Title Page
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Audit Title
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Client / Site
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Conducted on
Booking Online
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Was the website easy enough to navigate around?
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Was your booking experience simple?
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Were you able to make any special requests you had?
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Did you receive an email confirmation of your booking?
Booking via phone
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Was the phone answered in a reasonable time?
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Was the staff member able to deal with your whole booking including any special requests?<br>
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Was your phone call greeting welcoming and professional?
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Were you sent a confirmation email?
Arrival & Check in
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Was the front entrance clean and clear?
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Was the building well illuminated?
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Were you promptly greeted at the reception by a member of staff?
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Was your reservation information available to the staff member?
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Were you asked if you would like to make dinner reservations?
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Were you asked if you would like a late check out?
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When you were given your room key were you directed to your room in a clear way?
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Was there clear signage to help you locate your room?
Room
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Was your room clean?
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Was the room well illuminated and all lights working?
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Was the room at a comfortable temperature?
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Were tea and coffee facilities supplied?
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Was there a functioning hair dryer?
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Was the tv and remote working?
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Were the windows in good working order?
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Was the linen clean?
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Was the bed comfortable?
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Was all the upholstery in good condition? Please provide picture
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Do you feel the room kept out enough noise pollution?
Bathroom
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Were toiletries provided?
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Was the bathroom clean?
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Was the bathroom suit in good condition? Please provide picture
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Was the water pressure in the shower adequate?
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Was the drainage adequate?
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Were there towels provided and in good condition?
Breakfast
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Was a member of staff in the restaurant when you arrived for breakfast?
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Were you offered tea & coffee?
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Did the staff member explain the breakfast offering in the venue?
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Was everything on the breakfast menu available?
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Was you order taken (if applicable) within 5 minutes of being seated?
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Did your breakfast arrive within 10 minutes of ordering? (If applicable)
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Did you enjoy your breakfast? Please include a picture?
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Do you feel the breakfast offering was sufficient and met your expectations?
Check out
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Was someone at reception to greet you?
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Was your bill correct if applicable?
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Were you asked if you enjoyed your stay?
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Were you given a promotional card for your next visit?
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Did the member of staff offer any travel support for your departure?
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Did you receive a friendly farewell?
Misc
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Did you sleep well?
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Were all the staff in uniform or smart and tidy?
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Was the main areas of the hotel clean?
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Would you recommend this venue to friends and family?
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Do you feel your stay was good value for money?
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Was all internal point of sale in date?
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Do you have any other feedback?
