1. Compliance Scorecard

  • 1. Compliance

    Contractor performance is measured against a series of standard key performance indicators (compliance with requirements such as specific accreditation of employees or health and safety aspects, quality of service delivered, timeliness do service delivery, communication with contract owners and internal customers, cost such as accuracy of invoices, and customer feedback) as shown in the following scorecard.

  • Contractor must be able to provide details of licensing or accreditation, provide proof of insurance currency, and meet all WHS and Environmental requirements.

    Measure: Based on non-compliance incidents.

Accreditation

  • (a) Accreditation : Target 100% compliance

  • Evidence of accreditation sighted and recorded in contract register

Work Health and Safety

  • (b) Work Health and Safety; Target 100% compliance

  • Have new workers or subcontractors been inducted this month ?
    If YES tap here to enter how many and details.

  • Number of site safety observation audits undertaken this month ?

  • Add average % score from site safety audits

Environment

  • (c) Environment: Target 100% compliance

  • Add average % score from site environmental audits

Code of Practice for Contractors

  • (d) Code of Practice for Contractors: Target >80%

  • Add average % score from code or practice audits

2. Contracted Services Scorecard

  • 2. Contracted Services

    Contractor performance is measured against a series of standard key performance indicators (compliance with requirements such as specific accreditation of employees or health and safety aspects, quality of service delivered, timeliness do service delivery, communication with contract owners and internal customers, cost such as accuracy of invoices, and customer feedback) as shown in the following scorecard.

(i) Quality of Services

  • Performance target for all performance indicators listed below is a score of 3 (60%) or above as listed in the scoring legend.

    Score 5 - Very Good: expectations exceeded
    Score 4 - Good: expectations achieved
    Score 3 - Fair: improvement required
    Score 2 - Poor: significant improvement required
    Score 1 - Very Poor: major service shortfall

  • Measurement against a KPI must be supported by evidence or independent verification if score is deemed fair (3) or below

  • (a) Maintenance plans prepared, submitted and updated as specified ?

  • Enter recommended improvements here:

  • (b) All maintenance work undertaken to the relevant industry standards ?

  • Enter recommended improvements here:

(ii) Timeliness

  • Based on attendance logs or work request close outs.

    If undertaking corrective works, performance targets will include Response and Completion times frames as documented in the Code of Practice for Contractors.

  • (a) Scheduled activities consistent with agreed contract schedules ?

  • Enter recommended improvements here:

  • (b) Reactive activities consistent with time frames nominated in the Code of Practice for Contractors ?

  • Enter recommended improvements here:

(iii) Communication

  • Measurement of communication effectiveness

  • (a) Monthly reporting submitted in a timely and comprehensive form ?

  • Enter recommended improvements here:

  • (b) Records management: Has the contractor provided all the service reports required for UTAS to comply with authorities requirements ?

  • Enter recommended improvements here:

  • (c) Notifications and reports of faults, problems and risks ?

  • Enter recommended improvements here:

(iv) Cost

  • Invoice accuracy will involve checking against contract pricing schedules.

  • (a) Invoice accuracy. Refer to contract schedules for details. Are invoices generally accurate with amendments required?

  • Enter recommended improvements here:

  • (b) Other. Refer to contract schedules such as cost breakouts and variations accuracy ?

  • Enter recommended improvements here:

3. Customer Feedback Scorecard

  • 3. Customer Feedback

    Contractor performance is measured against a series of standard key performance indicators (compliance with requirements such as specific accreditation of employees or health and safety aspects, quality of service delivered, timeliness do service delivery, communication with contract owners and internal customers, cost such as accuracy of invoices, and customer feedback) as shown in the following scorecard.

Customer Feedback

  • Measure based on stakeholder surveys.

    Performance target for all performance indicators listed below is a score of 3 (60%) or above as listed in the scoring legend.

    Score 5 - Very Good: expectations exceeded
    Score 4 - Good: expectations achieved
    Score 3 - Fair: improvement required
    Score 2 - Poor: significant improvement required
    Score 1 - Very Poor: major service shortfall

  • (a) Appearance ? Clear ID and suitable attire

  • Enter recommended improvements here:

  • (b) Behaviour ? Behave in a professional manner.

  • Enter recommended improvements here:

  • (c) Quality of Service ? Meets stakeholder expectations and policies.

  • Enter recommended improvements here:

  • (d) Health of Relationship ? Does the contractor and staff foster good working relationships. ?

  • Enter recommended improvements here:

Audit Summary

  • Performance target for all performance indicators as listed in the following scoring legend.

    Score 5 - Very Good: expectations exceeded
    Score 4 - Good: expectations achieved
    Score 3 - Fair: improvement required
    Score 2 - Poor: significant improvement required
    Score 1 - Very Poor: major service shortfall

  • Based on the audit details, and the criteria listed above, my score for the contractor for this month is ?

  • Select the person signing this audit.

  • if Other Person, then enter name in the space below, then select "Sign"

  • Add signature

  • Select date

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