WGO Deli

Schedule Effectiveness

Activity Tasks/Actions:

• • Daily hours and staffing should reflect daily sales projection and work activities • Proper staffing mix of Partners with key skill sets and experience (e.g., Rotisserie, Cooks, Cheese Specialist) • Partners cross trained for each task area • Opening and closing task list assignments • Assigned leader for each day

• Action Planning: Who/Where/When

• Initials

  Sign

In-Stocks

Activity Tasks/Actions:

• • Follow deli merchandising SOPs, straight at 8:00 AM, fresh at 5:00 PM, and put the store to bed • OLO is being utilized as a decision support tool to maximize sales and department contribution • Tag to tag integrity • Warehouse out of stock holes left empty • Rotisserie production planner being utilized • Cheese shop production plan being utilized • Ensure correct wrap and quantity needed is being ordered • Ensure daily advertised products are in-stock and verified

• Action Planning: Who/Where/When

• Initials

  Sign

Facility

Activity Tasks/Actions:

• • All equipment in good working condition • All refrigeration units holding to correct temperatures • 100% lighting throughout the department • No plumbing leaks • All ceiling tiles clean and in good condition • Floors, fixtures, tables, display units, etc. in good condition

• Action Planning: Who/Where/When

• Initials

  Sign

Merchandising

Activity Tasks/Actions:

• • Full, fresh and well stocked • Properly tagged and signed • Free of dust and clutter • Service Meat and Cheese Case • Full, fresh, and neat at all times • No end pieces in view of the Customer • Samples available on top of case, as appropriate (e.g., 10:00 AM – 7:00 PM) • All tags and signage in place • Check back of case of proper management of end pieces; bag it SOPs in place • Suggestive selling to all Customers (e.g., cheese with deli meat) • Hot Case • Set for daily menu • Full and fresh during hours of operations • Stir product as needed for freshness • Follow cooking and prep SOPS • Follow time and temp SOPs • Record all product discarded • Follow portion control SOPs • Utilization of proper wrap

• Action Planning: Who/Where/When

• Signatures

  Sign

Signing

Activity Tasks/Actions:

• • Signing should be consistent with deli department Standard Operating Procedures (SOPs) • Price and description sign on all service meat and cheese items; neat and organized • Shelf tags on all items; random weight items no price, use perishable tag • Cheese attribute signs in place • Attribute signs on cheese pods; no price • Impactful coupon presence throughout the department • Hot food and Service Deli menu boards properly signed with description and price

• Action Planning: Who/Where/When

• Signature

  Sign

Sanitation

Activity Tasks/Actions

• Activity Tasks/Actions: • Stop-n-Go program 100% execution; Partners assigned • Hairnets, gloves, and proper hand washing evident • Cleaning checklist for all fixtures and equipment • Sanitizer buckets located under slicers, observe slicers being sanitized after each product type; if not, check for use of slicer cleaning log • Time/temp symbol gun usage for hot case hold times and rotisserie cook times • Time/temp logs for all cooked and chilled products • All glass, chrome and fixture surfaces cleaned; service meat and cheese case, hot case and any other service case glass; department fixtures free of dust • All outside department fixtures cleaned; hot hex, olive bar, refrigerated spot box, etc. • Wareroom clean and organized

• Action Planning: Who/Where/When

• Signature

  Sign

Freshness

Activity Tasks/Actions

• • No stale pallets in the raceway or in departments. Re-arrange the product when needed • Drug/GM constantly kept and fresh; product will become stale and need to go to clearance • Control markdowns before and after holiday • Remove any mix and match apparel to keep Baby racks fresh • Always have the same markdown for the entire department • Rotation processes in place for baby food, baby formula, and makeup • Product feedback forms sent to procurement for any product issues

• Action Planning: Who/Where/When

• Signature

  Sign