Aer Lingus - Boarding Inspection v.19.0

• Inspection No.

• Station

• Conducted on

  Date

• Prepared by

• Gate

• Flight number

• 1. Is the Aer Lingus logo, flight number and departure time displayed on the screen? (photographic evidence required)

  Yes

  No

  N/A

• 2. Is there a 'Priority Boarding' sign in place?

  Yes

  No

  N/A

• 3. Is there at least 1 agent at the gate 15 minutes before scheduled boarding time, with at least 2 agents present at CTB?

  Yes

  No

  N/A

• 4. Is cabin baggage gauge available and positioned at the gate?

  Yes

  No

  N/A

• 5. Was a clear cabin baggage announcement made on flights with 120+ guests?(N/A for A330 Aircraft)

  Yes

  No

  N/A

• 6. Do staff walk the gate area in advance of boarding and actively seek to tag buggies and large baggage items for the hold?

  Yes

  No

  N/A

• 7. Are pre-board guests boarded and held on the airbridge 5 mins before priority boarding commences?

  Yes

  No

  N/A

• 8. Does boarding start no later than STD -25min for short-haul flights, and no later than STD-45 for Transatlantic flights?

  Yes

  No

  N/A

• 9. Are guests called in the following sequence - 1) pre-boards, 2) AerClub, Priority Boarding, 3) all remaining?

  Yes

  No

  N/A

• 10. Are all boarding announcements made in English and did we refer to PAX as guests?

  Yes

  No

  N/A

• 11. Do staff check guest boarding card against the passport and picture against the guest during boarding?

  Yes

  No

  N/A

• 12. Are staff conducting visa checks? (where required)

  Yes

  No

  N/A

• 13. Are staff conducting a reconciliation of all infants on-board? (provide details of process)

  Yes

  No

  N/A

• 14. Are boarding staff advising guests to use space underneath the seat for smaller softer items?

  Yes

  No

  N/A

• 15. Do boarding staff engage with the guests to enhance guest experience?

  Yes

  No

  N/A

• 16. Are PIGs in use if steps are used for boarding?

  Yes

  No

  N/A

• 17. Are guests being supervised / marshalled on the ramp?

  Yes

  No

  N/A

• 18. When taking bags at the gate, do staff confirm if the guest has removed all spare lithium batteries from the bag before being placed in the hold? (referral to DG signage acceptable)

  Yes

  No

  N/A

• 19. Does the number of bags tagged at the gate meet the cabin baggage matrix? (120-149 Guests = 20 bags) (150-174 Guests = 30 bags) (174-212 Guests = 35 bags) - Not Applicable to A330 Aircraft<br><br><br><br>

  Yes

  No

  N/A

• 20. Are doors closed at STD -5 min?(if no, please provide reason for delay)

  Yes

  No

  N/A

• 21. Are unattended gates free of controlled stock (boarding cards, baggage tags, etc.)?

  Yes

  No

  N/A

• 22. If any non conformities are observed by the supervisory staff, do they take action without prompt by the inspector?

  Yes

  No

  N/A

Notes / Comments / Identified safety or operational improvement opportunities

• Notes / Comments / Identified safety or operational improvement opportunities