TTZ (d) Communication Cells

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SCORE - 10

• Is there a plan to implement communication cell process

  Yes

  No

  N/A

SCORE - 9

Does the plan include:

• Training for team leaders in the Communication Cell process

  Yes

  No

  N/A

• Training for team members in the Communication Cell process

  Yes

  No

  N/A

• Involvement of all team leaders in the Communication Cell process<br><br>(guide 1 per TL per shift)

  Yes

  No

  N/A

• Involvement of all shifts in the Communication Cell process

  Yes

  No

  N/A

• Clearly defined TL ownership for each Communication Cell

  Yes

  No

  N/A

• Location of Communication Cell in area where each team works

  Yes

  No

  N/A

• Identification of Communication Cell champion to be trained to level 4

  Yes

  No

  N/A

• Communication Cell audit being used or built into Workplace Audit process

  Yes

  No

  N/A

• Has an owner of the plan been identified

  Yes

  No

  N/A

• Are objectives SMART: i.e. Specific, Measurable, Achievable, Relevant, Time bound

  Yes

  No

  N/A

SCORE - 8

Can you demonstrate in your pilot / model comm cell:

• Team leader attended Communication Cell & Team brief training <br><br>(Level 3 Unipart Way competency)

  Yes

  No

  N/A

• Team member achieved Level 1 competency

  Yes

  No

  N/A

• Team Leader (and above) achieved Level 4 competency

  Yes

  No

  N/A

• Evidence of daily team meeting uisng the fixed agenda<br><br>(4 weeks evidence)

  Yes

  No

  N/A

• Evidence of all issues captured and feedback process in place & progress being made

  Yes

  No

  N/A

• Countermeasures in place for off target performance

  Yes

  No

  N/A

• Communication Cell audit being used or built into Workplace Audit process

  Yes

  No

  N/A

On the Communication Cell / Board can you demonstrate:

• All shifts are represented in all sections of the Communication Cell

  Yes

  No

  N/A

• Communication Cell is set up to the agreed standard

  Yes

  No

  N/A

• Standard, up to date, within review period, documents are being used<br><br>(graphs show latest information, H&S cross up to date, etc)

  Yes

  No

  N/A

• All team members can demonstrate a clear understanding of documents displayed<br><br>(If selected at random, the team member would be able to demonstrate )

  Yes

  No

  N/A

• Do performance measures clearly relate to this teams objectives<br><br>(review link with PDM)

  Yes

  No

  N/A

SCORE - 7

Has the Comm Cell process been sustained in the Pilot area for 3 months

• Is there a plan to implement Comm Cell process in all key areas

  Yes

  No

  N/A

• Demonstrate the specific problems solved and business improvements through using the Comm Cells in the pilot area <br><br>(Metric U, OCC, KPI improvement)

  Yes

  No

  N/A

SCORE - 6

• Have all key areas implements the Comm Cell Process

  Yes

  No

  N/A

Can you demonstrate on your Communication Cells / Boards:

• Team leader attended Communication Cell & Team brief training

  Yes

  No

  N/A

• Team member achieved Level 1 competency

  Yes

  No

  N/A

• Team Leader (and above) achieved Level 3 competency

  Yes

  No

  N/A

• Evidence of daily team meeting uisng the fixed agenda

  Yes

  No

  N/A

• Evidence of all issues captured and feedback process in place & progress being made

  Yes

  No

  N/A

• Countermeasures in place for off target performance

  Yes

  No

  N/A

• Communication Cell audit being used or built into Workplace Audit process

  Yes

  No

  N/A

On the Communication Cell / Board can you demonstrate:

• All shifts are represented in all sections of the Communication Cell

  Yes

  No

  N/A

• Communication Cell is set up to the agreed standard

  Yes

  No

  N/A

• Standard, up to date, within review period, documents are being used

  Yes

  No

  N/A

• All team members can demonstrate a clear understanding of documents displayed

  Yes

  No

  N/A

• Do performance measures clearly relate to this teams objectives

  Yes

  No

  N/A

SCORE - 5

• Has the Comm Cell process been sustained in all key areas for 3 months

  Yes

  No

  N/A

• Are all of the above standards met all Comm Cells in key areas

  Yes

  No

  N/A

• Demonstrate the specific problems solved and business improvements through using the Comm Cells in all key areas<br><br>(Metric U, OCC, KPI improvement)

  Yes

  No

  N/A

SCORE - 4

• Is there a process to review documents contained on Comm Cell<br><br>(For example KPI's, Min 6 months - who & when)

  Yes

  No

  N/A

• Is there a plan to implement Comm Cell process in a pilot transactional/ office area

  Yes

  No

  N/A

SCORE - 3

• Have all key transactional / office areas implements the comm cell process

  Yes

  No

  N/A

• Is there a plan to implement Comm Cell process in all key transactional/ office areas

  Yes

  No

  N/A

SCORE - 2

• Have all key transactional/ office areas implemented the Comm Cell process

  Yes

  No

  N/A

• Clear evidence of containment for off target performance<br><br>(3C document)

  Yes

  No

  N/A

• Evidence of long term actions to resolve off target performance<br><br>(OCCs / WPA checks)

  Yes

  No

  N/A

• Evidence of teams involvement in all actions

  Yes

  No

  N/A

• Demonstrate the specific problems solved and business improvements through using the Comm Cells in all key areas<br><br>(Metric U, OCC, KPI improvement)

  Yes

  No

  N/A

SCORE - 1

• Achieved Group Guidelines for Level 4 Competency in Comm Cells<br><br>(Based on group guidelines and G2G plan.)

  Yes

  No

  N/A

• Achieved Group Guidelines for Level 5 Competency in Comm Cells<br><br>(Based on group guidelines and G2G plan.)

  Yes

  No

  N/A

• Evidence of exceeding KPI has led to review of targets<br><br>(Review of targets for each Comm Cell)

  Yes

  No

  N/A

SCORE - 0

• Exceeded Group Guidelines for Level 4 & 5 Competency in Comm Cells<br><br>(Based on Group Guidelines and G2G plan)

  Yes

  No

  N/A

• Achieves Unipart best communication Cell award<br>

  Yes

  No

  N/A