The Cornish Bakery

• The Cornish Bakery AMVR V2

• The Cornish Bakery

• Conducted on

  Date

• Prepared by

• Location
  Address

Customer Experience

• Outside of the building looking clean and tidy

  Yes

  No

  N/A

• Window displays to standard with correct merchandising and product looking correct

  Yes

  No

  N/A

• Entrance and shop floor clean and free from debris

  Yes

  No

  N/A

• Warm Cornish Welcome

  Yes

  No

  N/A

• Interaction with customers

  Yes

  No

  N/A

• Saying Good Bye

  Yes

  No

  N/A

• Team in correct uniform

  Yes

  No

  N/A

• Ask a team member to tell you what our values are . Mark yes if they know all 6 only.

  Yes

  No

  N/A

• Ask a team member what are the 4 bases of our new moment worthy customer service model are:<br><br>Warm Cornish welcome, moment worthy service , being the worlds best and thank you

  Yes

  No

  N/A

• Tables well maintained and looking clean

  Yes

  No

  N/A

• Toilets clean, well maintained , soap and toilet paper<br>

  Yes

  No

  N/A

• All lights working and clean

  Yes

  No

  N/A

• Music working and correct volume

  Yes

  No

  N/A

Product

• Availability correct for the time of day

  Yes

  No

  N/A

• Pasties to temperature - Min 55 degrees <br>If this question is failed all the marks are removed from this section. Pasties to held between 55-65c if they have been on the hot counter over 90 minutes - 2 hours

  Yes

  No

  N/A

• Pastries baked to standard, proved correctly and displayed to standard

  Yes

  No

  N/A

• Daily Pasty Temp Log Complete

  Yes

  No

  N/A

• Cakes displayed to standard, enough available and icing on the carrot cake to standard

  Yes

  No

  N/A

• Sandwiches - enough available for the time of day displayed to standard and correct to specification

  Yes

  No

  N/A

• Merchandising of the counters and deck to standard

  Yes

  No

  N/A

• Product labels clean, all available and straight

  Yes

  No

  N/A

• 4 hour rule being adhered to where needed

  Yes

  No

  N/A

• Correct Hygiene Proceedures adhered to

  Yes

  No

  N/A

Coffee

• Espresso Correct

  Yes

  No

  N/A

• Speed of service correct

  Yes

  No

  N/A

• Latte and Cappuccino made to TCB standards

  Yes

  No

  N/A

• Barista Log Book Completed fully

  Yes

  No

  N/A

• Cleanliness of the coffee area to standard

  Yes

  No

  N/A

Daily Management

• Flypast completed

  Yes

  No

  N/A

• Air conditioning vents clean

  Yes

  No

  N/A

• All Fridge vents cleaned and fans have no dust on them

  Yes

  No

  N/A

• Sales Vs Budget Information available and up to date

  Yes

  No

  N/A

• Training File available for all team members and up to date

  Yes

  No

  N/A

• TCB Recruitment interview sheets in place for team members employed

  Yes

  No

  N/A

• Training Matrix and Coffee Matrix on the wall

  Yes

  No

  N/A

• Staff notice board up to date with all current information

  Yes

  No

  N/A

• Labour in line for the month

  Yes

  No

  N/A

• Temperature control log completed properly

  Yes

  No

  N/A

• Shop standards log completed

  Yes

  No

  N/A

• Till / Safe Shorts

  Yes

  No

  N/A

• Waste Control in line

  Yes

  No

  N/A

• All maintenance reported if needed

  Yes

  No

  N/A

• Previous AMVR report actions completed

  Yes

  No

  N/A

• Team are aware of the sales targets

  Yes

  No

  N/A

• Area Manager

  Sign

• Manager on Duty

  Sign

• Select date

  Date