Title Page
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Audit Title
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Prepared by
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Manager:
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Conducted for
Day 2 Day
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Are there any outstanding advocates
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Tote boxes taken by courier?
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Are all visitors being signed in and out?
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Are staff searches recorded (2 per staff, per week)?
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Repairs process being completed correctly (e.g bubble wrap)
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Window POS correct?
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Are live handsets secured correctly and cleansed of data - including deleted folder?
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The store is adhering to the complaints policy and procedures?
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Are welcome wallets being used correctly
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The chalkboard in line with company policy?
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More than 3 price tickets or backing cards are missing?
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Accessory bay is organised and priced correctly?
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The WEEE Benefit card is displayed on the shop floor?
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The latest fraud alert has been communicated to staff?
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Replacement sims - Report vs Stock
H&S
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Is the H&S visitor form being completed?
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For the past 12 weeks the fire testing log has been completed and signed off weekly?
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For the past 3 months the emergency lighting has been logged monthly?
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Two fire evacuation exercises have taken place in the last 12 months?
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For the past 3 months all SM monthly H&S checks have been completed?
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The RM has completed both bi-annual checks in the past 12 months?
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Fire escape is kept clear and bars removed during trading?
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The H&S notice board is complete and up to date with required insurance and H&SAW poster?
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The are no potential fire hazards?
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Fire doors are kept closed?
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The stores responsibility actions in the latest fire risk assessment have been signed off?
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H&S risk assessment actions have been signed off
Paperwork / Sales
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Has the After Sales Compliance Form been submitted at point of return?
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RA handsets over 7 days?
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Are there any iPhone RAs - Find My Phone turned off?
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Are iDocs above 1%?
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Are iDocs being recorded correctly - written on envelopes
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Daily paperwork reconciled against CIF, Domino, Discount & Return
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Are sales sheets attached to every sale?
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OFCOM regulations sections and completed fully?
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Contracts are correctly highlighted
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Customer info is not left in inappropriate locations?
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Is the archiving policy is being followed correctly?
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Force churn folder is set up correctly and up to date?
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Proofs are missing / incorrect / illegible / details obscured?
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eIV or photo ID is taken for high risk devices?
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HBB checklist is being used?
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Chip and pin transactions are being processed as per policy?
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Replacement sim process is being followed? Photo ID attached to receipt?
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Unauthorised or suspicious sales found?
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Are Insurance & Protection leaflets used when selling cover?
Demo
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Demo handset reconcile?
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Demo sims reconcile?
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Are all demo sims pin protected?
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Demo handsets stored securely?
Staff
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All staff have individual Citrix and Excalibur logins?
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Have all staff signed the Excalibur Declaration form
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Is the Proof Sign Off sheet up to date?
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All staff are wearing appropriate uniform and name badges?
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All staff have completed insurance modules on House?
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Personal File is used and stored securely?
Ignite Extras
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Banking is being completed daily and correctly?
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Cash is banked randomly twice a week?
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Compass discounts are being completed within 72 hours?
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Epay transaction amount are checked against CIF rec report?
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Ignite returns file is completed daily and correctly?
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Additional Comments
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In signing the below you agree and acknowledge your stores final score and the actions which are needing to be resolved immediately.
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Regional Compliance Manager
