T-Mobile

• Conducted on

  Date

• Prepared by

• Location
  Address

Store Visit Info

• SAP

• TPR Dealer

• Select date

  Date
• Add location
  Address

My Merch

• T-Mobile FamilyMode Merch Status

  Pass

  Fail

  N/A

• My Merch FamilyMode Pic

  Media

• If Failed: Plan to be compliant

• Date and Time My Merch will be completed

  Date

T-Mobile FamilyMode Quiz Connect

• What are the key features included in the FamilyMode App?

  Good

  Fair

  Poor

  N/A

• • REAL-TIME LOCATION INFORMATION: Locate child via GPS tracking on demand. Always know where they are!
  • INTERNET FILTERING: Only age-appropriate websites and apps will be accessible. There are several levels of Filtering
  • PAUSE ACCESS & SCHEDULING: Pause your child's internet access whenever you want. Restrict app and internet use during bedtime and school time
  • USAGE INSIGHTS: See your child’s online activity, including the websites visited and apps used
  • SCREEN-TIME: Allocate daily screen-time for your child’s devices and reward with bonus time
  • APP USAGE: Block app downloads & See app usage on your child's device from your smartphone or tablet
  What

• What are the attach rate goals for the FamilyMode SOC and the Home Base Accessory?

  Good

  Fair

  Poor

  N/A

• Answer: 25% SOC attach rate for new 2+ line BANs & all AAL BANs; 75% Home Base attachment to FamilyMode SOC

• What devices can be connected to the Home Base?

  Good

  Fair

  Poor

  N/A

• Answer: Handsets, Tablets, Laptops/PCs, Gaming Systems, Smart TVs; Wearables are not compatible

• What is the monthly cost for the FamilyMode App?

  Good

  Fair

  Poor

  N/A

• Answer: $10

• True or False – FamilyMode is Free for T-Mobile Employees (includes TPR)<br>

  Good

  Fair

  Poor

  N/A

• Answer: True

• What is the cost for the FamilyMode Home Base?

  Good

  Fair

  Poor

  N/A

• Answer: Customers/Employees with the FamilyMode feature get a special offer of a $20 one-time purchase

• What is the difference between FamilyMode & Family Allowances?

  Good

  Fair

  Poor

  N/A

• Answer: FamilyMode focuses on controlling data usage on your child’s devices, and Family Allowances assists in monitoring your kids’ call and texting activity/allowances

• How much is Family Allowances if the customer has FamilyMode?

  Good

  Fair

  Poor

  N/A

• Answer: $0, but must add the $0 SOC to the $10 FamilyMode SOC

• What do you do about Family Allowances if the customer has the Netflix on Us plan?

  Good

  Fair

  Poor

  N/A

• Answer: Just add the FamilyMode SOC, the family allowances is already included.

• What does the Magenta Glove Service step-by-step process look like?

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• Answer:
  • Step 1 – Add the $10 FamilyMode feature (up-sell to $20 Home Base accessory to complete the solution)
  • Step 2 – Download the FamilyMode App to both Parent and Child devices,
  • Step 3 – Sign in with T-Mobile ID on app from Parent device
  • Step 4 – Set up profiles for each family member on the Parent device
  • Step 5 – Pair devices for each family member via QR code
  • Step 6 – Set parental preference for devices & family members
  • Step 7 – Explain how to set up Home Base and give the Customer the FamilyMode take-away
  • Step 8 – Show where to set and maintain additional preferences

• True or False – A child can uninstall the FamilyMode app?

  Good

  Fair

  Poor

  N/A

• Answer: True - Ensure that notifications are turned on within the parent app, so that a parent can be notified if their child removes the app from their device. Note: Notifications will also happen when a child disables VPN on their handset or if the Home Base is unplugged.

• True or False - If a child takes their laptop OUTSIDE of the home, content and Internet filtering still applies.

  Good

  Fair

  Poor

  N/A

• Answer: The Home Base will only monitor and control devices connected to the same Wi-Fi network it is connected to. iOS & Android devices (cellular and/or Wi-Fi only) will be able to be controlled locally via the app no matter the connection or network.

• General Note: