Overall atmosphere when entering the restaurant positive (right music level, floor clean, team looking hands-on, adequate lighting)?
Guests given a prompt welcome by any team member?
Queue given menus?
Guests seated, showing the drinks section of the menu?
Drinks order taken within 3 minutes?
Drinks delivered within 2 minutes?
Drinks poured to the guests?
Food order taken within 8 minutes?
Food order repeated back to the guests?
Food order delivered within 12 minutes?
Food order delivered following “Food is the Hero”
Food checked back on, within 5 minutes?
Second drink offered?
Manager actively doing “non verbal” check backs?
Desserts delivered within 6 minutes?
Payment proceeded within 5 minutes?
Bill printed and given to the guest prior payment?
Farewell made by any team member?
Team members actively WBWA?
Belt mix adequate?
BOH team actively interacting with guests?
RUCC in action?
Restaurant and kitchen looking tidy and smart (including toilets )?