Visual Review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Personnel

Approach to Store

• Store façade is clean with no visible defects

  Yes

  No

  N/A

• Store signage lighting is on

  Yes

  No

  N/A

Drinks fridge

• Drinks fridge is fully stocked

  Yes

  No

  N/A

Front of House Cleaning

• Product is faced out to the customer with all logos facing customers

  Yes

  No

  N/A

• Store front is clean and there is no visible waste

  Yes

  No

  N/A

• There is no dust or other signs of particulate waste on any FOH surfaces and vents

  Yes

  No

  N/A

• Bread and other merchandise is properly stored and sealed against environmental conditions

  Yes

  No

  N/A

• Windows are clean and streak free

  Yes

  No

  N/A

• Splashbacks or tiled surfaces are clean

  Yes

  No

  N/A

• Counter fronts are clean

  Yes

  No

  N/A

• FOH fridges are clean

  Yes

  No

  N/A

• Waste bin is clean and out of customer direct sight

  Yes

  No

  N/A

• Sandwich press is clean

  Yes

  No

  N/A

• Juice bar equipment is washed and clean

  Yes

  No

  N/A

• Knives and other utensils are clean and sterilised

  Yes

  No

  N/A

• Fixtures and equipment are in good condition with no visible signs of wear

  Yes

  No

  N/A

• All lighting is in working order

  Yes

  No

  N/A

• Product is ranged in accordance with planogram?

  Yes

  No

  N/A

• There is a team member at FOH looking engaged and attentive

  Yes

  No

  N/A

Comments

Salad Bar

• Salad bar display set up correctly with no gaps in the display

  Yes

  No

  N/A

• Salad bar display is full and abundant

  Yes

  No

  N/A

• Like products are grouped together

  Yes

  No

  N/A

• Approved containers are used for salad bar items

  Yes

  No

  N/A

• Lifters are used to minimize contents of containers whilst giving appearance of abundance

  Yes

  No

  N/A

• All products are labeled with approved Healthy Habits tags

  Yes

  No

  N/A

• Condiments bottles are clean and do not have stickers or other markings that detract from aesthetics

  Yes

  No

  N/A

• Salt and pepper shakers are at front counter and are clean and presentable

  Yes

  No

  N/A

• Margarine tub is at the front counter and is clean and presentable

  Yes

  No

  N/A

• Salad bar is topped up during peak periods with old stock being removed completely and new stock replacing

  Yes

  No

  NA

  Critical Fail

• Bags, napkins and straws are out of direct food preparation, close to hand and are clean and presentable

  Yes

  No

  N/A

Bain Marie

• Hot box light is on

  Yes

  No

  N/A

• Hot box display is full and abundant

  Yes

  No

  N/A

• Hot box display is set up correctly with correct trays for schnitzel and roast meats

  Yes

  No

  N/A

• Under trays are clean and undamaged

  Yes

  No

  N/A

• All products are labeled correctly

  Yes

  No

  N/A

• Food is at the correct temperature in the hot box

  Yes

  No

  NA

  Critical Fail

Ready to Go

• At least 2 bulk salads are on display

  Yes

  No

  N/A

• Yoghurt: is ranged in containers and attractively displayed

  Yes

  No

  N/A

• Fruit salad: is ranged in containers and attractively displayed

  Yes

  No

  N/A

• Wraps: pre-mades are ranged and attractively displayed with product faced out to customers

  Yes

  No

  N/A

• Rolls: pre-made rolls or rotis are ranged and attractively displayed with product faced out to customer

  Yes

  No

  N/A

• Pre-made product on display is prepared in accordance with Healthy Habits specifications including portioning

  Yes

  No

  N/A

• Pre-made product is packaged to Healthy Habits standard

  Yes

  No

  N/A

• Roasted vegetables are ranged in the bain marie and attractively displayed

  Yes

  No

  N/A

• Roast meats are ranged in the bain marie and attractively displayed

  Yes

  No

  N/A

Comments

Signage

• A3 Posters displayed are current mandated signs?

  Yes

  No

  N/A

• No more than three A3 posters are displayed

  Yes

  No

  N/A

• The A3 posters do not contain conflicting offers e.g. two lunch specials of the same type of product

  Yes

  No

  N/A

• The A3 posters are for the correct day part

  Yes

  No

  N/A

• All other ancillary signage is correct brand and message

  Yes

  No

  N/A

Brand compliance

• All material displayed has been approved by Healthy Habits

  Yes

  No

  N/A

• There are no hand written or franchise owner made signs or displays

  Yes

  No

  N/A

• Loyalty cards are in stock and on display

  Yes

  No

  N/A

Promotion

• Promotional signage is displayed

  Yes

  No

  N/A

• All customer handouts are in stock and provided to customers

  Yes

  No

  N/A

Comments

Staff appearance

• Staff members are in full Healthy Habits uniform as described in Operations Manual

  Yes

  No

  N/A

• Uniforms are clean and presentable (i.e. not dirty, stained, torn or faded)

  Yes

  No

  N/A

• Staff members are reasonably groomed (including compliance food safety) and present professionally

  Yes

  No

  N/A

Ordering

• All passing trade that approaches the store is acknowledged with a smile and a verbal greeting

  Yes

  No

  N/A

• Customer is greeted with a smile and eye contact by staff

  Yes

  No

  N/A

• Team member requests order from customer whilst keeping eye contact

  Yes

  No

  N/A

• Team member makes product in accordance with Healthy Habits standards and JACs

  Yes

  No

  N/A

• Team member serves the customer within 3 minutes

  Yes

  No

  N/A

• Team member confirms order and suggests a drink/combo or upsell the drink

  Yes

  No

  N/A

• Team member offers loyalty card to customer or asks for loyalty card

  Yes

  No

  N/A

• Customer is thanked with a smile, eye contact and a sincere message inviting a return visit

  Yes

  No

  N/A

Comments