Store Assessment

• Location
  Address

• Store Name

• Date and Time of Assessment

  Date

• Completed by

Cleanliness

• Was the store entrance clean and well maintained?

  Yes

  No

• Is the store well-lighted (no burnt-out or flickering lights/bulbs)

  Yes

  No

• Is the floor clear of debris, dust, and stains (including aisles and walkways)

  Yes

  No

• Are areas under racks and shelves free from dust, dirt, and debris?

  Yes

  No

• Are there any boxes/visible boxes occupying the selling floor area?

  Yes

  No

• Any excessive stocks lying around on the selling floor?

  Yes

  No

Visual Merchandising and Stocking

• Are all product displays fully stocked and free of gaps?

  Yes

  No

• Are the stocks overdisplayed?

  Yes

  No

• Are items properly categorized, with no mixing of unrelated items?

  Yes

  No

• Is there visible dust or mold accumulation on displayed stocks on selling floor? (include photos)

  Yes

  No

• Do you see (sample) products with mold or stains on displays?

  Yes

  No

• Are the items well-maintained with no signs of wear or extreme discoloration? (disintegrating, very yellow or cloudy)<br>

  Yes

  No

• Are product display tables, shelves, and stands free of dust and dirt?

  Yes

  No

• Are the products displayed neatly and arranged according to size or color?

  Yes

  No

• Are the price tags or labels clearly visible and correctly placed on products?

  Yes

  No

• Are the promo labels accurate and up-to-date?

  Yes

  No

• Any signage or POP cards throughout the store appear to be worn or damaged? (include photos)

  Yes

  No

• Hangers used on racks at each individual island are uniformed (black with black, white with white)

  Yes

  No

• Are there any leaks (selling floor or storage room)

  Yes

  No

Maintenance of Store and Fixtures

• Are display racks, shelves, and fixtures sturdy and appealing? (not showing signs of rust or extreme wear)

  Yes

  No

• Are there broken hangers, display fixtures, or mannequins on the selling floor?

  Yes

  No

• Are mirrors clean and free from fingerprints, smudges, stains, cracks?

  Yes

  No

• Are seating areas well-maintained (e.g., no wear and tear or stains on cushions)?

  Yes

  No

• Are air conditioning units functioning properly and clean?

  Yes

  No

Storage/Back-of-Room (if accessible)

• Are lights in good working condition and adequately illuminating the stocks?

  Yes

  No

• Is the storage or stockroom area tidy and organized?

  Yes

  No

• Are personal belongings stored properly and out of sight? (utilize lockers only)

  Yes

  No

• Is the pantry clean and organized? (if applicable only)

  Yes

  No

• Are empty boxes or packaging materials cleared away or stored away neatly?

  Yes

  No

• Are the walkways and aisles excessively blocked by stocks?

  Select Yes No

  • Yes
  • No

• Are the fire sprinkler blocked by shelves or products?

  Yes

  No

Employees Compliance

• All staffs are properly groomed (following the respective dress code of location)

  Compliant

  Non-Compliant

  N/A

• State what was not in compliance (e.g: using cap, hair messy)

• Staff members are focused on the job, you see them attending to their task instead of chatting away

  Yes

  No

• Staff members are seen using their phones at the selling floor.

  Yes

  No

• Staff members are seen chewing, eating, or sitting on the bench/floor of the selling floor.

  Yes

  No

• If you noticed something unpleasant regarding staffs behaviour, please include your observation

Customer Centric

• Did staff acknowledge customer within 1 minute of entering the store

  Yes

  No

• Did all the staff member appear to be ready to serve you/customers?

  Satisfied

  Fair

  Unsatisfied

  N/A

• Please state the poor behaviour from your observation.

• When you or customers were greeted, what was said?

• Did the staff member smile and make eye contact?

  Yes

  No

• Did all OTHER associates/team members you encountered or passed throughout the store smile and greet you? (even if they were performing their own tasks)

  Yes

  No

• All associates/team members are courteous?

  Yes

  No

• Did the staff member try to assist you?

  Yes

  No

• If you, or the customer asked to be left to browse through, did the staff member gave assurance that they will be nearby if you/customers need their assistance?

  Yes

  No

• Did the staff member suggest an item?

  Yes

  No

• Did the staff member inform you of any promotions/discounts going on?

  Yes

  No

• Did the staff member give you/customers his/her undivided attention? (not playing with phones, or attending to their tasks first, etc)

  Yes

  No

• You can include a brief detail of your interaction with the sales floor associate. You may ask about a product and observe the staff's response. (e.g: Asked staff about a ladies footwear, he was able to suggest the best option for my wide feet, he made a point to ask me what am I most comfortable with.) - min. of 3-4 sentences required.

• Did you observe team work between staff members call for additional help (to manage another cash register or assist customer, if the store was busy?)

  Yes

  No

• Was greeting/acknowledgement heard from the cashier the moment customers reached the counter?

  Yes

  No

• Did the cashier ask if you would like to add anything else?

  Yes

  No

• How long did your transaction take from the time you reached the counter until you received your receipt? (if applicable)

• Did the cashier thank you/customers at the end of your transaction?

  Yes

  No

• Did the associate/staff member provide a pleasant closing comment (“Have a good day,” “Thanks for shopping with us,” “Thank you,” etc.) before you/customers exit the store even without a purchase?

  Yes

  No

• Did any associates/team members provide above-and-beyond service?

  Yes

  No

• Please state his/her name and department and describe the above-and-beyond behavior.

• Yes

  No

Completion

• Signature

  Sign