000G1 Food Operations

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is there enough stock of sauces/vinegar/butter/bread/salt & pepper to suit business levels?

  Yes

  No

  N/A

• Are all menus current, clean and free of debris?

  Yes

  No

  N/A

• Does the team member have on the correct uniform and look the part?

  Yes

  No

  N/A

• Is the team member working in their correct section and do they know what bookings they have due in?

  Yes

  No

  N/A

Welcome and First Impressions

• Are customers acknowledged immediately on arrival to section (within 10 seconds)?

  Yes

  No

  N/A

• Are customers shown to tables correctly?

  Yes

  No

  N/A

Upsell Drinks

• Does the team member chat to customers and make genuine recommendations for drinks?

  Yes

  No

  N/A

Upsell Food

• Does team member offer starters?

  Yes

  No

  N/A

• Do they use a check pad and repeat order back to customers?

  Yes

  No

  N/A

• Do they display good menu product knowledge and do they recommend dishes?

  Yes

  No

  N/A

• Do they suggest /offer sides for each dish ordered?

  Yes

  No

  N/A

Serve Food & Quality Check

• Does team member enter order into till correctly?

  Yes

  No

  N/A

• Are they able to carry 3 plates professionally and confidently and deliver to the table when required?

  Yes

  No

  N/A

• Are all dishes named when they are delivered to customers ?

  Yes

  No

  N/A

• Does team member "complete the service"?

  Yes

  No

  N/A

• Are quality checks completed using an open question & /or<br>personalising the experience. Never ‘ok’ or“‘alright’?

  Yes

  No

  N/A

• Are dirty plates cleared easily, brocking discreetly<br>(if required) and table cleared of all redundant items?

  Yes

  No

  N/A

Up-sell Desserts & Hot Drinks

• Does team member offer to wipe table after clearing main<br>course plates?

  Yes

  No

  N/A

• Do they hand out menus to customers automatically without<br>asking and recommend desserts?

  Yes

  No

  N/A

• Do they offer hot drinks or suggest liqueurs to customers?

  Yes

  No

  N/A

Bill & Thanks

• Does team member present the bill within 2 minutes of<br>requesting?

  Yes

  No

  N/A

• Is the bill presented correctly as per the venue standard<br>(e.g. tip tray, mints, comment card etc.)?

  Yes

  No

  N/A

• Does the team member create rapport with the customer<br>during payment process?

  Yes

  No

  N/A

• Is the customer thanked and a good bye given on departure?

  Yes

  No

  N/A

• Does team member keep busy at all times and multi-task?

  Yes

  No

  N/A

• Does team member ask for help during busy periods?

  Yes

  No

  N/A

• Do they interact and communicate effectively with other staff<br>and managers?

  Yes

  No

  N/A

• Do they know how long their tables have been waiting<br>on their food?

  Yes

  No

  N/A

• Do they handle any minor customer complaints effectively<br>and always notify a manager?

  Yes

  No

  N/A

• Can you describe a dish from the menu and up-sell<br>a suitable side/ drink to match?

  Strong Answer

  Poor Answer

  N/A

• What is coeliac disease and what dishes from your<br>menu are suitable for customers?

  Strong Answer

  Poor Answer

  N/A

• Can you name a special fact about a dish or ingredient<br>on your menu (The Line)?

  Strong Answer

  Poor Answer

  N/A

• What are today’s specials and soup of the day?

  Strong Answer

  Poor Answer

  N/A

• How many covers does your venue sit and are there<br>any booking requirements?

  Strong Answer

  Poor Answer

  N/A