Support Leaders discussion
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Site conducted
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Conducted on
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Prepared by
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Team member
Performance
Financial Results
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Store Turnover
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Store UPT
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Stores basket
Behavioural Competence EQ
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Resilience - Retains focus and energy and reacts appropriately in stressful situations
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Personal effectiveness - Takes a positive approach towards development of self and others. Provides regular encouragement and feedback to reinforce key behaviours in others.
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Aligns with the Values - Ensures the team is aligned with organization's values & ethics
Thinking and Innovation
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Sound Decision making - Resolves regular problems and more complex problems. Uses judgment to assess exceptions. Collaborates with others before implementing decisions.
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Change Adaptability - Challenges thinking and current approaches and encourages self/ others to question the status quo to improve and innovate.
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Business Insights - Uses retail knowledge to find opportunities to achieve results.
Results Orientation
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Delivers Results - Achieves required standards despite challenges
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Planning, Organising and Controlling - Proactively plans activities thoroughly for self & team. Makes best use of all available resources.
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Implements Action - Takes and encourages ownership and accountability to enable the team to achieve goals.
Relationship
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Build and Maintains Relationships - Establishes effective relationships both internally and externally to ensure DARE.
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Customer Focus - Consistently strives to exceed expectations and enhance DARE
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Engagement skills - Adjusts communication to convey the message and to influence the outcomes and checks for understanding.
Inspirational Leadership
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Leading change - Introduces and promotes the need for change and implements new approaches to improve.
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Optimising TEAM IQ - Fosters a collaborative /team working spirit to actively help and support others to achieve team goals
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Leading individual growth/performance - Leads by example. Sets high standards for self and the team.
OPS Visit
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Latest score from OPS
