000g1 Viewing

• Client / Site

• Conducted on

  Date

Booking Online

• Was the website easy to navigate around ?

  Yes

  No

  N/A

• Was your booking experience simple ?

  Yes

  No

  N/A

• Were you able to request any special requirements ?

  Yes

  No

  N/A

• Were you offered a seat choice?

  Yes

  No

  N/A

• Did you receive a confirmation email ?

  Yes

  No

  N/A

Booking via Phone

• Did the member of staff answer the phone within a reasonable time ?

  Yes

  No

  N/A

• Was your phone call greeting welcoming ?

  Yes

  No

  N/A

• Was the staff member able to deal with your whole booking including any special requests ?

  Yes

  No

  N/A

• Were you offered a seat choice ?

  Yes

  No

  N/A

• Did a member of staff take your email to send confirmation of your booking ?

  Yes

  No

  N/A

Arrival

• Was the building well illuminated ?

  Yes

  No

  N/A

• Was the entrance clean and clear of obstructions ?

  Yes

  No

  N/A

• Was all signage for cinema times clear ? Please attach picture

  Yes

  No

  N/A

• Was it simple to collect your tickets?

  Yes

  No

  N/A

Tickets/Sales

• Were you welcomed at the counter by a member of staff ?

  Yes

  No

  N/A

• Did your server have good knowledge of the available movies and times ?

  Yes

  No

  N/A

• Were you asked if you would like any food or drinks ?

  Yes

  No

  N/A

• Were all products available ?

  Yes

  No

  N/A

• Did your server attempt to up sell anything to you at any point ?

  Yes

  No

  N/A

• Was your order relayed back to you ?

  Yes

  No

  N/A

• Was your order prepared promptly ?

  Yes

  No

  N/A

• Did your server thank you for your custom ?

  Yes

  No

  N/A

Screenings

• Was the auditorium well lit and clean ?

  Yes

  No

  N/A

• Was your seat easy to find ?

  Yes

  No

  N/A

• Was your seat available ?

  Yes

  No

  N/A

• Was your seat clean and in good condition ? Please provide a picture if possible

  Yes

  No

  N/A

• Did the screening start on time ?

  Yes

  No

  N/A

• Did you enjoy your food and drinks ?

  Yes

  No

  N/A

Venue

• Was the main area of the venue clean ?

  Yes

  No

  N/A

• Was the lighting appropriate ?

  Yes

  No

  N/A

• Was the lobby music appropriate?

  Yes

  No

  N/A

• Were the bathrooms cleans and fully stocked ?

  Yes

  No

  N/A

Departure

• Did a staff member acknowledge your departure and thank you for your custom ?

  Yes

  No

  N/A

Misc

• Was there a manager presence in the venue during your visit ?

  Yes

  No

  N/A

• Were all the staff in uniform or smart and tidy ?

  Yes

  No

  N/A

• What film did you see ?

  Yes

  No

  N/A

• Do you feel your visit was good value for money ?

  Yes

  No

  N/A

• Would you return to this venue ?

  Yes

  No

  N/A

• Would you recommend this cinema to friends and family ? <br>

  Yes

  No

  N/A

• Please leave any other feedback