Information

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

What is your first impression as you enter this area of the club?

  • Is the layout, initial presentation and feel both welcoming and representative of our brand?

Is this area Convenient for the member? Are the time critical things fully functional?

  • Welcome on entry and assistance with retail product/appointment booking

Is this area safe and in a good state of repair?

  • Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.

  • Ambiance – Aroma, Temperature and Ventilation

  • Fixtures & Fittings - Floors have no visible cracks or damage

  • Fixtures & Fittings - Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

  • Fixtures & Fittings - Ceilings should be in good conditions with no cracks on tiles or roof area.<br>Any roof fittings are not damaged e.g. sprinkler systems, fire alarm, lights

  • Fixtures & Fittings - Doors should be able to open and close fully and have no damage to materials<br>or fixtures

  • Fixtures & Fittings - Windows, glass and mirrors

  • The desk - in front, on top and behind

  • The retail stands and shelves are in a good state of repair with no visible damage

  • Mirrors & glass

  • Treatment rooms, nail bars and relaxation rooms, showers, sinks and trolleys

  • If any cleaning or maintenance is taking place in this area then the appropriate 'A' frame sign is<br>being used to warn members of a wet/slippery floor, a trip hazard, hazardous substances or cleaning<br>in progress. Is the right equipment being used and no equipment or materials are left unattended?

Is this area clean and tidy?

  • Fixtures & Fittings - Floors & stairs have no visible cracks or damage

  • Fixtures & Fittings - Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

  • Ceilings

  • The desk – in front, on top and behind

  • Mirrors & glass

  • Retail shelves and stands clear of dust and marks or stains

  • Treatment rooms, nail bars and relaxation rooms, showers, sinks and trolleys

How are we communicating to the members in this area?

  • Branding & permanent signage – All logo’s, graphics and branded features are upto date and new brand logo is presented

  • Non essential stickers, banners, signage and posters – are limited and if used are in line with our<br>‘Club Communication Guidelines’.

  • Notice boards – kept to a minimum and the content is branded and meets our ‘Club Communication Guidelines’.

  • Background music and TV – Volume and content is appropriate in this area.

Are our people in this area delivering ACTIVENESS?

  • Is the HV therapist there when department structure allows?

  • Looking good - In the correct uniform, with name badge.

  • Staff are displaying a warm and friendly welcome into the Heaven V department. A thorough and personalised consultation before each treatment. Concise but informative aftercare at the end of each treatment which include care to be taken after a treatment, recommendation of products for home use and the offer to rebook for another treatment.

Sign Off

  • Auditor's signature

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