Staff Appraisal

• Document No.

• Balgowlah RSL Memorial Club Staff Appraisal

• Balgowlah RSL

• Conducted on

  Date

• Prepared by

• Personnel

Your current training.

• What Departments are you currently trained in?

• Bar

• Gaming

• Reception

• Coffeeshop

• Bistro FOH

• Administration

• Function Service

Your training needs.

• What departments would you like to be trained in?

• Bar

• Gaming

• Reception

• Coffeeshop

• Bistro FOH

• Administration

• Function Service

Communication.

• How would you rate Internal Communication processes between Management and Staff?

  Poor

  Adequate

  Good

  Great

• What type of Communication tools
  do you think would help improve Communication in our Club.
  10 definately required.
  1 definately not required.

• Weekly Meetings with a Duty Manager or Supervisor?

• More signage?

• Electronic notifications SMS or Email?

• Social Media posts?

Rosters.

• In your opinion Please rate the following as 10 excellent or 1 poor.

• Are the rosters posted in a timely manner?

• Are the rosters clear and easy to understand?

• Leave requests responded to in a timely manner?

• Shift swapping, or giving away your shift procedure been properly explained?

Payroll.

• Is your pay processed in a timely manner and payslips received by email?

  Yes

  No

  N/A

• Are any pay disputes dealt with in a timely manner?

  Yes

  No

  N/A

• Are you aware that finger scanning at the beginning and end of your shift validates your pay. If you do not finger scan, you may not be paid for the shift you have done?

  Yes

  No

  N/A

About you.

• At this point of the appraisal, we will be discussing the following.
  
  Customer Service
  Relationship Skills
  Attendance
  Compliance
  Job Performance
  Training
  
  The appraiser will now rank you on their opinion of each area. Then discuss, you will be asked to be given examples, for any ranking to be changed.
  
  Ranking from 10 as excellent, 1 untrained

Customer Service Focus.

• Actively seeks to assist and interact with customers and other staff members?

• Maintains personal presentation to workplace standard?

• Is knowledgable about club services so can best respond to customer questions?

Relationship Skills.

• Responds to managerial requests in prompt manner?

• Is respectful of other staffs needs and is aware of other staffs capabilities?

Attendance.

• Is the staff member reliable in attendance and punctuality?

• Are they flexible with rostered shifts and helpful in responding to requests to work?

Compliance.

• Do they follow safe, hygienic and clean workplace practices.

Training.

• Do you feel staff member needs additional training in their current position?
  

• Needs more training for his current position?

• Please discuss with the employee.

Future.

• Is there any training that you are interested in attending that would benefit your job performance?<br>

  Yes

  No

  N/A

Suggestions.

• What is the one thing that you believe needs to be done, to help you perform
  your job more effeciently?

Mutually agreed goals for next review period.

Appraisers comments.

Employees comments.

I have reviewed the Staff Appraisal and agree to its contents and actions.

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