645 CQSMA Training

• CQSMA Training

• Employee Name

• CQSMA Score

• Area of Failing

• Prepared by

• The Union Rooms (Re-enter pub name in below section)
  Address

• Conducted on

  Date

Cleanliness

• How do you clear down a table?

  Yes

  No

  N/A

Quality

• Can successful explain the correct products and serve for the following glassware: (Mark incorrect responses, leave blank if correct)

  Globe glasses (large and small)

  14oz Chunky

  Pint Pots

  12oz Spirit Glasses

• If food comes down for a check, and the staff feel they would not be happy to pay for it, can the staff describe/demonstrate the action they should they take? (Look for a positive action based response.)

  Yes

  No

  N/A

Service

• Can they correctly state the time in which a customer should be acknowledged?

  Yes

  No

  N/A

• Can they correctly state the time in which a customer should be served?

  Yes

  No

  N/A

• Does the employee know to only read the food order back and not drinks?

  Yes

  No

  N/A

Maintenance

• Please explain a toilet check, when and when they must be done.

  Yes

  No

  N/A

• What is POS and when do we change it through the day? (Full and correct responses only)

  Yes

  No

  N/A

Atmosphere

• Does the employee demonstrate a friendly welcoming approach to all customers at all times?

  Yes

  No

  N/A

• What is a check back, and why do we do this? Employee should be able to explain when to do a checkback.

  Yes

  No

  N/A

• Is there anything the employee would like to discuss? (Detail in notes)

  Yes

  No

  N/A

• Objectives set? (Detail in notes)

  Yes

  No

  N/A

• Employee sign

  Drawing

• Manager sign

  Drawing