Weekly Presentation Walk

Dress Code including ear pieces and grooming

Uniform Cleanliness

Engagement & Site Knowledge

Phone and Radio Protocol are timely, polite, service orientated

Consistently open, positive, looking up, acknowledging & smiling

Do staff members look up and acknowledge guests with a smile

Witnessed to be proactive in keeping presentation immaculate, removing rubbish, storing trolleys etc.

Are guests being proactively approached at way-finding directory boards and at times of noticable confusion

Do staff members take ownership and responsibility for requests

Clean Surfaces Regularly

Bins less than 3/4 full or empty at start of day

Moped and free from food waste and dust

Well Stocked with toilet paper, soap, paper towel etc.

Walls and floor wiped down and mopped, grout clean

Room free from odours

All surfaces clean, free from graffiti, and stains

Glass and mirrors free from marks & streaks

Stainless steel polished

All waste facilities wiped down, clean and bins less than 3/4 full or empty at morning

Toilet seats closed in ladies and disabled amenities

Clean - benches/seating wiped down

Walls and floor wiped down and moped and vacuumed

Baby change tables wiped clean and disinfected

Glass and mirrors free from marks & streaks

All waste facilities wiped down, clean and bins less than 3/4 full or empty at morning

Play areas clean, vacuumed, surfaces wiped and play equipment child-ready

Clean, floors mopped, dirt and dust out from corners

All showers, lockers, end of trip facilitates are clean and presentable

Equipment clean and arranged in usable/appropriate fashion

Bins less than 3/4 full and free of spills and stains

Swept, vacuumed or mopped and free of removable stains, food waste and dust with corners/edges swept out

Clean surfaces, underneath and in-between cushions/slats

Place Control Plan - Furniture, plants and signage all kept to control plan location

Stairways - Free of obstruction, no rubbish, mopped clean, handrails wiped?

Escalators/Travelators - Treads, plates, risers clean, presentable, polished and streak free

Escalators/Travelators - Hand rails clean free from gum, glass clean and streak free

Escalators/Travelators - Wells free of litter and edges clean and free of grime

Lifts - Presentation of the car interiors

Lifts - Operational display screen (Inlink)

Lifts - Lift carpet (chewing gum)

Lifts - Handrails wiped over

Lifts - Marks on polished metal finishes

Lifts - Correct display of Tenancy names and levels

Lifts - Cleanliness of lift tracks

Passageways - Traffic flow and movement free from obstruction?

All way finding signs working, unobstructed and clean

Floors - Swept, vacuumed or mopped and free of removable stains, food waste and dust with corners/edges swept out

Glass and Hard Surfaces - Free from marks, streaks and prints

Paths and Walkways - Swept clean, clean from spills, rubbish and cigarette butts

Awnings - Clean and free from cobwebs and bird droppings

Entrance Doorways - Glass free from marks, streaks and prints

Building Entries - Clean from debris, no cobwebs

Entry Mats - Clean, presentable and free from gum

Free from oil, grime, rubbish, stains and excessive gum

Drains - Free from rubbish and operational

Linemarking - Clean and free of excessive stains

Pillars, Posts etc - Clean and free of dirt, dust and exhaust sediment

Fire Exits - No rubbish, trolleys/items not blocking corridors

Back of House - Floors clear and degreased to maintain nonslip