Information
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Install Hot Call
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Engineer tech No, Name and Payroll No
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Customer visit number
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Conducted on
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FIRST CONTACT
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Was the ETA completed the night before visit?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer provide you with a contact number?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer ask any questions about your visit today?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Confirmation of Expected Visit?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
ON SITE
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Did the engineer arrive on time?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
If No, Did the engineer update the customer by giving them a call?
-
Did the engineer show you his ID badge?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Was the engineer clean and tidy appearance?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer wear his blue overshoes before entering?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer complete a walkthrough agreeing the following:
-
Dish location?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Cable Route?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
H&S (eye bolt etc.)?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Existing Equipment?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Dish and cabling already in place
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
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DELIVER AND CLOSE
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JOB COMPLETION
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Did the engineer show you the dish installed?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer show you the cable route?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Are you happy with the work completed.
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
If not what were the issues with the work completed?
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Did the engineer give you a demonstration?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer cover the following during the demonstration?
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How to use the TV guide?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Sky+ recording functions?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
How to access your Planner?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
How to use the On Demand services?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
How to access the HDMI channel?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Box Office?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Interactive Services?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Was the remote control programmed for the TV?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
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Did the engineer clean up behind himself?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer provide an educational guide?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
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Did the engineer mention any other products that you can get as a sky customer such as on demand, sky go
- SkyGo
- Sky+ Remote
- Sky Wifi
- Other Sky Products
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Did the engineer show you how to use the On Demand services?
- yes
- no
- not applicable
- Waiting on BB to be connected
-
Was your sky television left fully up and running when he left
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
If not can you explain why?
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Did the engineer leave his contact details for any problems you may encounter with your sky system?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Was the engineer polite and courteous throughout the visit?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
-
Did the engineer mention - to expect a customer survey by text/email?
- Yes
- No
- Un-aware
- Not Disscussed
- Dish already on site
- Cables already in place
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Is there anything we could have done better?
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Managers comments.
