The Recipe observation sheet

• Store -

• Conducted on

  Date

• Manager -

• Employee -

Meet & Greet

• Welcome every customer as though they are a long lost friend...

Take a seat

• Get your customer to take the load off their feet...

Customer sheet

• Explore & build rapport, so you don't miss a trick...

If I could...

• ...would you? Don't work harder, think smarter...

Demo

• Time to let the customer test drive some devices...

Recap & Close

• Recap, setup and prepare and your NPS will be there...

• Setup hanset

• Transfer contacts

• Recommend a friend

• Download an app

• NPS conversation

• Clone phone wallet

• Time & date

• Accessories

• Handshake

BEST guess at NPS

• Employee

• Observer

• Employee sign

  Sign

• Observer Sign

  Sign