• 1. Is the Aer Lingus logo, flight number and departure time displayed on the screen? (photographic evidence required)

  • 2. Is there a 'Priority Boarding' sign in place?

  • 3. Is there at least 1 agent at the gate 15 minutes before scheduled boarding time, with at least 2 agents present at CTB?

  • 4. Is cabin baggage gauge available and positioned at the gate?

  • 5. Was a clear cabin baggage announcement made on flights with 120+ guests?(N/A for A330 Aircraft)

  • 6. Do staff walk the gate area in advance of boarding and actively seek to tag buggies and large baggage items for the hold?

  • 7. Are pre-board guests boarded and held on the airbridge 5 mins before priority boarding commences?

  • 8. Does boarding start no later than STD -25min for short-haul flights, and no later than STD-45 for Transatlantic flights?

  • 9. Are guests called in the following sequence - 1) pre-boards, 2) AerClub, Priority Boarding, 3) all remaining?

  • 10. Are all boarding announcements made in English and did we refer to PAX as guests?

  • 11. Do staff check guest boarding card against the passport and picture against the guest during boarding?

  • 12. Are staff conducting visa checks? (where required)

  • 13. Are staff conducting a reconciliation of all infants on-board? (provide details of process)

  • 14. Are boarding staff advising guests to use space underneath the seat for smaller softer items?

  • 15. Do boarding staff engage with the guests to enhance guest experience?

  • 16. Are PIGs in use if steps are used for boarding?

  • 17. Are guests being supervised / marshalled on the ramp?

  • 18. When taking bags at the gate, do staff confirm if the guest has removed all spare lithium batteries from the bag before being placed in the hold? (referral to DG signage acceptable)

  • 19. Does the number of bags tagged at the gate meet the cabin baggage matrix? (120-149 Guests = 20 bags) (150-174 Guests = 30 bags) (174-212 Guests = 35 bags) - Not Applicable to A330 Aircraft



  • 20. Are doors closed at STD -5 min?(if no, please provide reason for delay)

  • 21. Are unattended gates free of controlled stock (boarding cards, baggage tags, etc.)?

  • 22. If any non conformities are observed by the supervisory staff, do they take action without prompt by the inspector?

Notes / Comments / Identified safety or operational improvement opportunities

  • Notes / Comments / Identified safety or operational improvement opportunities

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