645 Associate Training 3

• Associate Training 3

• Client / Site

• Employee Name

• Employee No.

• Prepared by

• Conducted on

  Date

Week 5

• Describe 5 points for safe cash handling (checks to carry out, and how to keep your till tidy)

  Yes

  No

  N/A

• What is the best way to handle a customers change query? (They should use this opportunity to provide good customer service)

  Yes

  No

  N/A

Week 6

• What is the appropriate course of action to take when a drink is unavailable either on the bar, or on the till.

  Yes

  No

  N/A

• What is the appropriate action to take if a good menu item is unavailable on the till or after payment has been taken?

  Yes

  No

  N/A

• What is the difference between a void and a refund?

  Yes

  No

  N/A

• Further till training 1-2-1 complete (if necessary) or advanced till training complete?

  Yes

  No

  N/A

Online training

• Allergen Awareness complete?

  Yes

  No

  N/A

• Equality, Diversity and Inclusion complete?

  Yes

  No

  N/A

• Food Hygiene complete?

  Yes

  No

  N/A

Any other business...

• Are previous objectives completed?

  Yes

  No

  N/A

• How far through their 100 Club are they?

  Yes

  No

  N/A

• Is there anything the employee would like to ask?

  Yes

  No

  N/A

• New objectives agreed?

  Yes

  No

  N/A

• Employee Sign

  Drawing

• Manager Sign

  Drawing