Subway Customer Focus

• Period # / Store name

• Location

• Conducted on

  Date

• Overall Grade for this location:

  94-100 = A

  93 - 87 = B

  86 - 80 = C

  79 - 72 = D Out of Compliance

  Below 72 = F Out of Compliance

• Time of Visit

  Date

Customer area

• Are all of the lights and ceiling fans clean and working?<br>

  Yes

  No

  N/A

• Is the radio on and set at acceptable volume and content? Is the t.v. on a proper station.

  Yes

  No

  N/A

• Is the temperature of the lobby acceptable?

  Yes

  No

  N/A

• Are all the tables chairs, booths and high chairs clean?

  Yes

  No

  N/A

• Are the floors, rugs clean?

  Yes

  No

  N/A

• Is the pop station clean?<br>

  Yes

  No

  N/A

• Bain glass, doors, and windows clean?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked and maintained?

  Yes

  No

  N/A

Service Area

• Is the area under the registers clean and organized?<br>Are the keyboards and POS screens clean?<br>

  Yes

  No

  N/A

• Do they have sanitizer buckets with clean water and towels?

  Yes

  No

  N/A

• Is the toaster, baskets and paddles clean and in good repair? <br>

  Yes

  No

  N/A

• Is the front line stocked and clean?<br>

  Yes

  No

  N/A

• Does the overall customer view from the front counter look presentable?

  Yes

  No

  N/A

• Is the cookie case clean?

  Yes

  No

  N/A

• Chip racks filled properly?

  Yes

  No

  N/A

• Are all menu boards clean and working properly?<br>Do they have all current P.O.P displayed properly?

  Yes

  No

  N/A

• Are all stations rush ready? Refrigerated cabinets and bain stocked?

  Yes

  No

  N/A

• Is there an acceptable amount of bread?<br>

  Yes

  No

  N/A

• Are all items available for sale?<br>

  Yes

  No

  N/A

• Are all employees in full uniform?<br>

  Yes

  No

  N/A

Customer Service

• Dine in service times.

  0-2:30 mins

  2:31-3:00

  3:30 +

  N/A

• Drive thru service times.

  0-2:30 mins

  2:31-3:00

  3:30 +

  N/A

• Do all products look fresh and appealing?

  Yes

  No

  N/A

• Are all guests being greeted when they enter the building?

  Yes

  No

  N/A

• Are all employees focused on the customer?

  Yes

  No

  N/A

• Employees suggestive selling footlong?<br>

  Yes

  No

  N/A

• Employees using bread measuring tool?

  Yes

  No

  N/A

• Employees prompting bread choices?

  Yes

  No

  N/A

• Are employees offering "50% more meat for only .50 or $1.00"?

  Yes

  No

  N/A

• Employees prompting cheese choices?

  Yes

  No

  N/A

• Are team members following proper formulas? If not, who is not following? What part of formula was off?<br>

  Yes

  No

  N/A

• Test employees on scoop portioning. Are scoop potions accurate?

  Yes

  No

  N/A

• Are employees offering seasonings (salt, pepper, Parmesan, oregano)?

  Yes

  No

  N/A

• Are employees getting a visual approve before wrapping subs or bagging salads? How does that look today?

  Yes

  No

  N/A

• Is there a sense of urgency with the team?

  Yes

  No

  N/A

• Are the employees smiling and working together as a team?

  Yes

  No

  N/A

• Do the employees anticipate the customers needs? i.e drink carriers, forks,knives,spoons...etc

  Yes

  No

  N/A

• Did the cashier offer the meal deal?<br>

  Yes

  No

  N/A

• Is the cashier try to suggestive sell any additional items?

  Yes

  No

  N/A

• Are the employees offering the Rewards card?

  Yes

  No

  N/A

• Are the employees reminding the guests to take the survey?

  Yes

  No

  N/A

• Was the customer thanked for visiting?

  Yes

  No

  N/A

• Are table/drink counter visits being completed when possible?

  Yes

  No

  N/A

• Are all team members offering to help other team members when possible?

  Yes

  No

  N/A

• When possible are the employees acknowledging the guest as they leave?<br>

  Yes

  No

  N/A

• Notes:

• Manager on duty

  Sign