How do you clear down a table?
Can successful explain the correct products and serve for the following glassware: (Mark incorrect responses, leave blank if correct)
If food comes down for a check, and the staff feel they would not be happy to pay for it, can the staff describe/demonstrate the action they should they take? (Look for a positive action based response.)
Can they correctly state the time in which a customer should be acknowledged?
Can they correctly state the time in which a customer should be served?
Does the employee know to only read the food order back and not drinks?
Please explain a toilet check, when and when they must be done.
What is POS and when do we change it through the day? (Full and correct responses only)
Does the employee demonstrate a friendly welcoming approach to all customers at all times?
What is a check back, and why do we do this? Employee should be able to explain when to do a checkback.
Is there anything the employee would like to discuss? (Detail in notes)
Objectives set? (Detail in notes)