Information
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Audit Title
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Site Name
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Conducted on
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Prepared by
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Site Manager
Schedule
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Time of arrival
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Order placed
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Order received
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Time of leaving
1.0 Exterior appearance
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1.1 Is the store branded appropriately (ie: Fernleaf brand through out, no hand written or unbranded messaging)<br><br><br><br><br>
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1.2 Was the exterior clean free from rubbish and debris, and inviting
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1.3 Was the lighting adequate, clean and operational
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1.4 Is all promotional posters, table talkers and screens current (sufficient signs, easily viewed, good quality, no empty frames)
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1.5 Were clean windows and free from dirt and finger marks
2.0 Internal appearance and Ambiance
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2.1 Was the store inviting
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2.2 Lights are in working order and free from dust
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2.4 Was the heating/ air conditioning appropriate
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2.6 Table positioning is orderly and provides ample walking and wheel chair access
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2.7 Background music is appropriate and at the correct level
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2.8 Were tables and / or Floors clean and free from debris
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2.9 Were bins clean and not overflowing with rubbish?
3.0 Service
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3.1 Where you Acknowledge with a smile or greeting upon arrival
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3.3 Did the server talk to you about our current specials and / or promotions
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3.4 Was your order taken within a timely manner
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3.5 Did your server confirm your order back to you (menu orders only)
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3.6 Were you asked if your meals are satisfactory during your meal
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3.7. Were food cabinets well stocked with a variety of acceptable food items
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3.8. Were drink fridges and retail shelves sufficiently stocked with products
5.0 Food and Beverage
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5.1 Where you offered any sides or up sells to your meal
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5.2 Did you receive what you had ordered
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5.3 Was the meal reflective of what you ordered from the menu
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5.4 Was you meal received in a timely manner
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5.6 Was the meal presented well
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5.7 Did you receive your coffee order in a timely manner
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5.8 Was your coffee free from bitterness and acidity
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5.9 Was your coffee smooth ,rich and full of flavour
6.0 Restrooms (if applicable)
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6.1 Restrooms Floors, Walls, Ceiling are clean and in good repair.
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6.2 Trash cans are lined cleaned and emptied
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6.3 Hand basins are clean and in working order.
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6.4 Soap dispensers are clean stocked and in working order
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6.5 Toilets and urinals are clean and in working order
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6.6 Area if free from odors
7.0 Staff, Appearance, Awareness
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7.1 Was the staff friendly
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7.2 Was the staff dressed appropriately in full uniform <br>(Hat, Apron, Name badge, black pants, Black shoes) tops clean and wrinkle free
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7.3 Was the staff attentive to their guest
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7.4 Was the staff knowledgable about the menu
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7.5 Was the staff aware of current promotions and services available from the facility (ie Dry cleaning)
8.0 HSEQ
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8.1. Are Refrigerator and Freezer temperature checks being completed with 3 months of records verified
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8.2. Are hot/cold held temperature checks being completed daily with 3 months of records verified
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8.3. Are end point cooking temperature records being completed with 3 months of records verified
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8.4. Are delivery temperature checks being completed with 3 months of records verified
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8.5. Is the "You Said We Did" board displayed and up to date
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8.6. Are all staff SWSP's and JSO's current
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8.7 Is all staff team train topics signed and upto date
9.0 Administration
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9.1 is the site meeting revenue and unit profit targets
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9.2 Is there any siginificant cash or banking variances
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9.3 Does the site submit EOM information within deadlines
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9.4 Is PAP and CSMS up to date
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9.5 Is the site upto date with the stocktake programme
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9.6 Are all staff inductions completed
Visit Confirmation
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This is to confirm that the visit occurred and acknowledged that what is included in this report was discussed with me.
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Signature N.O.M
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Signature (manager)
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General Comments / Observations
