2018 RC BSA - Spa Locker Room & Attendant/Valet

• Conducted on

  Date

• Prepared by

• Location
  Address

• Make immediate eye contact, smile and acknowledge the guest

  Yes

  No

  N/A

• Provides eye contact and smiles throughout the warm welcome

  Yes

  No

  N/A

• Employee asks for name and uses it throughout transaction

  Yes

  No

  N/A

• Employee must offer a service/solution/opportunity to meet an anticipated need

  Yes

  No

  N/A

• If guest makes a special request employee must Not just say “No” but use a polite denial, e.g. “I am afraid that we are unable to do that at this time”

  Yes

  No

  N/A

• Offer alternatives that may help meet the need in another way

  Yes

  No

  N/A

• Offer further assistance to the guest (“Is there anything else I may assist you with?”, “Please let us know if there’s anything we can do to make your stay more enjoyable”,

  Yes

  No

  N/A

• Demonstrate appreciation (e.g. “Thank you,” “We appreciate you staying with us,” “It was a pleasure”)

  Yes

  No

  N/A

• Provide a warm & sincere closing (e.g. “Enjoy your stay,” “Enjoy your afternoon”, “have a pleasant evening/afternoon”)

  Yes

  No

  N/A

• Mention own name at any time during encounter

  Yes

  No

  N/A

Relaxation Lounge & Locker Room Standards

• Relaxation lounge ambiance must minimally include Aroma/scent diffused throughout

  Yes

  No

  N/A

• Candles, wax or battery

  Yes

  No

  N/A

• Lighting, dimmed but sufficient to read by

  Yes

  No

  N/A

• Music, background

  Yes

  No

  N/A

Beverage

• Tea - hot and/or iced presentation

  Yes

  No

  N/A

• Water

  Yes

  No

  N/A

• Plain (still, non-sparkling, non-flavored)

  Yes

  No

  N/A

• Flavored water infused with fruit or other natural flavor (e.g. vanilla, cucumber)

  Yes

  No

  N/A

• It is acceptable to have elixir pumps instead

  Yes

  No

  N/A

• o    Food item (e.g. dry snacks, fresh fruit)

  Yes

  No

  N/A

• Reading materials - current (e.g. newspaper, magazines, Pressreader)

  Yes

  No

  N/A

Guest Locker Room

• Music playing in the background at all times

  Yes

  No

  N/A

• Bath towels

  Yes

  No

  N/A

• Spa robe

  Yes

  No

  N/A

• o    Spa robe must not be the same robe as in the guest room (RC)

  Yes

  No

  N/A

• Spa slippers with non-slip soles

  Yes

  No

  N/A

• o    It is acceptable if slippers are not placed in locker and are provided by employee

  Yes

  No

  N/A

• Vanity areas must minimally include Cotton swabs and/or cotton balls in display containers

  Yes

  No

  N/A

• Deodorant

  Yes

  No

  N/A

• Hair dryers

  Yes

  No

  N/A

• Hair spray

  Yes

  No

  N/A

• Hand soap

  Yes

  No

  N/A

• Hand towels

  Yes

  No

  N/A

• Mouthwash

  Yes

  No

  N/A

• Moisturizer

  Yes

  No

  N/A

• Shaving Cream (optional for Ladies' locker room)

  Yes

  No

  N/A

• Styling products (e.g. gel)

  Yes

  No

  N/A

• Tissues in tissue box cover

  Yes

  No

  N/A

• Towel hamper

  Yes

  No

  N/A

• Trash container

  Yes

  No

  N/A

• Personal grooming products must be from a single product line (e.g. Spa Fresh, Espa, Golden Door) It is acceptable if hairspray and deodorant are not from the same product line if the product line does not carry these products

  Yes

  No

  N/A

Shower area must minimally include: (verify all items)

• Bath mat(s)

  Yes

  No

  N/A

• o    It is acceptable if bath mats are not placed in front of ADA showers (US/CAN, CALA)

  Yes

  No

  N/A

• Bath towel(s)

  Yes

  No

  N/A

• Amenity presentation in each shower

  Yes

  No

  N/A

• o    Body wash/shower gel

  Yes

  No

  N/A

• o    Shampoo

  Yes

  No

  N/A

• o    Conditioner

  Yes

  No

  N/A

• o    Exfoliating scrub or shaving cream (available in female locker room only)

  Yes

  No

  N/A

• o    Personal grooming products must be from a single product line (e.g. Spa Fresh, Espa, Golden Door)

  Yes

  No

  N/A

Sauna/whirlpool area must minimally include: (verify all items)

• Bath size towels

  Yes

  No

  N/A

• Towel display unit

  Yes

  No

  N/A

• Chilled face cloths:

  Yes

  No

  N/A

• o    Aromatic

  Yes

  No

  N/A

• o    Displayed on ice and

  Yes

  No

  N/A

• o    Garnished with a Spa-themed piece (e.g. lemon, river stone, mint, cucumber)

  Yes

  No

  N/A

• Wet lounge seating and chaise lounges draped and/or covered with towels

  Yes

  No

  N/A