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Brand Standards - Full Audit
Brand Standards - Full Audit
Tara Heywood

Brand Standards - Full Audit

Full Brand Standards Audit including Cleaning & Maintenance

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Free Brand Standards - Full Audit Checklist

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Information

  • Club Location

  • Conducted on

  • Audit Conducted By

Car Park & External Areas - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Car Park (also markings are clear & have not rubbed off)

  • Building Exterior - all building finishes, brickwork, roofing, wood, cladding & paintwork

  • Windows & Doors & Fire Exits

  • Bike Racks & Bollards

  • Signage - Low & High level

  • Lighting - External Lighting is functioning correctly & during hours of darkness provides good coverage to ensure personal safety & security of property. Also External Lighting is set to switch off an hour after closing and on again an hour prior to opening of the club

Car Park & External Areas - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Car Park & External Grounds & Bin Stores (inc no chewing gum and cigarette ends)

  • Plants & Trees are pruned and living

  • Doors & Windows & Fire Exits

  • Signage - Low & High level

Front of House Area - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted) also Check no Trip Hazards

  • Stairs & Lift

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Reception Furniture including Walkie Talkies

  • Waste Bin/s

  • Entry/Exit Turnstiles, Gates & Glass

  • Fire Exits & Panic Alarms

  • Clocks (also at correct time)

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 22c. Air Con should be switched off in isolated areas that are not being used i.e. offices

Front of House - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted)

  • Stairs & Lift

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Front of House Desk (also no personal effects, food/drinks or post it notes)

  • Fit Pro Display

  • Sign up rooms/booths (also no personal effects, food/drinks or post it notes)

  • Entry/Exit Turnstiles, Gates & Glass

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Front of House - Other

  • No Card Forms are being completed

  • Lost Property Management is being updated & signed off as per Operating Standard. All lost property is stored in a locked room and is stored neat, tidy and no bad odours

  • Reception desk is manned correctly ie members are not waiting and the phone is being answered.

  • FOH staff are saying hello & goodbye to every member

  • FOH staff are in correct uniform with correct name badge in right place

Fitness Floor - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted ) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • All Equipment is bolted down as per risk assessment & all relevant kit has attachments and carabineers in place or closely available

  • All pieces of Equipment (randomly check 10) including mats, functional kit, boxing equipment etc

  • If any Equipment is not working they have an "Out of Order Sign" on them

  • All Cardio Theatre Units (test min of 3)

  • All CV Equipment Screens

  • Treadmill Belts

  • Dumbbell Tightened & Check Moveable Pins for ease of insertion & removal

  • Stability Balls correctly inflated

  • Gym Desk including Gym Desk Computer

  • WalkieTalkies

  • Fitness Office/s Furniture

  • All Paper Towel & Sanitizer Dispensers

  • Water Fountains

  • Waste Bin/s

  • Consultation Room/s Furniture & Equipment

  • All Plasma TV's (also clear picture & correct channel for time of day)

  • Fire Exits & Panic Alarms & Fire Extinguishers

  • Clocks (also at correct time)

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

Fitness Floor - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted) including underneath CV kit

  • Walls & Skirting Boards & Doors

  • Ceilings & Roof Vents

  • All pieces of Equipment (randomly check 10) including mats, functional kit, boxing equipment etc

  • Gym Desk (also no personal effects, food/drink or post it notes)

  • All Paper Towel & Sanitizer Dispensers (also stocked)

  • Water Fountain/s

  • Waste Bin/s (also less than 3/4 full)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Area is fresh smelling & free of odours

Fitness Floor - Other

  • Background Music - volume and content is appropriate for time of day

  • TV's - match the label ie BBC label not showing Sky Sports

  • Fitness & PT staff are in correct uniform with correct name badge in right place

  • Is there at least one Fitness Consultant on the gym floor

  • Day sheet is in place & showing instruction is planned appropriately for the day. Latest edition of the 'Gym Equipment Manual' is printed and available

Fitness Consultation Room/s - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted) Check no Trip Hazards

  • Ceilings & Roof Vents & Lights

  • Furniture & Equipment

Fitness Consultation Room/s - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted)

  • Ceilings & Roof Vents

  • Furniture & Equipment (also no personal effects, food/drink or post it notes)

Studio's & V Cycle - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (check no trip hazard)

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Studio Equipment including music system, mats, functional kit, boxing equipment etc

  • Bikes (randomly check 10)

  • Clocks (also at correct time)

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

  • Is there an adequate amount of equipment to maximise studio occupancy

Studio/s & V Cycle - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Studio Equipment including music system, mats, functional kit, boxing equipment etc

  • Bikes (randomly check 10)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Paper Towel & Sanitizer Dispensers (also stocked)

Studio - Other

  • Instructors staff are in correct uniform with correct name badge in right place

Tennis - Indoor Courts - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Court Floor Surface (Check no Trip Hazards)

  • Windows/Glass/Mirrors & Ledges

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass & Ledges

  • Fire Exits

  • Ceilings

  • Tennis Nets & Posts (also securely fastened to court surface with centre strap & each strap & each court has a net winder and measuring stick) Also no balls stuck in net.

  • Tennis Court Backdrops & Courts clearly numbered

  • Tennis Equipment - Baskets, Balls, Racquets & Ball Machine & Scoreboards

  • Tennis Equipment including Benches & Court Bins & Clocks (also at correct time)

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

  • Viewing Gallery - Floor, Glass, Furniture & Woodwork

Indoor Tennis Courts - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Court Floor Surface

  • Fire Exits & Doors

  • Windows/Glass & Ledges

  • Ceilings

  • Tennis Nets & Posts

  • Benches

  • Waste Bin/s (also less than 3/4 full)

  • Viewing Gallery - Floor, Glass, Furniture, Equipment & Woodwork

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Outdoor Tennis Courts - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Court Floor Surface (Check no Trip Hazards)

  • Court Perimeter Fences are attached securely, no gaps at bottom & Courts clearly numbered

  • Windbreakers are up & in use

  • Tennis Nets (also securely fastened to court surface with a centre strap & each court has a net winder measuring stick)

  • Tennis Equipment - Baskets, Balls, Racquets etc

  • Benches

  • Outdoor Bubble

  • Floodlights - lighting is functioning but only switched on where natural light is inadequate

Outdoor Tennis Courts - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Court Floor Surface (also free from moss, leaves & weeds etc )

  • Waste Bin/s (also less than 3/4 full)

  • Benches

  • Outdoor Bubble

Squash - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Court Floor Surface (Check no Trip Hazards)

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Ceilings

  • Court Line Markings ( also clear) & Courts Clearly Numbed

  • Clocks (also at correct time)

  • Court Lighting is functioning but only switched on where natural light is inadequate

Squash - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Court Floor Surface

  • Windows/Glass & Ledges

  • Ceilings & Roof Vents

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Badminton - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Court Floor Surface (Check no Trip Hazards)

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Court Line Markings ( also clear) & Courts Clearly numbered

  • Court Backdrop Curtain (also free of rips & stains)

  • Badminton Equipment - Racquets, shuttles etc

  • Court Furniture Equipment - Table, chairs, benches, clocks etc

  • Court Lights - lighting is functioning but only switched on where natural light is inadequate

  • Is there a fully operational Club Centric booking system in place

Badminton - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Court Floor Surface

  • Walls & Skirting Boards & Doors

  • Windows/Glass & Ledges

  • Ceilings & Roof Vents

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Rackets - Other (include Tennis, Squash, Badminton)

  • Coaches/staff are in correct uniform with correct name badge in right place

Locker Rooms inc Family Changing Area - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Mirrors & Glass

  • Ceilings & Roof Vents & Lights

  • Hairdryers & Stylers (also correct number available) & cannot physical reach a sink

  • Sharp Bins (also no more than 2/3rds full)

  • Sunbed Unit/s / Rooms

  • Locker Room Equipment including TV's & Swimsuit Dryer, Waste Bins, & Air Freshener's

  • Locker room Furniture - Vanity Units, Stools, Chairs, Benches etc

  • Clocks (also at correct time)

  • Lockers ( randomly check 10)

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Toilets & Urinals & Cubicles & Sinks

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Store Room/s are locked

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

Locker Rooms including Family Changing Area - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted)

  • Walls & Skirting Boards & Doors

  • Mirrors & Glass

  • Ceilings & Roof Vents & Lights

  • Sunbed Unit/s & Rooms

  • Display Cabinets (including Glass)

  • Baby Changing Units/Seats & Play Pen

  • Waste Bin/s (also less than 3/4 full)

  • Toilets & Urinals & Cubicles & Sinks (including toilet brushes)

  • Toilet Roll Holders (also fully stocked)

  • Hairdryers & Stylers

  • Soap Dispensers (also stocked, no mould or dried soap remains)

  • Blue Shoes Dispensers

  • Paper Towel & Sanitizer Dispensers (also stocked)

  • Sharp Bins & Sanitary Bins (also no more than 2/3rds full)

  • Lockers - Top & Inside ( randomly check 10) Must also have hanger inside

  • Locker Room Furniture - Vanity Units, Stools, Chairs, Benches etc

  • Store Room/s

  • Towels are neatly stored and adequately stocked, towel bins are not overflowing (where provided)

  • Signage - Low & High level

  • Area is fresh smelling & free of odours

Showers including Disabled - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Check no Trip Hazards)

  • Walls & Skirting Boards

  • Shower/Shampoo Dispensers

  • Baby & Disabled Seats

  • Showers including Partitions/Cubicles, Glass, Walls, Doors, Curtains & Towel Hooks (also no body fat)

  • Fire Exits & Panic Alarms

  • Signage - Low & High level

  • Ceilings, Roof Vents & Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

Showers including Disabled - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors

  • Shower Grouting & Gulley's/Drains/Heads/Water Pipes (also no body fat, mould & scale free)

  • Showers Partitions/Cubicles, Glass, Walls, Doors & Curtains (also no body fat)

  • Ceilings, Roof Vents & Wall Fittings (inc lights, cctv, speakers etc)

  • Baby & Disabled Seats

  • Shower/Shampoo Dispensers (also mould free)

  • Signage - Low & High level

  • Area is fresh smelling & free of odours

Locker Rooms - Other

  • Membercare staff are in correct uniform with correct name badge in right place

  • Have you seen Membercare cleaning in the club today

Main & Kids Pool & Pool Showers - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Poolside Floors (Check no Trip Hazards)

  • Poolside Stairs including Handrails

  • Pool - Water Surface & Floor (can be seen clearly) & Pool Lights & Channels / Grates

  • Walls & Tiles

  • Windows/Glass/Mirrors & Ledges

  • Doors (also should be able to open & close fully without banging shut)

  • Poolside Furniture & Equipment inc Lifeguard Aids/ Seat (also flash cards are attached), chairs, clocks etc

  • Kids Pool Features

  • Poolside Showers Area

  • Water Fountain/s

  • Fire Exits & Panic Alarms

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • All Pools are open, water is clean at correct temp, chlorine & PH level

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - correct temp & humidity at comfortable level ( main pool & kids pool 1c above water temp, segrated spa pools 32c)

  • Temperature & Ventilation - correct temp & humidity at comfortable level ( main pool & kids pool 1c above water temp, segrated spa pools 32c)

Main & Kids Pool & Pool Showers - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Poolside Floors & Stairs

  • Pool Water Surface & Floor & Channels / Grates

  • Walls & Tiles

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Poolside Furniture & Equipment (inc lifeguard chair, loungers etc)

  • Kids Pool Features

  • Poolside Showers Area

  • Blue Pool Shoes Dispensers (also stocked)

  • Poolside free of personal effects

  • Lifeguard Store & Pool Testing Area

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Outside Pool - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Poolside Floors

  • Pool Water Surface & Floor & Channels / Grates

  • Poolside Furniture including Pool Cover, Lifeguard Aids/Seat & Showers etc

  • All Pools are open, water is clean at correct temp, chlorine & PH level

Outside Pool - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Poolside Lifeguard aids / Seat & Showers

  • Poolside Furniture including Pool Cover

Poolside - Other

  • Lifeguards are in correct uniform with correct name badge in right place with whistle and Walkie Talkie

  • Lifeguard paperwork ie am & pm, wet check & clean tasks are up to date and neat

  • Lifeguard is on duty and is in the correct position on poolside as per NOP. If not Lifeguard site check Emergency Responder is every 30 mins

Spa Pools & Heat Rooms (inc in locker rooms) - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Check no Trip Hazards)

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Clocks (also at correct time)

  • Shower & Feature Shower Area's

  • Spa Pool Jets & Features

  • Steam Room (also at correct temp 42-47c - ideally 47c)

  • Sauna (also at correct temp 85-90c)

  • Saunarium (also correct temp 40-60c ideally 60c)

  • Heat Room Furniture

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - correct temp & humidity at comfortable level (segrated spa pools 32c)

Spa Pools & Heat Rooms (inc Locker Room ones) - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Steam Room (also no body fat & odour free)

  • Sauna (also no body fat & odour free)

  • Saunarium (also no body fat & odour free)

  • Heat Room Furniture (also no body fat)

  • Shower & Feature Shower Area's (also no body fat)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Area is fresh smelling & free of odours

Club V - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • All Equipment including Lift, Mats, Sports, Toys, Furniture & Books (randomly check 10)

  • All Soft Play Moles & Structures (visually check for rips & tears)

  • Club V Office Equipment & Furniture

  • Clocks (also at correct time)

  • Toilets & Urinals & Cubicles

  • Baby Changing Units & Cots

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

Club V - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floods (Hard & Carpeted)

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Club V Reception Desk/Area (also no personal effects, food/drink & post it notes)

  • Club V Office including waste bins

  • All Equipment including Lift, Mats, Sports, Toys, Furniture & Books (randomly check 10)

  • All Soft Play Moles & Structures

  • Toilets & Urinals & Cubicles

  • Nappy Bins (also not overflowing & odour free)

  • Baby Changing Units & Cots

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Area is fresh smelling & free of odours

Club V - Other

  • Club V staff are in correct uniform with correct name badge in right place

  • Are the correct number of Club V staff on duty against the number of children in Club V

  • Staff are interacting with the children and keeping them occupied in a fun environment.

Heaven V - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floods (Hard & Carpeted) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Reception Desk / Area Furniture & Equipment

  • Retail Shelves & Stands

  • Treatment & Relaxation Rooms (inc spray booths)

  • Treatment Rooms - Shelves & Trolleys & Products

  • Nail Bars

  • Toilet Area/s

  • Heaven V Office Furniture & Equipment

  • Clocks (also at correct time)

  • Treatment Room/s - Sinks & Showers

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

Heaven V - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted)

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Reception Desk / Area Furniture & Equipment (also free from persona effects, food/drink & post it notes)

  • Retail Shelves & Stands

  • Treatment & Relaxation Rooms (inc spray booths)

  • Treatment Rooms - Shelves & Trolleys & Products

  • Treatment Room/s - Sinks & Showers

  • Nail Bars

  • Toilet Area/s (including toilet brushes)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Heaven V - Other

  • Heaven V staff are in correct uniform with correct name badge in right place

  • Members are welcomed on entry and given any assistance with products/bookings etc

  • Background Music - Volume and content is appropriate

Lounge & Cafe - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Waste Bins

  • Bar Counter & Vending Machines

  • Internet Stations, Keyboards & Mouse & Screens & Mats

  • Children's Play Area including Highchairs

  • Lounge Furniture - TV's , Sofas, Tables, Chairs etc (randomly check 10)

  • Clocks (also at correct time)

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

Lounge & Cafe Area - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted)

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Lounge Furniture - TV's , Sofas, Tables, Chairs etc (randomly check 10)

  • Children's Play Area including Highchairs

  • Internet Stations, Keyboards & Mouse & Screens & Mats

  • Bar Counter & Vending Machines

  • Cutlery & Club Menu (if provided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

Lounge - Other

  • Staff are in correct uniform with correct name badge in right place

  • Attractive display of fresh fruit and healthy snacks

  • Background Music - Volume and content is appropriate

  • Staff are interacting with members

Kitchen - Behind the Scenes - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Check no Trip Hazards)

  • Walls & Skirting Boards

  • Windows/Glass & Ledges

  • Ceilings & Roof Vents

  • Kitchen Area & Equipment including Fridges & Freezers

  • Storage Area/s

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

Kitchen - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors

  • Walls, Skirting Boards, Doors & Windows/Glass etc

  • Ceilings & Roof Vents

  • Kitchen Area & Equipment including Fridges & Freezers

  • Storage Area/s

  • Waste Bins (also less than 3/4 full)

  • Area is fresh smelling & free of odours

Behind the Scenes - Kitchen

  • Daily Kitchen checks have been completed

  • Chefs/Cooks are in clean and correct uniform and are wearing a hat

  • Wastage Sheets are in use and being recorded daily

Club Toilets - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Check no Trip Hazards)

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Mirrors

  • Ceilings & Roof Vents & Lights

  • Waste Bins

  • Handryers & Soap Dispensers

  • Baby Changing Unit

  • Toilets & Urinals & Cubicles including Toilet Roll Holders

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

General Club Toilets - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors

  • Walls & Skirting Boards & Doors

  • Mirrors

  • Ceilings & Roof Vents

  • Toilets & Urinals & Cubicles including Toilet Brushes & Toilet Roll fully stocked

  • Waste Bins (also less than 3/4 full)

  • Handryers & Soap Dispensers (also stocked & no mould/dried soap)

  • Baby Changing Unit

  • Area is fresh smelling & free of odours

Conference Rooms - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Floors (Hard & Carpeted) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass & Ledges

  • Ceilings & Roof Vents

  • Furniture & Equipment inc Room Appearance

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 20c.Air Con should be switched off in isolated areas that are not being used i.e. offices

Conference Room/s - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Floors (Hard & Carpeted)

  • Walls & Skirting Boards & Doors

  • Windows/Glass & Ledges

  • Ceilings & Roof Vents

  • Furniture & Equipment including room appearance

  • Wall Fittings (inc lights, cctv, speakers etc)

Back of Office - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Staff Room - Equipment & Furniture (including floors check no trip hazards)

  • Staff Toilet - Equipment & Furniture (including floors check no trip hazards)

  • General Office - Equipment & Furniture (including floors check no trip hazards)

  • Fitness Office - Equipment & Furniture (including floors check no trip hazards)

  • Sales Office - Equipment & Furniture (including floors check no trip hazards)

  • Maintenance Office/ Workshop - Equipment & Furniture (including floors check no trip hazards)

  • Temperature & Ventilation - the area is the correct temp and humidity is maintained at a comfortable level as a guide 22c. Air Con should be switched off in isolated areas that are not being used i.e. offices

  • Plant rooms & Fire Exit are locked, painted and free from obstructions

  • Is this months Energy report posted and the GM is aware of current results/targets

  • Fix It - is updated & signed off daily by the Maintenance team

  • Fix It - Has no Overdue Items

Back of Office - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Staff Room - Equipment & Furniture (including floors, cutlery/crockery & no personal effects lying around)

  • Staff Toilet - including Floors

  • General Office - Equipment & Furniture (including floors & no personal effects lying around)

  • Fitness Office - Equipment & Furniture (including floors & no personal effects lying around)

  • Sales Office - Equipment & Furniture (including floors & no personal effects lying around)

  • Maintenance Office - Equipment & Furniture (including floors & no personal effects lying around)

Back of Office - Other

  • All Membercare Checks have been done and signed off

  • Staff are in correct uniform with correct name badge in right place

Additional Area - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

  • Specify Area

  • Floors (Hard & Carpeted) Check no Trip Hazards

  • Walls & Skirting Boards & Doors (also should be able to open & close fully without banging shut)

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Furniture & Equipment (also clock at correct time and waste bins not overflowing)

  • Fire Exits & Panic Alarms

  • Cabling (also neatly tided)

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Lighting - is functioning but only on when natural light is inadequate or if others areas may be negatively affected

  • Temperature & Ventilation - area is the correct temp & humidity is maintained at a comfortable level as a guide 20c. Air Con should be switched off in isolated areas that are not being used i.e. offices

Additional Area - Is it Clean ? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, neat & tidy ?

  • Specify Area

  • Floors (Hard & Carpeted)

  • Walls & Skirting Boards & Doors

  • Windows/Glass/Mirrors & Ledges

  • Ceilings & Roof Vents

  • Waste Bins (also less than 3/4 full)

  • Furniture & Equipment

  • Signage - Low & High level

  • Wall Fittings (inc lights, cctv, speakers etc)

  • Area not being used for General Storage

Brand Standards - Full Audit
Tara Heywood

Brand Standards - Full Audit

Full Brand Standards Audit including Cleaning & Maintenance

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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