Store Visit Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

PEOPLE

• Has each member of the team had a documented review of last months performance?

  Yes

  No

  N/A

• Does the store have a live pulse action plan?

  Yes

  No

  N/A

• Does the store have a succession and development plan in place?

  Yes

  No

  N/A

• Is the store below its sickness target and has all sickened been managed?

  Yes

  No

  N/A

• Are any live vacancies being proactively filled?

  Yes

  No

  N/A

• Does the store have a Quarterly business plan?

  Yes

  No

  N/A

OE

• Is the store operating within SOH budget?

  Yes

  No

  N/A

• Have holidays been managed and the store on track to their holiday usage target?

  Yes

  No

  N/A

• Is the store managing stock loss and within its shrinkage target?

  Yes

  No

  N/A

• Is the store meeting all compliance measures and green on the compliance measures dashboard?

  Yes

  No

  N/A

• Is the existing key holder , safe code and alarm code list up to date?

  Yes

  No

  N/A

• Is the store using Rhythm and Routines to manage and deliver store standards front and back?

  Yes

  No

  N/A

Customer

• Is everyone in the store aware of the current WCSS result?

  Yes

  No

  N/A

• Has the store completed all detractor recovery calls?

  Yes

  No

  N/A

• Does the store have a plan in place following mystery shop feedback?

  Yes

  No

  N/A

• Are all team members aware of the 13 steps on a completed pinpoint journey and can demonstrate this when asked?

  Yes

  No

  N/A

• Has each member of the team had 2 pinpoint observations in the last month?

  Yes

  No

  N/A

• Does the store have a SFL plan and is there evidence that this is being followed?

  Yes

  No

  N/A

FINANCE

• Are all colleagues aware of the Top 4 territory objectives?

  Yes

  No

  N/A

• Is there evidence that the store has held a daily brief?

  Yes

  No

  N/A

• Does each member of staff have an individual target and are they aware of their current performance?

  Yes

  No

  N/A

• Can the Branch Manager discuss in detail the store and individual performances impacting the key KPIS?

  Yes

  No

  N/A

KPI Performance

• Is the store delivering its PPCR target MTD?

  Yes

  No

  N/A

• Is the store on track to deliver its upgrade volume target MTD?

  Yes

  No

  N/A

• Is the store delivering 73% WCSS MTD?

  Yes

  No

  N/A

• Is the store delivering 60% Pinpoint converted journeys MTD?

  Yes

  No

  N/A

• Is the store delivering its MPV target MTD?

  Yes

  No

  N/A

• Is the store on track to deliver its new sub volume target MTD?

  Yes

  No

  N/A

• Is the store delivering 60% right sell mix?

  Yes

  No

  N/A

• Is the store delivering 70% 4G mix?

  Yes

  No

  N/A

• Is the store delivering 50% GSHT MTD?

  Yes

  No

  N/A

• Is the store delivering over £90 AvgNM MTD?

  Yes

  No

  N/A

• SUMMARY and ACTIONS

  Yes

  No

  N/A