Store walk thru

• Site conducted
  Address

• Conducted on

  Date

• Prepared by

• Baristas en Roles

Store Walk Thru/Cafe and Retail Zone

• The cafe has an inviting atmosphere (temperature, music, lighting, etc.).

  Yes

  No

  N/A

• The retail are is clean, well-stocked and set to Siren's Eye

  Yes

  No

  N/A

• The store exterior, cafe, condiment bar and bathrooms are clean and well-maintained.

  Yes

  No

  N/A

POS and Food Zones

• Food and RTD/E offerings are visually appealing, stocked and signed appropriately

• The Transaction plane is clean, unobstructed and set to Siren's eye

  Yes

  No

  N/A

• Customer Support barista make every moment right for customer and demonstrate all Customer Service Standards (refer to play)

  Yes

  No

  N/A

• Baristas can demonstrate the Coffee Order Routine (Welcome, Mark, Ring, Gather, Tender, Finish).

• BOH supports Customer Support Role & Cycle.

  Yes

  No

  N/A

• POS and Food zones notes

Bar and handoff zones

• The work area behind the line is clean and stations are organized using 5S and Inventory Model principles.

  Yes

  No

  N/A

• Barista can demonstrate the Beverage Routine (Steam Milk, Queue Shots, Pump Syrup, Finish & Connect).

  Yes

  No

  N/A

• Barista can demonstrate the Blended Beverage Routine (Pump Coffee, Pour Milk, Pour Cup Contents, Add Flavor & Ice, Pump Base, Blend, Finish & Connect Clean-up).

  Yes

  No

  N/A

• Barista can demonstrate beverage sequencing (Keep machine busy, Like for Like, Two Drinks at the Time).

  Yes

  No

  N/A

• Bar barista makes every moment right for customers and demonstrates all Customer Service Standards by role (refer to play).

  Yes

  No

  N/A

• Bar and Handoff Zone notes.

Take Measurements

• Order a drink and assess quality.

  Yes

  No

  N/A

• Order a food item and assess quality.

  Yes

  No

  N/A

• At regular intervals, tally the number of customers in queue at the POS and at the handoff plane. Do the queues stay balanced.

  Yes

  No

  N/A

• Beverages are handed off at a consistent pace.

  Yes

  No

  N/A

Playbook

• The Play allows baristas to meet customer demand and connect with customers (Maintain Customer Focus, Clarify Roles, Work in Routine, Stay Balanced, Reduce Motion).

  Yes

  No

  N/A

• Playbook Notes

Feedback & Follow

• Feedback & Follow-up

  Yes

  No

  N/A

• Current Focus

  Yes

  No

  N/A