Information
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
What is your first impression as you enter this area of the club?
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Is the layout, initial presentation and feel both welcoming and representative of our brand?
Is this area Convenient for the member? Are the time critical things fully functional?
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All paper towel dispensers are adequately stocked
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All equipment is functioning and convenient for member use
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All relevant kit has attachments and carabineers in place or closely available
Is this area safe and in a good state of repair?
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All equipment is in a good state of repair, with no cracks or rips
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All cardio theatre units are working and match the TV display channels. Test a minimum of 3
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All Plasma TV's are working order with clear picture and on the correct channel for the time of day
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All CV equipment screens are fully functioning
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Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.
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Temperature & Ventilation - the area is the correct temperature and humidity is maintained at a comfortable level (as a guide 20° C). Air con should be switched off in isolated areas that are not being used e.g. offices.
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Floors have no visible cracks or damage
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Walls & Surfaces are suitable for the intended purpose and free from ingrained staining or wear.
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Ceilings should be in good conditions with no cracks on tiles or roof area, any roof fittings are not<br>damaged e.g. sprinkler systems, fire alarm, lights
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Doors should be able to open and close fully and have no damage to materials or fixtures
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Windows, glass and mirrors are in a good state of repair and free from damage
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Gym desk and consultation rooms – includes programme cards storage
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All water fountains are in good state of repair
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All equipment including mats, functional kit, boxing equipment, etc, is in a good state of repair
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All equipment is bolted down as per your clubs specific risk assesment.
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If any cleaning or maintenance is taking place in this area then the appropriate 'A' frame sign is being used to warn members of a wet/slippery floor, a trip hazard, hazardous substances or cleaning in<br>progress. Is the right equipment being used and no equipment or materials are left unattended?
Is this area clean and tidy?
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All floors (including underneath CV kit) are free from dust & dirt.
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Walls - no dust on walls or skirting boards
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Windows, Mirrors & glass - free from fingers marks or dust and dirt
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Rubbish bins are not full and overflowing.
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Ceilings, lights fittings, vents and high level signage.
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Gym desk and consultation rooms – includes programme cards storage
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All water fountains are clean with no standing water in the drain
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All pieces of equipment are clean and free from dust/sweat.
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Equipment is well organised and tidy – including free weight and functional areas
How are we communicating to the members in this area?
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Branding & permanent signage – All logo’s, graphics and branded features are up to date and new brand logo is presented
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Non essential stickers, banners, signage and posters are limited and if used, are in line with our ‘Club Communication Guidelines’.
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PT Profile boards are all full and well presented on the standardised template
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Where the club has any new product initiatives the correct style of member communication should be used e.g. the new member communication stand in place in a good location for members to read .
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Notice boards – are kept to a minimum and the content is branded and meets our ‘Club Communication Guidelines’.
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Background Music – is the volume and content appropriate for the time of day.
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VA TV is in use and is current and up to date. TV content matches the label i.e. not BBC label but showing Sky Sports!
Are our people in this area delivering ACTIVENESS?
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Is there at least one Fitness Coach free on the gym floor? Day sheet is in place and showing<br>instruction is planned appropriately for the day. Latest edition of the 'gym equipment manual'<br>is printed and easily available.
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Looking good – Fitness Coaches and Personal Trainers are in the correct uniform, with a name badge. (PT's adhereing to their CHARTER!)
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Fitness Coach provides support and encouragement in helping members achieve their goals in a fun environment. This is done either through 1-2-1 interaction or group activities (i.e. killer abs sessions, fast classes)
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Fitness Coach is able to pick out 5 members on the gym floor and say their name, how they have helped them and their exercise regime.
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Fitness Coaches recognises members in need of help by watching for clues; listening thoroughly<br>and acting before being asked.
Sign Off
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Auditor's signature