Title Page
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Conducted on
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Prepared by
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Overall atmosphere when entering the restaurant positive (right music level, floor clean, team looking hands-on, adequate lighting)?
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Guests given a prompt welcome by any team member?<br><br><br>
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Queue given menus?
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Guests seated, showing the drinks section of the menu?
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Drinks order taken within 3 minutes?
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Drinks delivered within 2 minutes?
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Drinks poured to the guests?
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Food order taken within 8 minutes?
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Food order repeated back to the guests?
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Food order delivered within 12 minutes?
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Food order delivered following “Food is the Hero”
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Food checked back on, within 5 minutes?
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Second drink offered?
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Manager actively doing “non verbal” check backs?
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Desserts offered?
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Desserts delivered within 6 minutes?
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Payment proceeded within 5 minutes?
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Bill printed and given to the guest prior payment?
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Farewell made by any team member?
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Team members actively WBWA?
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MBWA?
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Belt mix adequate?
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BOH team actively interacting with guests?
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RUCC in action?
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Restaurant and kitchen looking tidy and smart (including toilets )?
