000g1 Eating Audit NEW

• Audit Title

• Client / Site

• Conducted on

  Date

Booking Online

• Was the website easy to navigate around?

  Yes

  No

  N/A

• Was your booking experience simple ?

  Yes

  No

  N/A

• Were you able to make any special requests ?

  Yes

  No

  N/A

• Did you receive a confirmation email ?

  Yes

  No

  N/A

Booking Via Phone

• Did the staff answer the phone in a reasonable time ?

  Yes

  No

  N/A

• Was your phone call greeting welcoming ? <br>

  Yes

  No

  N/A

• Was the staff member able to deal with your whole booking including special requests ?

  Yes

  No

  N/A

• Did the staff member take your email to send a confirmation?

  Yes

  No

  N/A

Arrival

• Was the front entrance clean and clear ?

  Yes

  No

  N/A

• Was the building well illuminated ?

  Yes

  No

  N/A

• Were you promptly greeted at the door/waiter station by a member of staff ? <br>

  Yes

  No

  N/A

• Was your table ready and set for your booking ?

  Yes

  No

  N/A

• Was the table/settings clean ? Please provide a picture

  Yes

  No

  N/A

• Were you given menus upon being seated ? <br>

  Yes

  No

  N/A

• Were the menus clean and in good condition ?

  Yes

  No

  N/A

• Did your server communicate the daily specials ?

  Yes

  No

  N/A

• Were you offered bread and/or water ?

  Yes

  No

  N/A

• Was everything on the menu available ?

  Yes

  No

  N/A

Ordering

• Was your drinks order taken in 3 minutes of being seated ?

  Yes

  No

  N/A

• Was your food order taken shortly after ?

  Yes

  No

  N/A

• Did the server relay your order back to you ?

  Yes

  No

  N/A

• Did the server have good menu knowledge ?

  Yes

  No

  N/A

• Were you up sold any other dishes/items at any point ?

  Yes

  No

  N/A

Starters

• Did you have your drinks before your starters arrived ? Please include a picture

  Yes

  No

  N/A

• Did you enjoy your drinks ?

  Yes

  No

  N/A

• Did your starters arrive within 10 minutes of ordering ? Please include a picture

  Yes

  No

  N/A

• Were you're plates cleared within 3 minutes of finishing ?

  Yes

  No

  N/A

• Did your server ask if you enjoyed your starters?

  Yes

  No

  N/A

• Did your server offer any more drinks ?

  Yes

  No

  N/A

• Did you enjoy you starters?

  Yes

  No

  N/A

Mains

• Did your mains arrive within 10 minutes of your starters being cleared ? Please include a picture

  Yes

  No

  N/A

• Did you receive a sincerely timed check back ?

  Yes

  No

  N/A

• Were you're plates cleared within 3 minutes of finishing ?

  Yes

  No

  N/A

• Did your server offer any more drinks ?

  Yes

  No

  N/A

• Did you enjoy your mains ?

  Yes

  No

  N/A

Desserts

• Were you offered dessert menus ?

  Yes

  No

  N/A

• Were you up sold tea/coffees ?

  Yes

  No

  N/A

• Did your desserts arrive within 10 minutes of being ordered ? Please include a picture

  Yes

  No

  N/A

• Did you receive a sincerely timed check back ? <br>

  Yes

  No

  N/A

• Were your plates cleared within 3 minutes of finishing ?

  Yes

  No

  N/A

• Did you enjoy your desserts ?

  Yes

  No

  N/A

Payment

• Did your bill come out 5 minutes after it was requested?

  Yes

  No

  N/A

• Was your bill correct from what your ordered ?

  Yes

  No

  N/A

Departing

• Did a member of staff acknowledge your departure and thank you for your custom ?

  Yes

  No

  N/A

Misc

• Was there a manager presence in the venue during your visit ? <br>

  Yes

  No

  N/A

• Were all the staff in uniform or smart and tidy ?

  Yes

  No

  N/A

• Were the bathrooms clean and fully stocked ?

  Yes

  No

  N/A

• Would you return to this venue ?

  Yes

  No

  N/A

• Do you feel it was good value for money ?

  Yes

  No

  N/A

• Would you recommend this venue to your friends and family ?

  Yes

  No

  N/A

• Do you have any other feedback?