Heaven V - Tranquillity Spa

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

What is your first impression as you enter this area of the club?

• Is the layout, initial presentation and feel both welcoming and representative of our brand?

  Yes

  No

  N/A

Is this area Convenient for the member? Are the time critical things fully functional?

• Welcome on entry and assistance with retail product/appointment booking

  Yes

  No

  N/A

Is this area safe and in a good state of repair?

• Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.

  Yes

  No

  N/A

• Ambiance – Aroma, Temperature and Ventilation

  Yes

  No

  N/A

• Fixtures & Fittings - Floors have no visible cracks or damage

  Yes

  No

  N/A

• Fixtures & Fittings - Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

  Yes

  No

  N/A

• Fixtures & Fittings - Ceilings should be in good conditions with no cracks on tiles or roof area.<br>Any roof fittings are not damaged e.g. sprinkler systems, fire alarm, lights

  Yes

  No

  N/A

• Fixtures & Fittings - Doors should be able to open and close fully and have no damage to materials<br>or fixtures

  Yes

  No

  N/A

• Fixtures & Fittings - Windows, glass and mirrors

  Yes

  No

  N/A

• The desk - in front, on top and behind

  Yes

  No

  N/A

• The retail stands and shelves are in a good state of repair with no visible damage

  Yes

  No

  N/A

• Mirrors & glass

  Yes

  No

  N/A

• Treatment rooms, nail bars and relaxation rooms, showers, sinks and trolleys

  Yes

  No

  N/A

• If any cleaning or maintenance is taking place in this area then the appropriate 'A' frame sign is<br>being used to warn members of a wet/slippery floor, a trip hazard, hazardous substances or cleaning<br>in progress. Is the right equipment being used and no equipment or materials are left unattended?

  Yes

  No

  N/A

Is this area clean and tidy?

• Fixtures & Fittings - Floors & stairs have no visible cracks or damage

  Yes

  No

  N/A

• Fixtures & Fittings - Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

  Yes

  No

  N/A

• Ceilings

  Yes

  No

  N/A

• The desk – in front, on top and behind

  Yes

  No

  N/A

• Mirrors & glass

  Yes

  No

  N/A

• Retail shelves and stands clear of dust and marks or stains

  Yes

  No

  N/A

• Treatment rooms, nail bars and relaxation rooms, showers, sinks and trolleys

  Yes

  No

  N/A

How are we communicating to the members in this area?

• Branding & permanent signage – All logo’s, graphics and branded features are upto date and new brand logo is presented

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters – are limited and if used are in line with our<br>‘Club Communication Guidelines’.

  Yes

  No

  N/A

• Notice boards – kept to a minimum and the content is branded and meets our ‘Club Communication Guidelines’.

  Yes

  No

  N/A

• Background music and TV – Volume and content is appropriate in this area.

  Yes

  No

  N/A

Are our people in this area delivering ACTIVENESS?

• Is the HV therapist there when department structure allows?

  Yes

  No

  N/A

• Looking good - In the correct uniform, with name badge.

  Yes

  No

  N/A

• Staff are displaying a warm and friendly welcome into the Heaven V department. A thorough and personalised consultation before each treatment. Concise but informative aftercare at the end of each treatment which include care to be taken after a treatment, recommendation of products for home use and the offer to rebook for another treatment.

  Yes

  No

  N/A

Sign Off

• Auditor's signature

  Sign