Was the website easy to navigate around ?
Was your booking experience simple ?
Were you able to request any special requirements ?
Were you offered a seat choice?
Did you receive a confirmation email ?
Did the member of staff answer the phone within a reasonable time ?
Was your phone call greeting welcoming ?
Was the staff member able to deal with your whole booking including any special requests ?
Were you offered a seat choice ?
Did a member of staff take your email to send confirmation of your booking ?
Was the building well illuminated ?
Was the entrance clean and clear of obstructions ?
Was all signage for cinema times clear ? Please attach picture
Was it simple to collect your tickets?
Were you welcomed at the counter by a member of staff ?
Did your server have good knowledge of the available movies and times ?
Were you asked if you would like any food or drinks ?
Were all products available ?
Did your server attempt to up sell anything to you at any point ?
Was your order relayed back to you ?
Was your order prepared promptly ?
Did your server thank you for your custom ?
Was the auditorium well lit and clean ?
Was your seat easy to find ?
Was your seat available ?
Was your seat clean and in good condition ? Please provide a picture if possible
Did the screening start on time ?
Did you enjoy your food and drinks ?
Was the main area of the venue clean ?
Was the lighting appropriate ?
Was the lobby music appropriate?
Were the bathrooms cleans and fully stocked ?
Did a staff member acknowledge your departure and thank you for your custom ?
Was there a manager presence in the venue during your visit ?
Were all the staff in uniform or smart and tidy ?
What film did you see ?
Do you feel your visit was good value for money ?
Would you return to this venue ?
Would you recommend this cinema to friends and family ?
Please leave any other feedback