Information

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

What is your first impression as you enter this area of the club?

  • Is the layout, initial presentation and feel both welcoming and representative of our brand?

Is this area Convenient for the member? Are the time critical things fully functional?

  • All paper towel dispensers are adequately stocked

  • All equipment is functioning and convenient for member use

  • All relevant kit has attachments and carabineers in place or closely available

Is this area safe and in a good state of repair?

  • All equipment is in a good state of repair, with no cracks or rips

  • All cardio theatre units are working and match the TV display channels. Test a minimum of 3

  • All Plasma TV's are working order with clear picture and on the correct channel for the time of day

  • All CV equipment screens are fully functioning

  • Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.

  • Temperature & Ventilation - the area is the correct temperature and humidity is maintained at a comfortable level (as a guide 20° C). Air con should be switched off in isolated areas that are not being used e.g. offices.

  • Floors have no visible cracks or damage

  • Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.

  • Ceilings should be in good conditions with no cracks on tiles or roof area, any roof fittings are not<br>damaged e.g. sprinkler systems, fire alarm, lights

  • Doors should be able to open and close fully and have no damage to materials or fixtures

  • Windows, glass and mirrors are in a good state of repair and free from damage

  • Gym desk and consultation rooms – includes programme cards storage

  • All water fountains are in good state of repair

  • All equipment including mats, functional kit, boxing equipment, etc, is in a good state of repair

  • All equipment is bolted down as per your clubs specific risk assesment.

  • If any cleaning or maintenance is taking place in this area then the appropriate 'A' frame sign is being used to warn members of a wet/slippery floor, a trip hazard, hazardous substances or cleaning in<br>progress. Is the right equipment being used and no equipment or materials are left unattended?

Is this area clean and tidy?

  • All floors (including underneath CV kit) are free from dust & dirt.

  • Walls - no dust on walls or skirting boards

  • Windows, Mirrors & glass - free from fingers marks or dust and dirt

  • Rubbish bins are not full and overflowing.

  • Ceilings, lights fittings, vents and high level signage.

  • Gym desk and consultation rooms – includes programme cards storage

  • All water fountains are clean with no standing water in the drain

  • All pieces of equipment are clean and free from dust/sweat.

  • Equipment is well organised and tidy – including free weight and functional areas

How are we communicating to the members in this area?

  • Branding & permanent signage – All logo’s, graphics and branded features are up to date and new brand logo is presented

  • Non essential stickers, banners, signage and posters are limited and if used, are in line with our ‘Club Communication Guidelines’.

  • PT Profile boards are all full and well presented on the standardised template

  • Where the club has any new product initiatives the correct style of member communication should be used e.g. the new member communication stand in place in a good location for members to read .

  • Notice boards – are kept to a minimum and the content is branded and meets our ‘Club Communication Guidelines’.

  • Background Music – is the volume and content appropriate for the time of day.

  • VA TV is in use and is current and up to date. TV content matches the label i.e. not BBC label but showing Sky Sports!

Are our people in this area delivering ACTIVENESS?

  • Is there at least one Fitness Coach free on the gym floor? Day sheet is in place and showing<br>instruction is planned appropriately for the day. Latest edition of the 'gym equipment manual'<br>is printed and easily available.

  • Looking good – Fitness Coaches and Personal Trainers are in the correct uniform, with a name badge. (PT's adhereing to their CHARTER!)

  • Fitness Coach provides support and encouragement in helping members achieve their goals in a fun environment. This is done either through 1-2-1 interaction or group activities (i.e. killer abs sessions, fast classes)

  • Fitness Coach is able to pick out 5 members on the gym floor and say their name, how they have helped them and their exercise regime.

  • Fitness Coaches recognises members in need of help by watching for clues; listening thoroughly<br>and acting before being asked.

Sign Off

  • Auditor's signature

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