Trinity Restaurants

• Guest service mystery shop

• Audited by:

• Conducted on

  Date

• Location of mystery shop

  Select Jack 7202 - 800 N. Decatur Jack 7205 - 2104 Las Vegas Blvd. Jack 7209 - 4385 Las Vegas Blvd North Jack 1305 - 1596 Convention Center Drive Jack 1306 - 775 W. Telegraph St. Jack 7223 - 7510 W. Lake Mead Blvd. Jack 7226 - 320 Sandhill Drive Jack 7227 - 3211 North Rancho Dr. Jack 7228 - 3821 E. Craig Rd. Jack 7231 - 1845 W. Craig Rd. Jack 7242 - 5536 Camino Al Norte Jack 7249 - 7161 W. Craig Rd. Jack 7251 - 1480 W. Lake Mead Blvd. Jack 7260 - 3250 N. Durango Ste. 100 Jack 7264 - 6345 Losee Rd. Jack 7265 - 4595 W. Ann Rd. Jack 7268 - 7741 N. El Capitan Way

  • Jack 7202 - 800 N. Decatur
  • Jack 7205 - 2104 Las Vegas Blvd.
  • Jack 7209 - 4385 Las Vegas Blvd North
  • Jack 1305 - 1596 Convention Center Drive
  • Jack 1306 - 775 W. Telegraph St.
  • Jack 7223 - 7510 W. Lake Mead Blvd.
  • Jack 7226 - 320 Sandhill Drive
  • Jack 7227 - 3211 North Rancho Dr.
  • Jack 7228 - 3821 E. Craig Rd.
  • Jack 7231 - 1845 W. Craig Rd.
  • Jack 7242 - 5536 Camino Al Norte
  • Jack 7249 - 7161 W. Craig Rd.
  • Jack 7251 - 1480 W. Lake Mead Blvd.
  • Jack 7260 - 3250 N. Durango Ste. 100
  • Jack 7264 - 6345 Losee Rd.
  • Jack 7265 - 4595 W. Ann Rd.
  • Jack 7268 - 7741 N. El Capitan Way

• Day part

  Breakfast

  Lunch

  Snack

  Dinner

  Late night

• Overall visit:

Customer service

• Which describes the line to order

  No Line

  1 or 2 Guests

  3 or More Guests

• Did the team member provide a welcoming greeting with a happy tone of voice

  Yes

  No

  N/A

• when placing your order at the counter, did the team member up sell your meal by offering a combo, upsizing your combo or suggesting an additional item?

  Yes

  No

  N/A

• What did they up sell?

• Did the team member repeat your order at the counter before collecting payment?

  Yes

  No

  N/A

• Did the team member provide you with a receipt?

  Yes

  No

  N/A

• Did the team member specifically say "Thank you" when you finished your order process? ( as they handed your change, etc.)

  Yes

  No

  N/A

• Did the team member demonstrate a sense of urgency?

  Yes

  No

  N/A

• what menu item did you order?

• Did the team member who handed your food specifically thank you?

  Yes

  No

  N/A

• Was condiments offered, provided, or directed for your meal?

  Yes

  No

  N/A

• Was your order 100% correct and accurate?

  Yes

  No

  N/A

• Did any of the team offer an appropriate comment? Invitation back.

  Yes

  No

  N/A

• Was your transaction less than 4 minutes from when you placed your order and received your entrée?

  Yes

  No

  N/A

• Which bests describes the person that took your order?

  Team member

  Shift Leader or Manager

• How would you rate the personality of the team member that took your order

• Appearance of employee

• Was the team members shirt tucked in?

• Was the team member wearing black slacks?

• Was the team member wearing a plain black belt? No belt necessary if pants do not have belt hoops.

• Was team member wearing a hat? If member of management, hat not required check box.

• Was the team member wearing a name tag with name?

• If any box was not checked please specify why:

• Guest Service

• Food item I ordered was available

  Yes

  No

  N/A

• No customers with any complaints during your visit

• No register malfunctions during your transaction

• Was able to understand team member. Ease of placing your order

• All condiments available including service items such as napkins, lids and straws

• Did the team member appear to need more trainning

  No

  Yes

• Was a manager or person in charge visible?

• Other problems in service please specify:

Food Quality

• How would you rate the presentation of your entrée?

  exceeds expectations

  meets expectations

  Needs improvement

• What was the temperature of your entrée? Burger or chicken sandwich internal temperature must meet a minimum of 140 degrees

  Meets or exceeds 140 degrees

  Does not meet temperature

• How would you rate your side item? (Taste, appearance and freshness)

  exceeds expectations

  meets expectations

  Needs improvement

• What was the temperature of your fries? Internal temperature must reach a minimum of 160 degrees

  Meets or exceeds 160 degrees

  Does not meet temperature

• Does your taco look like the acceptable taco photograph?

  Yes

  No

  N/A

• Did you observe baskets being used for dine in orders?

  Yes

  No

  N/A

• Any additional photos on quality of food

  Media

• Any additional feedback on quality?

Cleanliness

• Exterior cleanliness

• Which of the following bests describes the amount of trash you saw in the parking lot

  Spotless

  less than 20% of debris

  excessive amount of debris

• Was the exterior trash less than half full and to the point no difficulty placing your trash inside

  Yes

  No

  N/A

• Was the entry door free of marks and fingerprints?

  Yes

  No

  N/A

• Was the front entry clean? Concrete scrubbed no grease

  Yes

  No

  N/A

• Was the windows clean free of streaks and dirt?

  Yes

  No

  N/A

• Was the landscaping in good condition not over grown

  Yes

  No

  N/A

• Did the restaurant have all current media posted? No missing single or double panels or menu board signs.

  Yes

  No

  N/A

• Did the exterior of restaurant looked polished? Window and door frames, trash cans, menu boards?

  Yes

  No

  N/A

• Any additional feedback on exterior cleanliness?

• Interior cleanliness

• Was the trash less than half full and to the point no difficulty placing your trash inside?

  Yes

  No

  N/A

• Was the lobby less then 20% free of debris including tables and floors

  Yes

  No

  N/A

• Was the drink station clean and stocked?

  Yes

  No

  N/A

• Was the floors clean? (Not sticky, no footprints or dirt)

  Yes

  No

  N/A

• Any missing or broken tables,chairs or stools to the point they were noticed by guests

  No

  Yes

• Any additional feedback on interior

• Restroom cleanliness

• Was the restroom clean?

  Yes

  No

  N/A

• Was the restroom free of graffiti? Does not include etched graffiti unless severe

• Was the restroom stocked with paper towels?

  Yes

  No

  N/A

• Was toilet paper available?

  Yes

  No

  N/A

• Was soap available to wash hands?<br>

  Yes

  No

  N/A

• Was toilet seat covers available

  Yes

  No

  N/A

• Did the restroom smell clean? No noticeable bad odor

  Yes

  No

  N/A

• Was the trash less than half full and to the point no difficulty placing your trash inside?

  Yes

  No

  N/A

• Any additional feedback on restroom?

• Please provide any photos

  Media

Facilities

• Are wet floor signs being used properly.

  wet floor and wet floor sign out

  no wet floors no need for signs to be displayed

  have you observed the dry mop being used

• Menu boards lights need to be replaced

  Yes

  No

  N/A

• Exterior lighting more than 1 out

  Yes

  No

  N/A

• Any interior lights like pendant or lobby not working

  Yes

  No

  N/A

• Overall feedback