Information

  • Inspection No.

  • Station

  • Conducted on

  • Prepared by

  • Personnel

  • Please provide photographic evidence for all answers and corrective action undertaken for each finding identified.

  • 1. Are check-in screens displaying EI logo and desk type?

  • 2. Is Priority Check-In offered for AerClub/ Business Class Guests?

  • 3. Is a separate queue for Bag Drop offered?

  • 4. Are staff actively seeking 'travel light' bags (Where Applicable)

  • 5. Are staff pointing to DG information placards?

  • 6. Is an Aer Lingus hand baggage gauge available? (Please provide Photographic Evidence)

  • 7. Do check-in staff have Aer Lingus transfer tags? (where applicable)

  • 8. Is Passenger Rights (EU 261) legal notice displayed in check-in area?

  • 9. Are standard baggage tags in use and underseat baggage tags available?

  • 10. Is there evidence of scale calibration?

  • 11. Are check-in desks opened at the time agreed per SLA or local arrangement?

  • 12.Is all staff interaction with the guest courteous and polite?

  • 13. Do staff use guest name during the transaction?

  • 14. Do staff confirm baggage destination?

  • 15. Do staff advise guests of the boarding information (gate, screens, etc.)?

  • 16. If there is a delay, do check-in staff pass that information to the guest?

  • 17. Do check-in staff have access to Delay, Cancellation and Denied Boarding Notices (EU 261)? - ask staff for location

  • 18. Are excess fees collected to every kilo over prescribed baggage allowance? (as indicated in DCS)

  • 19. Do guests queue for less than SLA target of 15 minutes at check-in?

  • 20. Is controlled stock (boarding cards, baggage tags) removed from unattended desks?

  • 21. If there are any non-conformities visible, do supervisory staff rectify the problem without prompt from the inspector?

Comments / Notes / Identified safety or operational improvement opportunities

  • Comments / Notes / Identified safety or operational improvement opportunities

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.