000G1 Service Check - Food Service

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

WELCOME

• Are the customers acknowledged immediately?

  Yes

  No

  N/A

• Are the menus / drinks lists explained?

  Yes

  No

  N/A

• Does the staff member smile?

  Yes

  No

  N/A

OFFERING CHOICE

• Are the pre-meal nibbles offered (olives etc.)?

  Yes

  No

  N/A

• Are starters offered?

  Yes

  No

  N/A

• Are appropriate sides/ sauces offered?

  Yes

  No

  N/A

• Has bottled water been offered?

  Yes

  No

  N/A

• Are premium drinks suggested?

  Yes

  No

  N/A

• Are desserts offered?

  Yes

  No

  N/A

• Are after dinner drinks offered?

  Yes

  No

  N/A

SHOWMANSHIP

• Is there engagement between the guest and team member?

  Yes

  No

  N/A

• Is the service tailored to suit the guest?

  Yes

  No

  N/A

• Is the team member confident carrying drinks trays and 3 plates?

  Yes

  No

  N/A

PRESENTATION

• Is the team member dressed to impress?

  Yes

  No

  N/A

• Do they have 3 pens and a check pad?

  Yes

  No

  N/A

• Do they ensure that food and drink is presented correctly to the guest?

  Yes

  No

  N/A

SECTION

• Are small worlds being taken care of?

  Yes

  No

  N/A

• All redundant items removed from active tables?

  Yes

  No

  N/A

• Are all tables set to standard?

  Yes

  No

  N/A

PRODUCT KNOWLEDGE

• Does the team member talk with confidence about the menu items?

  Yes

  No

  N/A

• Are they aware of the allergen file?

  Yes

  No

  N/A

• Are specials discussed?

  Yes

  No

  N/A

• Can the team member recommend a drink to go with the food?

  Yes

  No

  N/A

CUSTOMER AWARENESS

• Is each tables needs being met? (Kids menus, wifi passwords, fizz for parties etc.)

  Yes

  No

  N/A

• Is the temperature correct?

  Yes

  No

  N/A

• Is the lighting correct?

  Yes

  No

  N/A

• Are vacated tables reset in a timely manner?

  Yes

  No

  N/A

FOLLOW UP

• Does each table receive a follow up?

  Yes

  No

  N/A

• Is the follow up specific to each table?

  Yes

  No

  N/A

• Are 2nd and 3rd drinks offered?

  Yes

  No

  N/A

FAREWELL

• Does the team member consistently revisit active tables?

  Yes

  No

  N/A

• Is the team member available when guests are looking for the bill?

  Yes

  No

  N/A

• Does the bill arrive promptly after being requested?

  Yes

  No

  N/A

• Does the team member take payment at the table?

  Yes

  No

  N/A

• Is there a genuine farewell to the guests?

  Yes

  No

  N/A