Audit

What is your first impression as you enter this area of the club?

Is the layout, initial presentation and feel both welcoming and representative of our brand?

Is this area Convenient for the member? Are the time critical things fully functional?

Welcome on entry and assistance with retail product/appointment booking

Is this area safe and in a good state of repair?

Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.

Ambiance – Aroma, Temperature and Ventilation

Fixtures & Fittings - Floors have no visible cracks or damage

Fixtures & Fittings - Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

Fixtures & Fittings - Ceilings should be in good conditions with no cracks on tiles or roof area.
Any roof fittings are not damaged e.g. sprinkler systems, fire alarm, lights

Fixtures & Fittings - Doors should be able to open and close fully and have no damage to materials
or fixtures

Fixtures & Fittings - Windows, glass and mirrors

The desk - in front, on top and behind

The retail stands and shelves are in a good state of repair with no visible damage

Mirrors & glass

Treatment rooms, nail bars and relaxation rooms, showers, sinks and trolleys

If any cleaning or maintenance is taking place in this area then the appropriate 'A' frame sign is
being used to warn members of a wet/slippery floor, a trip hazard, hazardous substances or cleaning
in progress. Is the right equipment being used and no equipment or materials are left unattended?

Is this area clean and tidy?

Fixtures & Fittings - Floors & stairs have no visible cracks or damage

Fixtures & Fittings - Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

Ceilings

The desk – in front, on top and behind

Mirrors & glass

Retail shelves and stands clear of dust and marks or stains

Treatment rooms, nail bars and relaxation rooms, showers, sinks and trolleys

How are we communicating to the members in this area?

Branding & permanent signage – All logo’s, graphics and branded features are upto date and new brand logo is presented

Non essential stickers, banners, signage and posters – are limited and if used are in line with our
‘Club Communication Guidelines’.

Notice boards – kept to a minimum and the content is branded and meets our ‘Club Communication Guidelines’.

Background music and TV – Volume and content is appropriate in this area.

Are our people in this area delivering ACTIVENESS?

Is the HV therapist there when department structure allows?

Looking good - In the correct uniform, with name badge.

Staff are displaying a warm and friendly welcome into the Heaven V department. A thorough and personalised consultation before each treatment. Concise but informative aftercare at the end of each treatment which include care to be taken after a treatment, recommendation of products for home use and the offer to rebook for another treatment.

Sign Off
Auditor's signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.