Front of House – Entrance, Reception area, Stairs and Corridors

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

What is your first impression as you enter this area of the club?

• Is the layout, initial presentation and feel both welcoming and representative of our brand?

  Yes

  No

  N/A

Is this area Convenient for the member? Are the time critical things fully functional?

• Entrance Doors – the doors are free from damage. The doors allow easy access for people and their belongings and the entry turnstile works correctly.

  Yes

  No

  N/A

• Club entry/exit barriers and ease of ‘swiping’ in allows members to enter our clubs without<br>any problems

  Yes

  No

  N/A

• Lift is working and stairs are convenient for member use.

  Yes

  No

  N/A

• Is this area safe and in a good state of repair?

  Yes

  No

  N/A

• Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched<br>on where natural light is inadequate or if other areas may be negatively affected.

  Yes

  No

  N/A

• Temperature & Ventilation - the area is the correct temperature and humidity is maintained at a comfortable level (as a guide 22° C). Air con should be switched off in isolated areas that are not being used e.g. offices.

  Yes

  No

  N/A

• Floors have no visible cracks or damage

  Yes

  No

  N/A

• Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

  Yes

  No

  N/A

• Ceilings should be in good condition with no cracks on tiles or roof area. Roof fittings are not<br>damaged e.g. sprinkler systems, fire alarm, lights

  Yes

  No

  N/A

• Doors should be able to open and close fully and have no damage to materials or fixtures

  Yes

  No

  N/A

• Windows, glass and mirrors are in a good state of repair and free from damage

  Yes

  No

  N/A

• The Front of House desk - in front, on top and behind is neatly presented and limited to displaying brand approved marketing material and stationary. No personal effects or food/ drinks are evident.

  Yes

  No

  N/A

• The sign up rooms/booths – in front, on top and behind are neatly presented and limited to displaying brand approved marketing material and stationary. No personal effects or food /drinks to be evident.

  Yes

  No

  N/A

• If any cleaning or maintenance is taking place in this area then the appropriate ‘A’ frame sign is being used to warn members of a wet/slippery floor, a trip hazard, hazardous substances or cleaning in<br>progress. Is the right equipment being used and no equipment or materials are left unattended?

  Yes

  No

  N/A

Is this area clean and tidy?

• Floors - should have no visible dust, dirt or marks

  Yes

  No

  N/A

• Stairs & lift - must be clean throughout and kept well maintained throughout the operational hours. Look at walls, floors, use the lift and ensure functions are correct.

  Yes

  No

  N/A

• Walls - no dust on walls or skirting boards

  Yes

  No

  N/A

• Windows - free from finger marks or dust and dirt

  Yes

  No

  N/A

• Mirrors and glass

  Yes

  No

  N/A

• Ceilings, lights fittings, vents and high level signage.

  Yes

  No

  N/A

• The desk - in front, on top and behind is clean and free from dirt. No personal effects or food/ drinks are evident.

  Yes

  No

  N/A

• The sign up rooms – in front, on top and behind are clean free from litter and dust. No personal effects or food /drinks to be evident.

  Yes

  No

  N/A

• Entry/Exit turnstyles and gates

  Yes

  No

  N/A

How are we communicating to the members in this area?

• Branding & permanent signage – All logo’s, graphics and branded features are up to date and new brand logo is presented. No unauthorised use of other company logos.

  Yes

  No

  N/A

• Non-essential stickers, banners, signage, posters and material handouts are limited and if used, are in line with our ‘Club Communication Guidelines’. No clip art or home-made posters displayed.

  Yes

  No

  N/A

• Required signage is in the appropriate place. Opening hours, emergency contact numbers, safety and other signs are well positioned, accurate, relevant and easy to read. Signage bears the Virgin<br>Active brand logo and is in one style and typeface. Include liquor license plate, no smoking sign,<br>opening hours, H&S signs.

  Yes

  No

  N/A

• Notice boards – ‘Tell us how it is’ board is in place and up to date, other notice boards are kept to a minimum and the content is branded and meets our ‘Club Communication Guidelines’.

  Yes

  No

  N/A

• Background Music and TV – volume and content is appropriate for the time of day. TV<br>(were applicable) picture is clear, properly tuned in and sound is clear. The tannoy/paging<br>operating standard is being adhered to.

  Yes

  No

  N/A

• Lost Property management is updated and signed off as per the Operating Standard. All lost property is stored in a locked room and the room is neat, clean with no bad odours.

  Yes

  No

  N/A

Are our people in this area delivering ACTIVENESS?

• Is the reception desk manned at all times?

  Yes

  No

  N/A

• Looking good - Staff are in the correct uniform, with correct name badge in the right place.

  Yes

  No

  N/A

• Receptionist says good-bye to members by using their names inviting them back to the Club

  Yes

  No

  N/A

Sign Off

• Auditor's signature

  Sign