. Is the overall condition good? Any issues to address?

  Yes

  No

  N/A

Exterior (Building)

• Is the building paint and exterior surfaces in good condition? (ie. not faded, chipped, peeling, etc)

  Yes

  No

  N/A

• Is the building lighting and signage in good condition? (ie. free of damage, debris, not fading, operational, etc)

  Yes

  No

  N/A

• Is the building free of debris? (ie. no bird nests, etc)

  Yes

  No

  N/A

• Are the entrance doors in good condition and free of out-dated stickers and signage?

  Yes

  No

  N/A

• Complete a full walk around the building. Is the overall condition good? Any issues to address?

  Yes

  No

  N/A

Interior (Reception)

• Is the customer's view into the shop clean and professional?

  Yes

  No

  N/A

• Is the receptionist desk neat, clean, and in good condition?

  Yes

  No

  N/A

• Is the flooring in the reception area clean and in good condition?

  Yes

  No

  N/A

• Is the ceiling and lighting in the reception area clean and in good condition?

  Yes

  No

  N/A

• Is the furniture in the reception area clean and in good condition?

  Yes

  No

  N/A

• Are parts and price list presented?

  Yes

  No

  N/A

• Complete a full walk around the reception area. Is the overall condition good? Any issues to address?

  Yes

  No

  N/A

Interior (Customer Lounge)

• Is the customer lounge furniture clean and in good condition?

  Yes

  No

  N/A

• Is the customer lounge floor tile clean and in good condition?

  Yes

  No

  N/A

• Is the customer lounge ceiling and lighting clean and in good condition?

  Yes

  No

  N/A

• Is the coffee bar/ water fountains/ vending machines in the customer lounge clean and in good condition?

  Yes

  No

  N/A

• Is the WiFi in the customer lounge accessible and operational? If password protected, is the password available?

  Yes

  No

  N/A

• Is the kids play area and toys clean and in good conditiion?

  Yes

  No

  N/A

• Complete a full degree walk around the customer lounge. Is the overall condition good? Any issues to address?

  Yes

  No

  N/A

Interior (Showroom)

• Are the sales associate desk and closing tables neat, clean, and in good condition?

  Yes

  No

  N/A

• Are the showroom display vehicles clean?

  Yes

  No

  N/A

• Is the showroom floor tile clean and in good condition?

  Yes

  No

  N/A

• Is the showroom ceiling and lighting clean and in good condition?

  Yes

  No

  N/A

• Is the showroom POP (Point of Purchase) material current and in good condition?

  Yes

  No

  N/A

• Complete a full walk around the showroom. Is the overall condition good? Any issues to address?

  Yes

  No

  N/A

Interior (Customer Restrooms)

• Is the floor tile clean and in good condition?

  Yes

  No

  N/A

• Is the ceiling and lighting clean and in good condition?

  Yes

  No

  N/A

• Is the vanity and mirrors clean and in good condition?

  Yes

  No

  N/A

• Are the hand towels stocked in the proper location? (not piled on the vanity)

  Yes

  No

  N/A

• Are the soap dispensers filled and in good condition?

  Yes

  No

  N/A

• Are the hand dryers operational and in good condition?

  Yes

  No

  N/A

• Does the restroom smell fresh?

  Yes

  No

  N/A

Interior (Parts Center)

• Is the floor tile in the Parts Center clean and in good condition?

  Yes

  No

  N/A

• Is the ceiling and lighting in the Parts Center clean and in good condition?

  Yes

  No

  N/A

• Are the Parts Center fixtures clean and in good condition?

  Yes

  No

  N/A

• Are the Parts Center fixtures stocked and well organized?

  Yes

  No

  N/A

• Complete a full walk around the Parts Center. Is the overall condition good? Any issues to address?

  Yes

  No

  N/A

Operation

• Is hours of operation displayed in a noticeable place?

  Yes

  No

  N/A

• Open more than 8 hours and open on Sat and/or Sun?

  Yes

  No

  N/A

• Is online reservation system available?

  Yes

  No

  N/A

• Is Reservation rate(Reservation/All incoming vehicle) higher than 50%?

  Yes

  No

  N/A

• Are parts being prepared before reservation customers visiting?

  Yes

  No

  N/A

• Are staffs look well-groomed and always greet customers?

  Yes

  No

  N/A

• Are customers always guided to the parking space?

  Yes

  No

  N/A

• Are steering cover sheet cover, floor mat being attached IN FRONT OF CUSTOMERS?

  Yes

  No

  N/A

• Did service adviser always explain thoroughly about service menu?

  Yes

  No

  N/A

• Are vehicles always being washed and cleaned up before returning to the customers?

  Yes

  No

  N/A