Title Page

  • Audit Title

  • Client / Site

  • Conducted on

Booking Online

  • Was the website easy to navigate around?

  • Was your booking experience simple ?

  • Were you able to make any special requests ?

  • Did you receive a confirmation email ?

Booking Via Phone

  • Did the staff answer the phone in a reasonable time ?

  • Was your phone call greeting welcoming ? <br>

  • Was the staff member able to deal with your whole booking including special requests ?

  • Did the staff member take your email to send a confirmation?

Arrival

  • Was the front entrance clean and clear ?

  • Was the building well illuminated ?

  • Were you promptly greeted at the door/waiter station by a member of staff ? <br>

  • Was your table ready and set for your booking ?

  • Was the table/settings clean ? Please provide a picture

  • Were you given menus upon being seated ? <br>

  • Were the menus clean and in good condition ?

  • Did your server communicate the daily specials ?

  • Were you offer bread and/or water ?

  • Was everything on the menu available ?

Ordering

  • Was your drinks order taken in 3 minutes of being seated ?

  • Was your food order taken shortly after ?

  • Did the server relay your order back to you ?

  • Did the server have good menu knowledge ?

  • Were you up sold any other dishes/items at any point ?

Starters

  • Did you have your drinks before your starters arrived ? Please include a picture

  • Were there any issues with your drinks ?

  • Did your starters arrive within 10 minutes of ordering ? Please include a picture

  • Did you receive a sincerely timed check back ?

  • Were you're plates cleared within 3 minutes of finishing ?

  • Did your server offer any more drinks ?

  • Did you enjoy your starters ?

Mains

  • Did your mains arrive within 10 minutes of your starters being cleared ? Please include a picture

  • Did you receive a sincerely timed check back ?

  • Were you're plates cleared within 3 minutes of finishing ?

  • Did your server offer any more drinks ?

  • Did you enjoy your mains ?

Desserts

  • Were you offered dessert menus ?

  • Were you up sold tea/coffees ?

  • Did your desserts arrive within 10 minutes of being ordered ? Please include a picture

  • Did you receive a sincerely timed check back ? <br>

  • Were your plates cleared within 3 minutes of finishing ?

  • Did you enjoy your desserts ?

Payment

  • Did you wait longer than 5 minutes for your bill after it was requested ?

  • Was your bill correct from what your ordered ?

  • Did your sever politely ask if you would like to leave a gratuity/tip on your bill when paying by card ?

Departing

  • Did a member of staff acknowledge your departure and thank you for your custom ?

Misc

  • Was there a manager presence in the venue during your visit ? <br>

  • Were all the staff in uniform or smart and tidy ?

  • Who did you attend your meal with ?

  • Were the bathrooms clean and fully stocked ?

  • Would you return to this venue ?

  • Do you feel it was good value for money ?

  • Would you recommend this venue to your friends and family ?

  • Any other feedback ?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.