• Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Outside Appearance

  • Window Clings in good condition?

  • Outside entrance is clean, including windows and sidewalks?

  • Other?

Safety and Security

  • Exit sign present and visible?

  • Any safety issues on sales floor or back room? Ie. Ladders, broken fixtures, water on floor....etc.

  • Fire Extinguisher current?

Collateral Merchandising/In store elements

  • Music playing in store?

  • Chalkboard is up and decorated?

  • At least one T stand present in store?

  • Other?

Phone and Accessory Merchandising

  • Updated price tags?

  • Demo phones up and operational?

  • Demo Loop on all smartphones?

  • Phone Bar fillers are up where applicable?

  • Accessory wall merchandised correctly?

  • Other?

Store Appearance

  • All lights working?

  • All displays clean, operational and in good condition?

  • Phone bar in good condition?

  • Other fixtures in good condition?

  • Other?

Rep appearance

  • Shirt and Jeans in good condition?

  • Name tag worn?

  • Other?

Rep Behaviors

  • Were reps on sales floor if not with customers?<br>

  • Greeting customers with eye contact?

  • Rep's shaking hands with customers?

  • Rep's offering PPP?

  • Using sales process with customers?

  • Offering add a lines?

  • Offering accessories during a phone sale?

  • Offering Auto Pay?

  • Adding Deezer?

Rep Knowledge

  • Which phones have 4G LTE?

  • Tell me about our promotions.

  • What is Group Save and how does it work? How much do I save?

  • Show me how to access insight.

  • PPP Quiz Given?


  • Opening/ closing checklist completed?

  • Daily Huddles being completed?

  • Clover Phones being processed daily? Check Clover website for confirmation.

Visit Notes

  • Notes

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.