Virgin Active Brand Standards

• Client / Site

• Conducted on

  Date

• Prepared by

Car park & External Areas - Is it working and in a good state of repair?

• Car park (also markings are clear & do not show signs of wear)

  Yes

  No

  N/A

• Car park barrier

  Yes

  No

  N/A

• Building Exterior - All building finishes, brickwork, roofing, wood, cladding & paintwork

  Yes

  No

  N/A

• Windows, doors & fire exits

  Yes

  No

  N/A

• Bike racks (including no unused locks present)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Lighting - During hours of darkness provides good coverage to ensure personal safety & security of property,. Also external lighting is set to switch off an hour after closing the club & on again an hour prior to opening of the club

  Yes

  No

  N/A

Car Park & External Areas - Is it clean & tidy

• Car park, external grounds & bin stores (including no chewing gum or cigarette ends)

  Yes

  No

  N/A

• Car park barrier

  Yes

  No

  N/A

• Plants & trees are pruned, living & managed

  Yes

  No

  N/A

• Doors, windows & fire exits

  Yes

  No

  N/A

Car Park & External Areas - Does it represent the brand

• Car park barrier (including any member communication relating to entry to car park)

  Yes

  No

  N/A

• Directional signage (on foot & by car). VA signage is clear, visible on approach, illuminated (in darkness whilst the club is open). Directional signage bears the brand logo & visitors can easily locate the clubs entrance.

  Yes

  No

  N/A

• Branding & permanent signage - All logos, graphics, & branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• Non - permanent stickers, banners, signage & posters are limited & if used are in line with the latest edition of club communication guidelines

  Yes

  No

  N/A

• Was it easy to find a space in the car park

  Yes

  No

  N/A

Front of House Area - is it working & in a good state of repair?

• Floors (hard & carpeted) also check no trip hazards

  Yes

  No

  N/A

• Stairs & lift

  Yes

  No

  N/A

• Walls, skirting boards & doors (doors should be able to open and close fully without banging shut)

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Reception furniture & fittings

  Yes

  No

  N/A

• Waste bins

  Yes

  No

  N/A

• Entry / exit turnstiles, gates & glass

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Clocks (also correct time)

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers, notice boards etc)

  Yes

  No

  N/A

• Lighting is functional but only on when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - the area is the correct temperature and humidity & is maintained at a comfortable level ( as a guide 22c). Air Con should be switched off in areas that are not being used I.e offices

  Yes

  No

  N/A

Front of House Area - Is it clean and tidy?

• Floors (hard & carpeted) also check no trip hazards

  Yes

  No

  N/A

• Stairs & lift

  Yes

  No

  N/A

• Walls, skirting boards, & doors

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Front of House desk (no personal effects, food / drinks or post it notes present)

  Yes

  No

  N/A

• Fixtures, fittings & furniture

  Yes

  No

  N/A

• Sign up rooms / booths (no personal effects, food/ drinks or post it notes present)

  Yes

  No

  N/A

• Entry/ exit turnstiles, gates and glass

  Yes

  No

  N/A

• Signage - Low & high levels

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, notice boards, speakers etc)

  Yes

  No

  N/A

Front of House Area - Does it represent the brand?

• Branding & permanent signage - All logos, graphics, & branding features are up to date with the correct logo

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• All files in view have typed VA spines

  Yes

  No

  N/A

• Opening hours are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is one style typeface

  Yes

  No

  N/A

• Other signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo & is one style typeface. Include liquor licence plate, no smoking signs etc

  Yes

  No

  N/A

• Notice boards - "Tell us how it is" board is in place & up to date. Other notice boards are kept to a minimum & the content is branded to meet the club communication guidelines

  Yes

  No

  N/A

• Fixtures, fittings, & decorative features represent the brand (kept to a minimum & no plastic flowers, pot plants etc)

  Yes

  No

  N/A

• Lost property management is being updated and signed off as per operating standard. All lost property is stored in a locked room & is stored neat, tidily & no bad odours

  Yes

  No

  N/A

• Member feedback iPad located in a prominent location

  Yes

  No

  N/A

• Front of House staff are manning the desk and are displaying Activist behaviours & are ambassadors of the brand (smart uniform & name badge)

  Yes

  No

  N/A

Fitness Floor - Is it working & in a good state of repair?

• Floors (hard & carpeted) & check no trip hazards

  Yes

  No

  N/A

• Walls, skirting boards, doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Gym equipment (excluding small equipment)

  Yes

  No

  N/A

• Small equipment (including mats, foam rollers, functional kit, boxing equipment etc)

  Yes

  No

  N/A

• If any equipment is not working they have a branded "out of order" sign on them

  Yes

  No

  N/A

• All cardio theatre units

  Yes

  No

  N/A

• All equipment screens

  Yes

  No

  N/A

• Fixtures & fittings including gym desk & equipment racks

  Yes

  No

  N/A

• Radios

  Yes

  No

  N/A

• All paper towel dispensers

  Yes

  No

  N/A

• Water fountains

  Yes

  No

  N/A

• Waste bins

  Yes

  No

  N/A

• Consultation rooms, fitness office furniture & equipment

  Yes

  No

  N/A

• All plasma TV's (also clear picture & correct channel for the time of day)

  Yes

  No

  N/A

• Fire exits, panic alarms, fire extinguishers

  Yes

  No

  N/A

• Clocks (also at correct time)

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fittings (including lights CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - is functional but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - the area is at the correct temperature & humidity and is maintained at a comfortable level (maximum 20c). Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

Fitness Floor - Is it clean and tidy?

• Floors (hard & carpeted) including underneath CV kit

  Yes

  No

  N/A

• Walls, skirting boards, doors

  Yes

  No

  N/A

• Ceiling and roof vents

  Yes

  No

  N/A

• Gym equipment (excluding small equipment)

  Yes

  No

  N/A

• Small equipment (including mats, functional kit, boxing equipment etc)

  Yes

  No

  N/A

• Fixtures and fittings, including gym desk & equipment racking (also no personal effects, food/ drinks or post it notes)

  Yes

  No

  N/A

• All paper towel dispensers (also fully stocked)

  Yes

  No

  N/A

• Water fountains

  Yes

  No

  N/A

• Waste bins (also less than 3/4's full)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Area is fresh smelling & free from odours

  Yes

  No

  N/A

Fitness Floor & Consultation Room/s - Does it represent the brand?

• Branding and permanent signage - All logos, graphics, & branding features are up to date, H & S signs are well positioned

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• All files in view have typed VA spines

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners, & posters are limited & if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• PT profile boards are full, well presented & on a standard template

  Yes

  No

  N/A

• Notice boards are kept to a minimum & the content is branded & meets the club communication guidelines

  Yes

  No

  N/A

• Background music - volume & content is appropriate for the time of day

  Yes

  No

  N/A

• TV's - match the label I.e BBC labelled TV is not showing Sky Sports

  Yes

  No

  N/A

• Fitness & PT staff are displaying Activist behaviours & are ambassadors of the brand (smart uniform and name badge)

  Yes

  No

  N/A

• Day sheets are in place & show instructions are planned appropriately for the day

  Yes

  No

  N/A

Studio's & V Cycle including store rooms - Is it working & in a good state of repair?

• Floors (check no trip hazards)

  Yes

  No

  N/A

• Walls, skirting boards, & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows/ glass/ mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Studio equipment including mats, functional kit, boxing equipment etc

  Yes

  No

  N/A

• Bikes (randomly check 10)

  Yes

  No

  N/A

• Clocks (also at correct time)

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling ( also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - is functional but only on when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - The area is the correct temperature & humidity and is maintained at a comfortable level ( as a guide 20c). Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

• Music system, speakers & microphone tested for sound clarity & appropriate volume

  Yes

  No

  N/A

Studios & V Cycle including store rooms - Is it clean & tidy?

• Floors

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Ceiling & roof vents

  Yes

  No

  N/A

• Studio equipment including music system, mats, functional kit, boxing equipment etc

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Paper towel dispensers (also fully stocked)

  Yes

  No

  N/A

Studio & V Cycle including store rooms - Does it represent the brand?

• Branding & permanent signage - Logos, graphics & branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non- permanent signage, stickers, banners & posters are limited & if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Group exercise timetable & notice boards are full, well presented & on a standard template

  Yes

  No

  N/A

Tennis - Indoor Courts - Is it working & in a good state of repair?

• Court surface (check no trip hazards)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Fire exits

  Yes

  No

  N/A

• Ceilings

  Yes

  No

  N/A

• Tennis nets & posts (also securely fastened to court surface with centre strap & each court has net winder & measuring stick)

  Yes

  No

  N/A

• Signage - Low & high level and courts clearly numbered

  Yes

  No

  N/A

• Tennis equipment - badkeys, balls, racquets, ball machine and scoreboards

  Yes

  No

  N/A

• Tennis fixtures and fittings including benches, court bins & clocks (correct type & at correct time)

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - Is functional but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - Area is the correct temperature & humidity and is maintained at a comfortable level (a guide 20c). Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

• Viewing gallery - Floor, glass, furniture & woodwork

  Yes

  No

  N/A

Tennis - Indoor Courts - Is it clean & tidy?

• Court floor surface

  Yes

  No

  N/A

• Fire exits & doors

  Yes

  No

  N/A

• Windows / glass & ledges

  Yes

  No

  N/A

• Ceilings

  Yes

  No

  N/A

• Tennis nets and posts

  Yes

  No

  N/A

• Benches

  Yes

  No

  N/A

• Waste bins (also less than 3/4 full)

  Yes

  No

  N/A

• Viewing gallery & walkways - Floor, glass, furniture, equipment & woodwork

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Tennis - Indoor & Outdoor Courts - Does it represent the brand?

• Branding & permanent signage - All logos, graphics and branding features are up to date, clean, & with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA logo & is in one typeface.

  Yes

  No

  N/A

• Non permanent signage, stickers, banners & posters are limited and if in use are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Notice boards have coaches, new member information, timetable, court etiquette & booking procedure

  Yes

  No

  N/A

Tennis - Outdoor Courts - Is it working & in a good state of repair?

• Court floor surface (check no trip hazards)

  Yes

  No

  N/A

• Court perimeter fences are attached securely, no gaps at the bottom & courts clearly numbered

  Yes

  No

  N/A

• Windbreakers are up & in use

  Yes

  No

  N/A

• Tennis nets (also securely fastened to court surface with a centre strap & each court has a net winder and a measuring stick)

  Yes

  No

  N/A

• Tennis equipment - baskets, balls, racquets etc

  Yes

  No

  N/A

• Benches

  Yes

  No

  N/A

• Outdoor bubble - if relevant

  Yes

  No

  N/A

• Floodlights - lighting is functioning but only switched on where natural light is inadequate

  Yes

  No

  N/A

Tennis - Outdoor Courts - Is it clean and tidy?

• Court floor surface (also feee from moss, leaves & weeds etc)

  Yes

  No

  N/A

• Waste bins (also less than 3/4 full)

  Yes

  No

  N/A

• Benches

  Yes

  No

  N/A

• Outdoor bubble

  Yes

  No

  N/A

Squash Courts - Is it working & in a good state of repair?

• Court floor surface (check no trip hazards)

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Ceilings

  Yes

  No

  N/A

• Court line markings clear & courts clearly numbered

  Yes

  No

  N/A

• Clocks (also correct time)

  Yes

  No

  N/A

• Court lighting is functioning but only switched on where natural light is inadequate

  Yes

  No

  N/A

Squash Courts - Is it clean & tidy?

• Court floor surface

  Yes

  No

  N/A

• Windows / glass & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Squash Courts - Does it represent the brand?

• Branding & permanent signage - All logos, graphics, & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non- permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Notice boards have coaches, new member information, timetable, court etiquette & booking procedure displayed

  Yes

  No

  N/A

Badminton Courts - Is it working & in a good state of repair?

• Court floor surface (check no trip hazards)

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Court line markings (also clear) & courts clearly numbered

  Yes

  No

  N/A

• Badminton equipment - Racquets, shuttles etc

  Yes

  No

  N/A

• Court furniture - Table, chairs, benches, clocks (correct type & correct time)

  Yes

  No

  N/A

• Court lights - Lighting is functional but only switched on where natural light is inadequate

  Yes

  No

  N/A

• Is there a fully operational booking system in place?

  Yes

  No

  N/A

Badminton Courts - Is it clean & tidy?

• Court floor surface

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows / glass & ledges

  Yes

  No

  N/A

• Ceiling & roof vents

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Badminton Courts - Does it represent the brand?

• Branding and permanent signage - All logos, graphics & branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non- permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Notice boards have coaches, new member information, timetable, court etiquette & booking procedure displayed

  Yes

  No

  N/A

Locker Rooms Including Family Changing Area & Shower Area - Is it working & in a good state of repair?

• Floors (hard & carpeted) check no trip hazards

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Mirrors & glass

  Yes

  No

  N/A

• Ceilings, roof vents & lights

  Yes

  No

  N/A

• Hairdryers & stylers (also correct number available) & cannot physically reach a sink

  Yes

  No

  N/A

• Sharps bins (also no more than 2/3rd's full)

  Yes

  No

  N/A

• Sunbed units & rooms

  Yes

  No

  N/A

• Locker room equipment including TV's, swimsuit dryer, waste bins & air fresheners

  Yes

  No

  N/A

• Baby changing units / seats & play pen

  Yes

  No

  N/A

• Locker room furniture - Vanity units, stools, chairs, benches etc

  Yes

  No

  N/A

• Clocks (also correct time)

  Yes

  No

  N/A

• Lockers

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Toilets, urinals, cubicles & sinks

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, speakers etc)

  Yes

  No

  N/A

• Spin dryer

  Yes

  No

  N/A

• Store rooms including Membercare storage (store rooms must be locked when not in use)

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas are negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - The area is the correct temperature & humidity and is maintained at a comfortable level. As a guide 20c

  Yes

  No

  N/A

Locker Rooms Including Family Change Area & Shower Area - Is it clean and tidy?

• Floors

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Mirrors & glass

  Yes

  No

  N/A

• Ceilings, roof vents & lights

  Yes

  No

  N/A

• Sunbed units & rooms

  Yes

  No

  N/A

• Display cabinets (including glass)

  Yes

  No

  N/A

• Baby changing units/seats & play pen

  Yes

  No

  N/A

• Waste bins (also less than 3/4 full)

  Yes

  No

  N/A

• Toilets, urinals, cubicles & sinks (including toilet brushes)

  Yes

  No

  N/A

• Toilet roll holders (also fully stocked)

  Yes

  No

  N/A

• Hairdryers & stylers

  Yes

  No

  N/A

• Soap dispensers (also stocked, no mould or dried soap remains)

  Yes

  No

  N/A

• Blue shoe dispensers

  Yes

  No

  N/A

• Spin dryer

  Yes

  No

  N/A

• Paper towel ( also stocked)

  Yes

  No

  N/A

• Sharps bins & sanitary bins (also no more than 2/3rd's full)

  Yes

  No

  N/A

• Lockers - Top & inside (must also have a hanger inside)

  Yes

  No

  N/A

• Locker Room Furniture - Vanity units, stools, chairs, benches etc

  Yes

  No

  N/A

• Store rooms including Membercare & cleaning storage area

  Yes

  No

  N/A

• Towels are neatly stored & adequately stocked. Towel bins are not overflowing (where provided)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Area is fresh smelling & free from odours

  Yes

  No

  N/A

Locker Rooms Including Family Changing Area & Shower Area - Does it represent the brand?

• Branding and permanent signage - All logos, graphics & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited & if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Personal property disclaimer is in place & is clearly visible

  Yes

  No

  N/A

• No marketing inside lockers

  Yes

  No

  N/A

• Display cabinets meet our communication standards and are up to date

  Yes

  No

  N/A

• Notice boards are kept to a minimum & the content is branded and meets the club communication guidelines

  Yes

  No

  N/A

• Membercare or cleaners arè displaying Activist behaviours & are ambassadors of the brand (smart uniform & name badge) using wet floor signs where appropriate

  Yes

  No

  N/A

Toilets including disabled - Is it working & in a good state of repair?

• Floors (check no trip hazards)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Mirrors

  Yes

  No

  N/A

• Ceilings, roof vents & lights

  Yes

  No

  N/A

• Waste bins

  Yes

  No

  N/A

• Handryers & soap dispensers

  Yes

  No

  N/A

• Baby changing unit

  Yes

  No

  N/A

• Toilets & urinals including toilet roll holders (stocked)

  Yes

  No

  N/A

• Lighting - is it functional but only when natural light is inadequate

  Yes

  No

  N/A

Toilets including disabled - Is it clean and tidy?

• Floors

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Mirrors

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Toilets, urinals & cubicles including toilet brushes and toilet rolls fully stocked

  Yes

  No

  N/A

• Waste bins (also less than 3/4 full)

  Yes

  No

  N/A

• Handryers & soap dispensers (no mould/dried soap)

  Yes

  No

  N/A

• Baby changing unit

  Yes

  No

  N/A

• Area is fresh smelling & free of odours

  Yes

  No

  N/A

Toilets including disabled - Does it represent the brand?

• Branding and permanent signage - All logos, graphics & branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

Showers including disabled - Is it working & in a good state of repair?

• Floors (check no trip hazards)

  Yes

  No

  N/A

• Walls & skirting boards

  Yes

  No

  N/A

• Soap, shower gel, shampoo & other dispensers (stocked)

  Yes

  No

  N/A

• Fixtures and fittings (including baby & disabled seats)

  Yes

  No

  N/A

• Showers including partitions/cubicles, glass, walls, doors, curtains & towel hooks

  Yes

  No

  N/A

• Signage - Low & high level (including fire exits & panic alarms)

  Yes

  No

  N/A

• Ceilings, roof vents & wall fittings (including lights, speakers etc)

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

Showers including disabled - Is it clean & tidy?

• Floors

  Yes

  No

  N/A

• Shower grouting & gulleys/ drains / heads / water pipes (also no body fat, mould, & scale free)

  Yes

  No

  N/A

• Showers partitions / cubicles, glass, walls, doors & curtains (also no body fat)

  Yes

  No

  N/A

• Ceilings, roof vents & wall fittings (including lights, speakers etc)

  Yes

  No

  N/A

• Fixtures & fittings (including baby & disabled seats)

  Yes

  No

  N/A

• Soap, shower gel, shampoo & other dispensers (also mould free)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Area is fresh smelling & free of odours

  Yes

  No

  N/A

• Cleaning store (all chemicals clearly labelled, correct task sheets in place & being used

  Yes

  No

  N/A

Showers including disabled - Does it represent the brand?

• Branding & permanent signage - All logos, graphics & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of club communication guidelines

  Yes

  No

  N/A

Poolside (main, kids & poolside showers) - Is it working & in a good state of repair?

• Poolside floors (check no trip hazards)

  Yes

  No

  N/A

• Poolside stairs including handrails

  Yes

  No

  N/A

• Pool - Water surface & floor (can be seen clearly) and pool lights & channels / grates

  Yes

  No

  N/A

• Pool - Grating shows no ingrained stains or mould

  Yes

  No

  N/A

• Walls & tiles

  Yes

  No

  N/A

• Windows/ glass/ mirrors & ledges

  Yes

  No

  N/A

• Doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Poolside furniture & equipment including lifeguard aids/seat (also flash cards are attached), chairs, clocks (correct type & correct time) etc

  Yes

  No

  N/A

• Kids pool features

  Yes

  No

  N/A

• Poolside shower area (no limescale)

  Yes

  No

  N/A

• Water fountains (no leaks, no limescale)

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• All pools are open, water is clean, at correct temperature, amd correct chlorine & PH levels

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - Correct temperature & humidity at comfortable level (main pool & kids pool 1c above water temperature, segregated spa pools 32c)

  Yes

  No

  N/A

Poolside (main, kids & poolside showers) - Is it clean & tidy?

• Poolside floors & stairs

  Yes

  No

  N/A

• Pool water surface, floor & channels / grates

  Yes

  No

  N/A

• Walls & tiles

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Poolside furniture & equipment (including lifeguard chair, loungers etc)

  Yes

  No

  N/A

• Kids pool features

  Yes

  No

  N/A

• Poolside shower area

  Yes

  No

  N/A

• Blue shoe dispensers (also stocked)

  Yes

  No

  N/A

• Poolside free from personal effects

  Yes

  No

  N/A

• Lifeguard store & pool testing area

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures & water fountains (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Outside Pool - Is it working & in a good state of repair?

• Poolside floors

  Yes

  No

  N/A

• Pool water surface, floor & channels/ grates

  Yes

  No

  N/A

• Poolside furniture including pool cover, lifeguard aids/ seat & Shower etc

  Yes

  No

  N/A

• All pools are open, water is clean and at the correct temperature, chlorine & PH levels

  Yes

  No

  N/A

Outside Pool - Is it clean & tidy?

• Poolside floors

  Yes

  No

  N/A

• Pool water surface, floor & channels/ grates

  Yes

  No

  N/A

• Poolside lifeguard aids / seat & showers

  Yes

  No

  N/A

• Poolside furniture including pool cover

  Yes

  No

  N/A

• Lifeguard paperwork I.e. am & pm, wrt check & clean tasks are up to date & neat

  Yes

  No

  N/A

• Lane markers in place & floats arranged as per club specification

  Yes

  No

  N/A

All Pool Areas - Does it represent the brand?

• Branding & permanent signage - All logos, graphics, and branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Notice boards are kept to a minimum & the content is branded and meets the club communication guidelines

  Yes

  No

  N/A

• Non -permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Pool lane management - is compliant with the relevant pool policy

  Yes

  No

  N/A

• Lifeguard displaying Activist behaviours & are ambassadors of the brand (smart uniform & name badge) in the correct position with radio

  Yes

  No

  N/A

Spa Pools & Heat Rooms Including Those Found In Locker Rooms - Is it working & in a good state of repair?

• Floors (check no trip hazards)

  Yes

  No

  N/A

• Walls, skirting boards & doors (should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Clocks (correct type & at correct time)

  Yes

  No

  N/A

• Shower & feature shower area (also clear of limescale)

  Yes

  No

  N/A

• Spa pool jets & features

  Yes

  No

  N/A

• Steam room ( also at correct temperature 42 - 47c - ideally 47c)

  Yes

  No

  N/A

• Sauna (also at correct temperature 85- 90c)

  Yes

  No

  N/A

• Sanarium (also correct temperature 40 - 60c - ideally 60c)

  Yes

  No

  N/A

• Heat room furniture

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - Is it functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - Correct temperature & humidity and at a comfortable level (segregated spa pools 32c)

  Yes

  No

  N/A

Spa Pools & Heat Rooms Including Those In The Locker Rooms - Is it clean & tidy?

• Floors

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Steam room (also no body fat & odour free)

  Yes

  No

  N/A

• Sauna (also no body fat & odour free)

  Yes

  No

  N/A

• Sanarium (also no body fat & odour free)

  Yes

  No

  N/A

• Heat room furniture (also no body fat)

  Yes

  No

  N/A

• Shower & feature shower area (also no body fat & free from limescale)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Area is fresh smelling & free of odours

  Yes

  No

  N/A

Spa Pools & Heat Rooms Including Those In The Locker Rooms - Does it represent the brand?

• Branding & permanent signage - All logos, graphics & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Notice boards are kept to a minimum & the content is branded and meets the club communication guidelines

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

Club V Including Soft Play & Activity Rooms - Is it working & in a good state of repair?

• Floors (hard & carpeted) check no trip hazards

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• All equipment including lift, mats, sports, toys, furniture & books (randomly check 10)

  Yes

  No

  N/A

• Fixtures & fittings (including soft play, office equipment & furniture)

  Yes

  No

  N/A

• Clocks (correct type & at correct time)

  Yes

  No

  N/A

• Toilets, urinals & cubicles

  Yes

  No

  N/A

• Baby changing units & cots

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall Fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - Area is the correct temperature & humidity and is maintained at a comfortable - as a guide 20c. Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

Club V Including Soft Play & Activity Rooms - Is it clean & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Walls / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceiling & roof vents

  Yes

  No

  N/A

• Club V reception desk & office area (also no personal effects, food/drinks & post it notes)

  Yes

  No

  N/A

• All equipment including lift, mats, sports, toys, furniture and books (randomly check 10)

  Yes

  No

  N/A

• All soft play modules and structures

  Yes

  No

  N/A

• Toilets, urinals & cubicles

  Yes

  No

  N/A

• Nappy bins (also not overflowing & odour free)

  Yes

  No

  N/A

• Baby changing units & cots

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Area is fresh smelling & free from odours

  Yes

  No

  N/A

Club V Including Soft Play & Activity Rooms - Does it represent the brand?

• H & S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• All files in view have typed VA spine

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• Club v staff are displaying Activist behaviours & are ambassadors of the brand (smart uniform and name badge) in the right place

  Yes

  No

  N/A

• Are the correct number of Club V staff on duty against the number of children in Club V

  Yes

  No

  N/A

Health & Beauty - Is it working & in a good state of repair?

• Floors (hard & carpeted) check no trip hazards

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Fixtures & fittings (including reception drsk, retail shelves, furniture & equipment)

  Yes

  No

  N/A

• Treatment & relaxation rooms (including spray booths)

  Yes

  No

  N/A

• Treatment rooms - Shelves, trolleys & products

  Yes

  No

  N/A

• Nail bars

  Yes

  No

  N/A

• Toilet areas

  Yes

  No

  N/A

• Clocks (correct type & correct time)

  Yes

  No

  N/A

• Treatment rooms - Sinks & showers

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - The area is the correct temperature and humidity & is maintained at a comfortable level - as a guide 20c. Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

Health & Beauty - Is it clean & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows/ glass/ mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Reception desk area, shelving furniture & equipment (also free from personal effects, food / drinks & post it notes)

  Yes

  No

  N/A

• Treatment & relaxation rooms (including spray booths)

  Yes

  No

  N/A

• Treatment rooms - shelves, trolleys & products

  Yes

  No

  N/A

• Treatment rooms - sinks & showers

  Yes

  No

  N/A

• Nail bars

  Yes

  No

  N/A

• Toilet areas (including toilet brushes)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Health & Beauty - Does it represent the brand?

• Branding & permanent signage - All logos, graphics, & branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• All files in view have typed VA spine

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non- permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Window display is as VA guidelines

  Yes

  No

  N/A

• Health & Beauty staff are displaying Activist behaviours & are ambassadors of the brand (smart uniform & name badge)

  Yes

  No

  N/A

• Background music - volume & content is appropriate

  Yes

  No

  N/A

Club Lounge - Is it working & in a good state of repair?

• Floors (hard & carpeted) check no trip hazards

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Waste bins

  Yes

  No

  N/A

• Bar counter & vending machines

  Yes

  No

  N/A

• Internet stations - keyboards, mouse, screens & mats

  Yes

  No

  N/A

• Children's play area & high chairs

  Yes

  No

  N/A

• Lounge furniture - TV's, sofas, tables, chairs etc (randomly check 10)

  Yes

  No

  N/A

• Clocks (correct type & at correct time)

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - The area is the correct temperature and humidity, is maintained at a comfortable level - as a guide 20c. Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

Club Lounge - Is it clean & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Lounge furniture - TV's, sofas, tables, chairs etc (randomly check 10)

  Yes

  No

  N/A

• Children's play area & high chairs

  Yes

  No

  N/A

• Internet stations - keyboards, mouse, screens & mats

  Yes

  No

  N/A

• Bar counter & vending machines

  Yes

  No

  N/A

• Cutlery & club menu (if provided)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Club Lounge - Does it represent the brand?

• Branding & permanent signage - All logos, graphics & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Menu & menu boards are easy to read and are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Staff displaying Activist behaviours & are ambassadors of the brand (smart uniform & name badge)

  Yes

  No

  N/A

• Attractive display of fresh fruit & healthy snacks

  Yes

  No

  N/A

• Background music - Volume & content is appropriate

  Yes

  No

  N/A

Kitchen - Is it working & in a good state of repair?

• Floors (check no trip hazards)

  Yes

  No

  N/A

• Walls & skirting boards

  Yes

  No

  N/A

• Windows / glass & ledges

  Yes

  No

  N/A

• Ceiling & roof vents

  Yes

  No

  N/A

• Kitchen area & equipment including fridges and freezers

  Yes

  No

  N/A

• Storage areas

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

Kitchen - Is it clean & tidy?

• Floors

  Yes

  No

  N/A

• Walls, skirting boards, doors & windows/ glass etc

  Yes

  No

  N/A

• Ceiling & roof vents

  Yes

  No

  N/A

• Kitchen area & equipment including fridges and freezers

  Yes

  No

  N/A

• Storage areas

  Yes

  No

  N/A

• Waste bins (also no more than 3/4 full)

  Yes

  No

  N/A

• Area is fresh smelling & free from odours

  Yes

  No

  N/A

H & S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo & is in one typeface

• Non - permanent signage, stickers, banners & posters are limited and if used are in line with the latest edition of the club communication guidelines

  Yes

  No

  N/A

• Chefs / Cooks are in clean, correct uniform & have hair covered

  Yes

  No

  N/A

Conference Roo - Is it working & in a good state of repair?

Floors (hard & carpeted) check no trip hazards

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows/ glass & ledges

  Yes

  No

  N/A

• Furniture & equipment

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

• Temperature & ventilation - The area is the correct temperature & humidity and is maintained at a comfortable level - as a guide 20c. Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

Conference Rooms - Is it clean & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows / glass & ledges

  Yes

  No

  N/A

• Ceiling & roof vents

  Yes

  No

  N/A

• Furniture & equipment including room appearance

  Yes

  No

  N/A

• Wall fittings (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

Conference Rooms - Does it represent the brand?

• Branding & permanent signage - All logos, graphics & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

Corridors & Communal Areas - Is it working & in a good state of repair?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows/glass & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Furniture & equipment

  Yes

  No

  N/A

• Wall fixtures & fittings (including oicture frames, lights, CCTV, speakers etc)

  Yes

  No

  N/A

Corridors & Communal Areas - Is it clean & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows/glass & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Furniture & equipment

  Yes

  No

  N/A

• Wall fixtures & fittings (including picture frames, lights, CCTV, speakers etc)

  Yes

  No

  N/A

Corridors & Communal Areas - Does it represent the brand?

• Branding & permanent signage - All logos, graphics & branding features are up to date, clean and with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A

Behind The Scenes - Is it working & in a good state of repair?

• Staff room - Equipment & furniture (including floors & check no trip hazards)

  Yes

  No

  N/A

• Staff toilet - Equipment & furniture (including floors & check no trip hazards)

  Yes

  No

  N/A

• General office - Equipment & furniture (including floors & check no trip hazards)

  Yes

  No

  N/A

• Fitness office - Equipment & furniture (including floors & check no trip hazards)

  Yes

  No

  N/A

• Sales office - Equipment & furniture (including floors & check no trip hazards)

  Yes

  No

  N/A

• Maintenance office / workshop - Equipment & furniture (including floors & check no trip hazards)

  Yes

  No

  N/A

• Temperature & ventilation - The area is the correct temperature and humidity & is maintained at a comfortable level - as a guide 20c. Air Con should be switched off in isolated areas that are not being used I.e offices

  Yes

  No

  N/A

• Plant rooms are locked, painted & fire exits are free from obstruction

  Yes

  No

  N/A

• Is this months energy report posted & the GM's aware of the current results / targets?

  Yes

  No

  N/A

• Fix It - Is updated & signed off daily by ťhe maintenance team

  Yes

  No

  N/A

• Fix It has no overdue items

  Yes

  No

  N/A

Behind The Scenes - Is it clean & tidy?

• Staff room - Equipment & furniture (including floors, cutlery / crockery & no personal effects laying around)

  Yes

  No

  N/A

• Staff toilet - Including floors

  Yes

  No

  N/A

• General office - Equipment & furniture (including floors & no personal effects laying around)

  Yes

  No

  N/A

• Fitness office - Equipment & furniture (including floors & no personal effects laying around)

  Yes

  No

  N/A

• Sales office - Equipment & furniture (including floors & no personal effects laying around)

  Yes

  No

  N/A

• Maintenance office - Equipment & furniture (including floors & no personal effects laying around)

  Yes

  No

  N/A

• Plant rooms

  Yes

  No

  N/A

Behind The Scenes - Does it represent the brand?

• Golden rule poster is on display & in a prominent position

  Yes

  No

  N/A

• Staff recognition - Employee of the month is on display and has a photo & reason for nomination. Activist behaviours & recognition for excellence is visible

  Yes

  No

  N/A

• Deep Dive / NPS member survey comments board is up to date, being used daily & actions recorded. Other office notice boards are up to date amd in use

  Yes

  No

  N/A

• Sales office - Sales board & activity trackers are up to date

  Yes

  No

  N/A

• Sales office - check no out of date marketing present

  Yes

  No

  N/A

• My Journey area - Is there a designated area for staff to utilise My Journet & does it provide an environment for learning?

  Yes

  No

  N/A

• Sales team & other back of house staff are displaying Activist behaviours & are ambassadors of the brand (smart uniform & name badge)

  Yes

  No

  N/A

• Club website page - Is all of the information accurate including opening times and member events

  Yes

  No

  N/A

Additional Area - Is it working & in a good state of repair?

• Specify Area

  Yes

  No

  N/A

• Floors (hard & carpeted) check no trip hazards

  Yes

  No

  N/A

• Walls, skirting boards & doors (also should be able to open & close fully without banging shut)

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Furniture & equipment (also clock at correct time & waste bins are not overflowing)

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling (also neatly tidied)

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Lighting - Is functioning but only when natural light is inadequate or if other areas may be negatively affected

  Yes

  No

  N/A

• Temperature & ventilation - Area is the correct temperature and humidity & is maintained at a comfortable level - as a guide 20c. Air Con should be switched off in isolated areas that are not being used I.e offices.

  Yes

  No

  N/A

Additional Area - Is it clean & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls, skirting boards & doors

  Yes

  No

  N/A

• Windows / glass / mirrors & ledges

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Waste bins ( also less than 3/4 full)

  Yes

  No

  N/A

• Furniture & equipment

  Yes

  No

  N/A

• Signage - Low & high level

  Yes

  No

  N/A

• Wall fixtures (including lights, CCTV, speakers etc)

  Yes

  No

  N/A

• Area not being used for general storage

  Yes

  No

  N/A

Additional Area - Does it represent the brand?

• Branding & permanent signage - All logos, graphics & branding features are up to date, clean & with correct logo

  Yes

  No

  N/A

• H & S signs are well positioned, accurate, relevant & easy to read. Signage bears the VA brand logo & is in one typeface

  Yes

  No

  N/A