Pullman Staff Appraisal

• Document No.

• Home shopping Administration Staff Appraisal

• Pullman Fleet Services

• Conducted on

  Date

• Prepared by

• Personnel

Your current training.

• What Areas of the Home Shopping Department are you currently trained in?

• Coding

• Cost reconciliation

• Customer service

• Data input

• Dealer technical coding

• Administration

• Team leading

• Estimating

Your training needs.

• What departments would you like to be trained in?

• Coding

• Cost reconciliation

• Customer service

• Data input

• Dealer technical coding

• Administration

• Team leading

• Estimating

Communication.

• How would you rate Internal Communication processes between Management and Staff?

  Poor

  Adequate

  Good

  Great

• What type of Communication tools
  do you think would help improve Communication in our Department.
  10 definately required.
  1 definately not required.

• Weekly Meetings with a Duty Manager or Supervisor?

• More signage?

• Electronic notifications SMS or Email?

Management communications

• In your opinion Please rate the following as 10 excellent or 1 poor.

• Are the weekly targets communicated in a timely manner?

• Are the targets clear and easy to understand?

• Leave requests responded to in a timely manner?

• Shift swapping, or giving away your shift procedure been properly explained?

Payroll.

• Is your pay processed in a timely and do you have online access to your payslips for reviewing?

  Yes

  No

  N/A

• Are any pay disputes dealt with in a timely manner?

  Yes

  No

  N/A

About you.

• At this point of the appraisal, we will be discussing the following.
  
  Customer Service
  Relationship Skills
  Attendance
  Compliance
  Job Performance
  Training
  
  The appraiser will now rank you on their opinion of each area. Then discuss, you will be asked to be given examples, for any ranking to be changed.
  
  Ranking from 10 as excellent, 1 untrained

Customer Service Focus.

• Actively seeks to assist and interact with customers and other staff members?

• Maintains personal presentation to workplace standard?

• Is knowledgable about PFS Home Shopping functions so can best respond to customer questions?

Relationship Skills.

• Responds to managerial requests in prompt manner?

• Is respectful of other staffs needs and is aware of other staffs capabilities?

Attendance.

• Is the staff member reliable in attendance and punctuality?

• Are they flexible with shifts and helpful in responding to requests to work?

Compliance.

• Do they follow safe, hygienic and clean workplace practices.

Training.

• Do you feel staff member needs additional training in their current position?
  

• Needs more training for their current position?

• Please discuss with the employee.

Future.

• Is there any training that you are interested in attending that would benefit your job performance?<br>

  Yes

  No

  N/A

Suggestions.

• What is the one thing that you believe needs to be done, to help you perform
  your job more effeciently?

Mutually agreed goals for next review period.

Agreed yearly objectives for 2015/16

Appraisers comments.

Employees comments.

Agreed date for follow up review.

• Select date

  Date

I have reviewed the Staff Appraisal and agree to its contents and actions.

Sign off

• Add media

  Media

• Select date

  Date

• Add signature

  Sign