Title Page
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Audit Title
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Client / Site
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Conducted on
Booking Online
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Was the website easy to navigate around?
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Was your booking experience simple ?
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Were you able to make any special requests ?
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Did you receive a confirmation email ?
Booking Via Phone
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Did the staff answer the phone in a reasonable time ?
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Was your phone call greeting welcoming ? <br>
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Was the staff member able to deal with your whole booking including special requests ?
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Did the staff member take your email to send a confirmation?
Arrival
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Was the front entrance clean and clear ?
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Was the building well illuminated ?
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Were you promptly greeted at the door/waiter station by a member of staff ? <br>
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Was your table ready and set for your booking ?
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Was the table/settings clean ? Please provide a picture
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Were you given menus upon being seated ? <br>
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Were the menus clean and in good condition ?
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Did your server communicate the daily specials ?
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Were you offer bread and/or water ?
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Was everything on the menu available ?
Ordering
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Was your drinks order taken in 3 minutes of being seated ?
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Was your food order taken shortly after ?
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Did the server relay your order back to you ?
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Did the server have good menu knowledge ?
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Were you up sold any other dishes/items at any point ?
Starters
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Did you have your drinks before your starters arrived ? Please include a picture
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Were there any issues with your drinks ?
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Did your starters arrive within 10 minutes of ordering ? Please include a picture
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Did you receive a sincerely timed check back ?
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Were you're plates cleared within 3 minutes of finishing ?
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Did your server offer any more drinks ?
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Did you enjoy your starters ?
Mains
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Did your mains arrive within 10 minutes of your starters being cleared ? Please include a picture
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Did you receive a sincerely timed check back ?
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Were you're plates cleared within 3 minutes of finishing ?
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Did your server offer any more drinks ?
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Did you enjoy your mains ?
Desserts
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Were you offered dessert menus ?
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Were you up sold tea/coffees ?
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Did your desserts arrive within 10 minutes of being ordered ? Please include a picture
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Did you receive a sincerely timed check back ? <br>
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Were your plates cleared within 3 minutes of finishing ?
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Did you enjoy your desserts ?
Payment
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Did you wait longer than 5 minutes for your bill after it was requested ?
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Was your bill correct from what your ordered ?
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Did your sever politely ask if you would like to leave a gratuity/tip on your bill when paying by card ?
Departing
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Did a member of staff acknowledge your departure and thank you for your custom ?
Misc
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Was there a manager presence in the venue during your visit ? <br>
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Were all the staff in uniform or smart and tidy ?
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Who did you attend your meal with ?
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Were the bathrooms clean and fully stocked ?
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Would you return to this venue ?
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Do you feel it was good value for money ?
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Would you recommend this venue to your friends and family ?
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Any other feedback ?
