Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Ordering
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How did you order?
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How long did it take you to order. Please comment.
Collecting your order
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How was your welcome at the door?
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Were you greeted by someone wearing a Take away T shirt?<br>
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Did you have to queue at the till? If so please comment how long.
Waiting for your order
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Were you offered a glass of water/a drink while you waited?
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Did someone show you to the condiment stand or offer you sauces?
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Were there knives/forks/napkins easily available?
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Was the order bagged in front of you?
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Were there any missing items? Please comment on what was missing.
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How long did it take your food to arrive?
Bringing your food home
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How long did it take you to eat your food from leaving the restaurant?
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How was the quality of the food? Please back this up with a comment and take a picture of your food.
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Is there any items you wouldn't order again? Please comment.
Overall experience
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How would you rate your overall satisfaction of this take away experience?
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How would you rate this against other take aways? Please comment.
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How often do you order take away?
