Behind the Scenes

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

General Manager Focuses

• Have you seen a scrum or huddle happening today?

  Yes

  No

  N/A

• GM has displayed the Relevant focus board in the back office have the correct logo and all are upto date for people, service & standards, product & finance (FTE Board)

  Yes

  No

  N/A

Is this area convenient? Are the time critical things fully functional?

• Staff Recognition - evidence of employee of the month on display for staff, must have staff photo and reason for nomination as being most loved employee for the previous month.

  Yes

  No

  N/A

• Appearance and uniform - all staff wearing correct name badge. All staff dressed professionally, clean shaven, uniform clean and in good repair. Good personal grooming.

  Yes

  No

  N/A

• Golden Rule poster is displayed for all staff.

  Yes

  No

  N/A

• Temperature & ventilation - the area is the correct temperature and humidity and is maintained at a comfortable level (as a guide 22ºC

  Yes

  No

  N/A

• Tea & coffee provided in the staff room & Oomph uugs available for the team.

  Yes

  No

  N/A

• Staff Oomph & recognition for excellent Oomph is visable on boards and communicated to the teams.

  Yes

  No

  N/A

• Deep Dive, member feedback and comments board is upto date and being used daily and actions<br>being recorded. Other office noticeboards are in use and up to date (Sales Office)

  Yes

  No

  N/A

• Active Plan systems and checks completed, check for the daily tell us to our face is completed in full<br>for 3 members each day. There is evident all HOD's have walked the club today?

  Yes

  No

  N/A

• All financial and membership related paperwork is securly locked away (complies with data<br>protection policy)!

  Yes

  No

  N/A

• Club Website page is up to date, fresh, correct and accurate.

  Yes

  No

  N/A

How are we communicating to guests, members and our team?

• Staff room is the very best example of our Virgin ACTIVENESS

  Yes

  No

  N/A

• Staff Toilet - is clean, tidy & pleasant smelling

  Yes

  No

  N/A

• Staff room - The basic requirements for staff room is available & in good working condition.<br>Furniture, lights, walls & tiles are in good state of repair

  Yes

  No

  N/A

• Staff room - The room is clean, tidy & pleasant smelling. The carpet & surfaces are clean. The cutlery/crockery is clean and personal affects are not left lying around. Appears professional but fun.

  Yes

  No

  N/A

• Other internal communication - Activeness posters, company mission, staff survey action plan,<br>company memos, internal vacancies, club performance, meetings follow up, etc.

  Yes

  No

  N/A

• Offices - General office, sales office & other offices (including the Maintenance workshop) are neatly presented & limited to displaying brand approved marketing material.

  Yes

  No

  N/A

• Store Rooms - are used for there intended purpose and look neat and is locked when not in use.

  Yes

  No

  N/A

• Fix It (VA69 only) - is updated & signed off daily by the Maintenance team

  Yes

  No

  N/A

• Plant rooms and fire exits - plant rooms floors are locked, painted, clean & clear from obstructions. All fire exits are cleared and allows easy exit. All fire exit doors are fully functional & safe

  Yes

  No

  N/A

• All clocks are to the correct time throughout the club

  Yes

  No

  N/A

Sign Off

• Auditor's signature

  Sign