Information
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Restaurant Number
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Restaurant Manager
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PIC
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Reason for Visit
- Certification
- Follow Up
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Conducted on
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Prepared by
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1. Greeted and order taking started within 5 seconds? Example "Hi, what can we make for you today?"
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2. Did the order taker suggest a medium or large combo or suggest items to complete?
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3. Was the order taker friendly?
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4. OCS is working, POP and menu boards look good and no missing panels or numerals?
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5. Did the order taker give you a total and friendly closing at the speaker?
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6. Did you receive a friendly greeting at the window?
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7. Did the DT Cashier repeat and confirm the order before giving you your total and collecting?
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8. Did the DT Cashier ask you if you wanted any condiments?
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9. Did the DT Cashier close with a friendly closing that included the word "Thanks or Thank you?" Example: "Thanks, see you soon"
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10. Was your order accurate and did you receive condiments if requested, napkins, and a receipt?
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11. Was the total speed of service under 4:30 or received in a reasonable amount of time if the line was moving?
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12. Were the DT employees in correct uniform with nametag?
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13. Was the DT lane and parking lot free of excessive debris?
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14. Landscaping, trash receptacles and dumpster area clean? Dumpster gate and lids closed?
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15. Was the DT window area clean including the entire DT Shelf?
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16. Was the order bagged correctly per the bagging job aid? Combos received in separate bags? Condiments can be in the bag or bagged separately if received correctly.
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17. Burgers are both hot and juicy, produce is fresh and the bread is toasted properly? Product is built correctly? Premium sandwiches are half wrapped?
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18. Fries are hot, crispy, golden brown with visible salt?
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19. Restrooms are cleaned, stocked, and smell good?
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20. Dining Room is clean and stocked? Freestyle machine not missing any product?
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21. Any Food Safety Issues Noticed?
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22. Were previous issues from Game Plan Analysis Addressed?
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23. Is Workstation Positioning (Form Updated 12/7/2017) in use with MIC in correct position and delegating? (Include comments and observations) (3 Pts):
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24. Game Plan in place, created and completed? Validate items on plan have been verify by MIC and are in compliance. (include comments and observations) (5 Pts):
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A. Appearance of crew members (Manager sets the example and holds team accountable on shift):
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B. Friendliness of crew members (Manager roles models guest service behaviors and is responsible for listening to how the team is treating our guest):
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C. Noticeable Facility Issues (POP, Facility, Menu Boards, Lighting check if at night on bldg., signage, and lot) Restroom Trash Can in Good Repair (Should be noted on Game Plan Analysis)?
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D. Product Quality Observations (Hot Fries and other product, wrapped and bagged correctly) Include number of napkins (Game Plan Analysis):
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Other Comments
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MIC Signature
