Store Walk Thru

• Store

• Uitgevoerd op

  Date

• Voorbereid door

• Baristas en Roles

Cafe and Retail Zone

• The store exterior, cafe, condimentsl bar and bathrooms are clean and well-maintained.

  Ja

  Nee

  N/B

• The retail are is clean, well-stocked and set to Siren's Eye

  Ja

  Nee

  N/B

• The cafe has an inviting atmosphere(temperature, music, lighting, etc.

  Ja

  Nee

  N/B

• Cafe & Retail Zone Notes

POS and Food Zones

• Food and RTD/E offerings are visually appealing ,stocked and signed appropriately

  Ja

  Nee

  N/B

• The Transaction plane is clean, unobstructed and set to Siren's eye

  Ja

  Nee

  N/B

• Customer Support barista make every moment right for customer and demonstrate all Customer Service Standards(refer to play)

  Ja

  Nee

  N/B

• Baristas can demonstrate the Cofe Order Routine (Welcome | Mark | Ring | Gather | Tender | Finish)

  Ja

  Nee

  N/B

• BOH are supports Customer Support Role & Cycle

  Ja

  Nee

  N/B

• POS and Food zone notes

Bar and Handoff Zone

• The work are behind the line is clean and dtations are organized ussing 5S and Inventory Model principles

  Ja

  Nee

  N/B

• Bar barista make every moment right for customers and demonstrate all Customer Service Standards by role(refer to play)

  Ja

  Nee

  N/B

• Barista can demonstrate the Beverage Routine(Steam Milk I Queue shots I Pump Syrup I Finish & Connect)

  Ja

  Nee

  N/B

• Barista can demonstrate the Blended Beverage Routine( Pump Coffee| Pour Milk | Pour Cup Contents | Add Flavor & Ice | Pump Base | Blend | Finish & Connect | Clean-up)

  Ja

  Nee

  N/B

• Barista can demonstrate beverage sequencing (Keep machine busy | Like for Like | Two Drinks at the Time)

  Ja

  Nee

  N/B

• Bar and Handoff Zone notes

Take Measurements

• Order a drink and assess quality

  Ja

  Nee

  N/B

• Order a food item and assess quality

  Ja

  Nee

  N/B

• At regular intervals, tally the number of customers in queue at the POS and at thr handoff plane. Do the queues stay balanced.

  Ja

  Nee

  N/B

• Beverages are hand off at the consistent pace

  Ja

  Nee

  N/B

Playbook

• The Play allows baristas to meet costomer demand and connect with customers(Maintain Customer Focus | Clarify Roles | Work in Routine | Stay Balanced | Reduce Motion)

  Ja

  Nee

  N/B

• Playbook Notes

Feedback & Follow- up

• Current Focus

• Feedback & Follow- up