Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Personnel

Presentation

Approach to Store

  • Store façade is clean with no visible defects

  • Store signage lighting is on

Drinks fridge

  • Drinks fridge is fully stocked

Front of House Cleaning

  • Product is faced out to the customer with all logos facing customers

  • Store front is clean and there is no visible waste

  • There is no dust or other signs of particulate waste on any FOH surfaces and vents

  • Bread and other merchandise is properly stored and sealed against environmental conditions

  • Windows are clean and streak free

  • Splashbacks or tiled surfaces are clean

  • Counter fronts are clean

  • FOH fridges are clean

  • Waste bin is clean and out of customer direct sight

  • Sandwich press is clean

  • Juice bar equipment is washed and clean

  • Knives and other utensils are clean and sterilised

  • Fixtures and equipment are in good condition with no visible signs of wear

  • All lighting is in working order

  • Product is ranged in accordance with planogram?

  • There is a team member at FOH looking engaged and attentive

Comments

Salad & Hot Box Display

Salad Bar

  • Salad bar display set up correctly with no gaps in the display

  • Salad bar display is full and abundant

  • Like products are grouped together

  • Approved containers are used for salad bar items

  • Lifters are used to minimize contents of containers whilst giving appearance of abundance

  • All products are labeled with approved Healthy Habits tags

  • Condiments bottles are clean and do not have stickers or other markings that detract from aesthetics

  • Salt and pepper shakers are at front counter and are clean and presentable

  • Margarine tub is at the front counter and is clean and presentable

  • Salad bar is topped up during peak periods with old stock being removed completely and new stock replacing

  • Bags, napkins and straws are out of direct food preparation, close to hand and are clean and presentable

Bain Marie

  • Hot box light is on

  • Hot box display is full and abundant

  • Hot box display is set up correctly with correct trays for schnitzel and roast meats

  • Under trays are clean and undamaged

  • All products are labeled correctly

  • Food is at the correct temperature in the hot box

Ready to Go

  • At least 2 bulk salads are on display

  • Yoghurt: is ranged in containers and attractively displayed

  • Fruit salad: is ranged in containers and attractively displayed

  • Wraps: pre-mades are ranged and attractively displayed with product faced out to customers

  • Rolls: pre-made rolls or rotis are ranged and attractively displayed with product faced out to customer

  • Pre-made product on display is prepared in accordance with Healthy Habits specifications including portioning

  • Pre-made product is packaged to Healthy Habits standard

  • Roasted vegetables are ranged in the bain marie and attractively displayed

  • Roast meats are ranged in the bain marie and attractively displayed

Comments

Marketing

Signage

  • A3 Posters displayed are current mandated signs?

  • No more than three A3 posters are displayed

  • The A3 posters do not contain conflicting offers e.g. two lunch specials of the same type of product

  • The A3 posters are for the correct day part

  • All other ancillary signage is correct brand and message

Brand compliance

  • All material displayed has been approved by Healthy Habits

  • There are no hand written or franchise owner made signs or displays

  • Loyalty cards are in stock and on display

Promotion

  • Promotional signage is displayed

  • All customer handouts are in stock and provided to customers

Comments

Customer Service

Staff appearance

  • Staff members are in full Healthy Habits uniform as described in Operations Manual

  • Uniforms are clean and presentable (i.e. not dirty, stained, torn or faded)

  • Staff members are reasonably groomed (including compliance food safety) and present professionally

Ordering

  • All passing trade that approaches the store is acknowledged with a smile and a verbal greeting

  • Customer is greeted with a smile and eye contact by staff

  • Team member requests order from customer whilst keeping eye contact

  • Team member makes product in accordance with Healthy Habits standards and JACs

  • Team member serves the customer within 3 minutes

  • Team member confirms order and suggests a drink/combo or upsell the drink

  • Team member offers loyalty card to customer or asks for loyalty card

  • Customer is thanked with a smile, eye contact and a sincere message inviting a return visit

Comments

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